topic HTCT260H Sound issues in Home Cinema, Projectors & Players

HTCT260H Sound issues

carlguile — Sun, 29 Dec 2013 18:19:22 GMT

Have hooked up this sound bar and have two issues

1 - Audio seems to be louder from the right side of the bar, distractingly so

2 - The bass seems to drop out intermittently. It's only for a few seconds or so but enough to be noticeable. It's not a wifi issue as I tried turning our modem off and it was the same

Any suggestions gratefully recieved!

Thanks
Carl

Re: HTCT260H Sound issues

carlguile — Mon, 30 Dec 2013 10:15:34 GMT

Just to update, I have been on the phone to Sony support. After a series of resets and cable changes and still having the issue I was told it was due to the auto calibration of the system and the fact I am sat directly in front of the soundbar (?????). The person on the phone told me to disable the auto calibration of the soundbar but couldnt tell me how as their info system was down for maintenance. I cant find anything in the manual or online about this, does anyone have any ideas?

Thanks in advance!

Re: HTCT260H Sound issues

Anonymous — Mon, 30 Dec 2013 13:41:38 GMT

Hi there

Im not surprised that you cannot find it (i cant either). Therefore im wondering if they mean one of the following:

Cheers

Re: HTCT260H Sound issues

carlguile — Mon, 30 Dec 2013 14:59:37 GMT

Hi Quinnicus and thanks again for your help!

I think you may have found that in the manual for HTCT260, I saw it also but the model I have is the HTCT260H which wont allow me to raise or adjust the centre level, the option isnt there (annoyingly!).

If I go into DUAL I can choose between Main/Sub, Main and Sub but this makes no difference (I wonder if that is because I dont recieve a Dolby Digital multiplex signal via the optical cable).

I've tried calling the line back but apparently the help system is still down

Thanks again for your help!

Re: HTCT260H Sound issues

guruzippy — Mon, 30 Dec 2013 14:59:59 GMT

I have the second problem too, it makes films unwatchable as the bass during dialogue switches on/off intermittently. Think I will need to return the sounbar.

Re: HTCT260H Sound issues

carlguile — Mon, 30 Dec 2013 15:02:33 GMT

Hi Guruzippy

Yes that's the exact frustration I find when watching a film. Did you try switching off any nearby wireless routers?

Cheers

Re: HTCT260H Sound issues

guruzippy — Mon, 30 Dec 2013 15:04:39 GMT

... I have a multi channel input via optical cable directly from the sky box, set to sub/main in the menu but still same issue.

Re: HTCT260H Sound issues

Anonymous — Mon, 30 Dec 2013 15:14:05 GMT

@carlguile wrote:

I think you may have found that in the manual for HTCT260,

Ooops. I think I've done that twice today Thanks for pointing it out.

Unfortunately, I still dont understand what they are on about though,

Re: HTCT260H Sound issues

guruzippy — Mon, 30 Dec 2013 15:14:40 GMT

Carlguile

I've not tried switching off all wireless devices as it doesn't appear to be that type of issue otherwise I would expect the speaker to disconnect. I did try to re-link the speaker but also no difference. Even if it is a wireless issue I think it renders it useless anyway as I think I can live without the soundbar rather than without wireless in my life! In the interest of scientific research I will give it a go with all wireless switched off.

Re: HTCT260H Sound issues

carlguile — Mon, 30 Dec 2013 15:33:06 GMT

Yeah totally agree, only mentioning it to you as it was the first thing Sony told me to do (and it made no difference). Annoying as would be such a good soundbar without the issues I'm facing

Re: HTCT260H Sound issues

carlguile — Mon, 30 Dec 2013 15:36:10 GMT

Quinnicus, no worries I spent an hour thinking I was going mad before realised the difference due to the 'H'!

Thanks for your thoughts anyway, will let you know if anything changes

Cheers!

Re: HTCT260H Sound issues

carlguile — Mon, 30 Dec 2013 15:50:58 GMT

Found this link which sheds a little more light on the issue, its seems the cutout is due to having the 'effect' option enabled. Trouble is the sound is nowhere near as good with this disabled:

http://community.sony.com/t5/Home-Theater-Products/HT-CT260-Sound-Issues/td-p/45693

Re: HTCT260H Sound issues

Wendy1975 — Tue, 28 Jan 2014 18:20:19 GMT

I was just wondering if anyone is still having an issue with this as I have recently purchased this model and am getting the sound dip quite frequently ,it's very annoying,I have tried all the options of switching the effect on and off,turning off routers etc but still the annoying dip I was hoping that Sony can shed some light as to what the problem is as it is obviously a problem that lots of people are experiencing so it can't be the set up.
I brought this sound bar as it was Sony and I have never had any problems in the past with Sony products but am really starting to regret this purchase and wish I had done a bit of research on line first.

Re: HTCT260H Sound issues

etiennesevin — Mon, 24 Feb 2014 22:31:02 GMT

I think we should do something... I have the same problem between ANY device (iPad, IPhone, PC laptop...) Sound drop, bass drop. Sony support is smart but totally unable to help. I very very upset actually! ETienne

Re: HTCT260H Sound issues

Purity_Control — Wed, 23 Jul 2014 13:54:11 GMT

I have had a similar problem. I purchased this soundbar in January 2014 and the soundbar has never performed properly when EFFECTS are switched ON. The problems I hear are: 1. intermittant drop out of voices especially during low volume scenes with little other background noise. I can only describe it as though the actor has moved away from the microphone temporarily resulting in a word, or parts of words sounding "tinny". This only happens when the EFFECTS are switched on, and it happens whether I am watching TV through the inbuilt reciever (i.e. netflix), watching through Virgin Tivo box, or watching my PS3. It also does not matter whether I have connected via optical or HDMI. The other problem I have is that the subwoofer seems to carry a lot of background noise - like it is too sensitive and is picking up too much ambient sound during scenes. Any suggestions?

Re: HTCT260H Sound issues

Anonymous — Wed, 23 Jul 2014 14:54:39 GMT

Hi there

Have you tried changing the Subwoofer levels? Press AMP, then goto Levels > SW LVL

It may help, it may not.

Cheers

Re: HTCT260H Sound issues

Purity_Control — Wed, 23 Jul 2014 15:01:17 GMT

Hi, thanks for the response. I have tried this and it does not help the
sound drop issue, unfortunately.