topic Re: RDR-HXD970 not "saving" digital channels in Home Cinema, Projectors & Players

RDR-HXD970 not "saving" digital channels

Jasonperkin — Sun, 02 Oct 2011 12:13:30 GMT

The area I live has recently had the digital cutover happen. I've retuned my Sony TV and hard disk recorder, and all channels are found, and everything looks OK, but when I turn the hard disc off it doesn't store the channels, so when I turn it back on all channels are lost and I have to retune again - worked fine before cutover. Any ideas?

RDR-HXD970 not "saving" digital channels

Bravia55HX — Sun, 02 Oct 2011 12:25:02 GMT

Hi,

the thing to remember here is the 970 has two tuners built in, are you sure its still not trying to save channels to the Analogue one?, re check and re tune to the Digital tuner and you should be ok.

RDR-HXD970 not "saving" digital channels

rooobb — Sun, 02 Oct 2011 13:33:14 GMT

Please have a look at several questions&answers in the forum.

In any case you should check if you have installed the latest firmware (1.70) and, even if it updated, in any case performe a reset of the machine. If it is not updated download it from the support link and follow the instructions in there.

RDR-HXD970 not "saving" digital channels

Jasonperkin — Sun, 02 Oct 2011 13:51:21 GMT

No, definately the digital tuner, the analogue tuner doesn't pick up any channels. The digital tuner picks all channels up fine, but when the unit is switched off it forgets them, I'm 100% happy I'm doing the digital retune properly as I can watch and record channels as long as the unit is left on - but with smartlink as soon as I turn the TV off the HDR also turns off and therefore loses all channels.

Message was edited by: Jasonperkin

RDR-HXD970 not "saving" digital channels

Jasonperkin — Sun, 02 Oct 2011 14:29:02 GMT

Cheers, I'm already on firmware 1.70 which I updated about 3 months ago - you think it's worth running the software update again? I was thinking of reseting everything to factory settings, but don't want to wipe everything I have saved

RDR-HXD970 not "saving" digital channels

Bravia55HX — Sun, 02 Oct 2011 21:15:44 GMT

Hi Jasonperkin,

be safe in the knowledge that what you have recorded will be safe and you will not lose anything by doing a factory re set and up date on your machine.

RDR-HXD970 not "saving" digital channels

rooobb — Sun, 02 Oct 2011 22:15:35 GMT

Unfortunately it happens from time to time with the latest firmware. You have to reset it (stop button on the deck together with the power button), unplug the recorder from the power cord, wait 1 minute and then reconfigure the machine. You'll never loose anything on your harddrive. Obviously all the setting will be gone included any timer

RDR-HXD970 not "saving" digital channels

specialist-convergence — Tue, 04 Oct 2011 09:44:56 GMT

Hi a couple of things to check

Firstly check to see if you have any channels on the recorder in the 800's

Then check you postcode with Digital UK, make sure you tick I am an installer, this will show the quality of signal and the transmitters involved http://www.digitaluk.co.uk/postcodechecker/main/index/dummy

In most cases of channel loss it is either poor or over powered signal, since the transmitters have been given more power, so users are finding that there products get too many channels and the will cancel some out, especially the BBC Mux

I hope this helps identify your issues

RDR-HXD970 not "saving" digital channels

rooobb — Tue, 04 Oct 2011 16:10:48 GMT

Just wanted to confirm that this is a known issue on the 1.70 firmware (and 1.24 on the HXDx90 series). It shows up in two different ways: the one that was described here (channels tuned and than lost), the other is the recorder stuck with "Update" on the display forever. In both cases a factory reset solve the problem without loosing anything on the hard drive. It's annoying but can be worked around.

RDR-HXD970 not "saving" digital channels

Jasonperkin — Tue, 04 Oct 2011 19:48:46 GMT

Big thank you for all your advice, I reset the machine and all working fine again now. So thank you very much, it's a shame Sony couldn't be as helpful ....... advising I took it to a registered repairer!

Re: RDR-HXD970 not "saving" digital channels

dunbankin — Mon, 02 Jul 2012 11:24:10 GMT

rooobb:

In your 4 Oct 2011 post, you state "...a factory reset solve the problem". I have the "UPDATE" problem you describe, but a factory reset hasn't cured it.

Last week, for three or four days, my RDR HXD970 was making whirring sounds even when in standby, and the word "UPDATE" appeared on the display. Otherwise it seems to work ok. Found your post yesterday, and tried a factory reset as described, but this morning it's UPDATE on the display again.

I'm still on firmware 1.62, and was considering an update to the latest v1.70, but you state that this is still a known problem in v1.70 anyway, so there doesn't seem any point in installing v1.70 if it hasn't cured this problem, and I don't have any other problems. Let sleeping dogs lie....

How can I cure the "UPDATE" problem? Clearly if the whirring noise is caused by the disk drive permanently spinning, then it's going to pack up sooner than it should....

John

Re: RDR-HXD970 not "saving" digital channels

rooobb — Mon, 02 Jul 2012 11:48:50 GMT

Hi dunbankin, fw 1.70 doesn't solve the problem but it is a prerequisite to make it working (otherwise you may find your recorder can loose all the channel tuned for memory problems). So my suggestion is do the update to 1.70 and whenever needed apply the reset procedure.

Re: RDR-HXD970 not "saving" digital channels

wsbnick — Sat, 20 Jul 2013 18:19:16 GMT

My machine has frozen after downloading to cd and installling update as specified by sony - screen just shows "Update" continously and can't operate anything - it all started with losing digital channels. Will factory reset overcome this if so how to do factory reset?

Thanks for any help

Re: RDR-HXD970 not "saving" digital channels

pewrigh38 — Sat, 20 Jul 2013 18:22:03 GMT

press and hold the recorder POWER button for 6 seconds until it switches off

then quickly tap the power button a few times and it will wake up and say WELCOME

then set the location to france in easy setup and scan for digital channels, dont bother with analogue afterwards

turn it off using the power button once more, turn it back on and your freeview channels will work again

if the channels are black when you switch it on, channel hop and they will come on again

Re: RDR-HXD970 not "saving" digital channels

Thalamus. — Sat, 20 Jul 2013 20:35:08 GMT

Hi All,

before posting any further comments please read this thread

RDR Stuck in Update or no Digital channels issue

topic Re: RDR-HXD970 not "saving" digital channels in Home Cinema, Projectors & Players

RDR-HXD970 not "saving" digital channels

RDR-HXD970 not "saving" digital channels

RDR-HXD970 not "saving" digital channels

RDR-HXD970 not "saving" digital channels

RDR-HXD970 not "saving" digital channels

RDR-HXD970 not "saving" digital channels

RDR-HXD970 not "saving" digital channels

RDR-HXD970 not "saving" digital channels

RDR-HXD970 not "saving" digital channels

RDR-HXD970 not "saving" digital channels

Re: RDR-HXD970 not "saving" digital channels

Re: RDR-HXD970 not "saving" digital channels

Re: RDR-HXD970 not "saving" digital channels

Re: RDR-HXD970 not "saving" digital channels

Re: RDR-HXD970 not "saving" digital channels

***RDR Stuck in Update or no Digital channels issue***

RDR Stuck in Update or no Digital channels issue