topic Re: Sony RDR HXD970 lost all digital channels 19 July 2013 in Home Cinema, Projectors & Players

Sony RDR HXD970 lost all digital channels 19 July 2013

sonrjl — Sat, 20 Jul 2013 08:42:06 GMT

My Sony RDRHXD970 lost all of it's digital channels last night 19th July 2013.

I could still watch programs that I had recorded, but although the digital channel guide showed channel titles, when selected each channel showed no picture. I tried rescanning and a factory reset, but each time after the channel rescan it said that it had detected no new channels, but did appear to show the correct ones whilst scanning. However, after scanning, pressing enter to continue the process, the unit appears to freeze, no picture displays and it shows "Tuning" on the front display, which does not change. Powered off/on it now shows "Update" on the display and no picture.

Given that this seems to have happened to a large number of people at the same time, this must be a bug in the firmware concerning the date or the Digital program guide (EPG) perhaps.

Given that Sony's reputation has taken a battering since the security breach in 2011, I would hope they would try harder now concerning good after sales and customer service. Hopefully someone from Sony is checking these messages and investigating the issue and hopefully making a new software update available or other fix to solve the problem.

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

me61pw — Sat, 20 Jul 2013 09:13:04 GMT

I have exactly the same issue as yourself and have sent Customer Services a mail too. It seems to have impacted quite a few people already and I only hope people don't throw their kit away thinking it's broken, when actually it needs SONY to issue a fix...

Let's hope SONY resolve it quickly....

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

paander3756 — Sat, 20 Jul 2013 09:17:21 GMT

I have same problem. Last night (19th July) all channels lost. No amount of reseting makes any difference.

Paul Anderson

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

stevied — Sat, 20 Jul 2013 09:22:33 GMT

So have I. Just happened early evening. I was just about to have it repaired when I read this.

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

WhyCantIfindasuitableuser — Sat, 20 Jul 2013 09:22:49 GMT

I have exactly the same problem, and am guessing that there are people country-wide who are also experiencing this who haven't found this website.

. I couldn't find the booklet so looked on internet and have spend a frustrating hour pressing every button on the remote control, then found this website. The other people's descriptions of the problem match mine exactly which is comforting to know I'm not alone, but still annoying! I see that Sony telephone help is only available Monday to Friday (and no doubt will be useless after 15 minutes of hanging on listening to a message saying 'your call is important to us', so what are we to do? There has to be a problem, so wouldn't it be good if Sony had put a message on this website to alert people and to say what they are planning to do about it?

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

moira-jean — Sat, 20 Jul 2013 09:31:21 GMT

I have HXD995 and have same problem.no picture , EPG guide coming in and out in unusual format and timer not displaying picture

Have wasted hours reinstalling with no effect and have lost all recordings from 19th .

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

stevied — Sat, 20 Jul 2013 09:31:59 GMT

Don't try emailing them. It just says Unavailable due to maintenance!!!

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

WhyCantIfindasuitableuser — Sat, 20 Jul 2013 09:37:55 GMT

Just tried to email Sony, but can't get to send the message as I get the error message below. I haven't put a product code in (mainly because there isn't a choice of DVD player) and quite which value must be between 8 and 8 - I have no idea!

Please complete all required information before clicking send
* The value must be between8 and 8 .
* The product code is incorrect

Perhaps someone from Sony would be good enough to come onto this forum and give us some answers! I notice that each time I come to this thread, more and more people are looking.

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

paander3756 — Sat, 20 Jul 2013 09:38:29 GMT

I've emailed Sony UK support with same problem. I didn't get any maintenance message, so hopefully the message has got through.

I've also posted a Twitter tweet to @sonyuk and #sony - might get wider attention.

Paul

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

SonyHXD995owner — Sat, 20 Jul 2013 09:38:39 GMT

Exactly the same thing happened to my Sony HDX995 HDD/DVD recorder yesterday (19 July 2013). I went to record the Ashes highlights at 7pm only to find the channel settings had disapperaed, and the EPG showed channels in the first column but no programme details in the rows. The machine had been working fine less than 24 hours earlier.

I did some research with the help of a Google search, and that pointed me to a firmware upgrade made available by Sony to address precisely this issue - so it must be a common problem. Here's the link:

http://www.sony.co.uk/support/en/product/RDR-HXD995/downloads/FW_DVDR_124

I went to fapply this fix this morning, but now the machine won't even power up! Seems like I have a pretty fundamental problem.

Grateful for any advice from the Sony Community!

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

MinaH131 — Sat, 20 Jul 2013 09:43:34 GMT

But isn't this an old update? It says 2010. Problem is I can't check what version I have as my machine has given up the ghost!

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

paander3756 — Sat, 20 Jul 2013 09:43:50 GMT

I though that the firmware update might do the trick. But the problem that the firmware reports to fix is from 2010. Why are we suddenly all experiencing digital channel loss all at the same time (evening of 19th July).

I'm trying the firmware update anyway this morning, but I'm not convinced this is the issue.

Hope this gets fixed as the HDX970 has been a fantastic machine to date.

Paul Anderson

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

stevied — Sat, 20 Jul 2013 09:44:39 GMT

My model is an RDR HX870. If you look at the topic list this seems to have happened to every user in the UK. I reckon that the EPG has gone duff. No one at Sony is available for comment and the help line only works during the week and the email helpline is closed for maintenance. Sounds as though Sony have a big problem here. I am not holding out any hope of a quick fix.

I have just called the Sony shop here in Bristol who don't know anything about it. They gave me the Sony technical number which, of course is only open during the week! It looks like we are stuck with this. I suggest you all phone your local Sony centre as they may know secret numbers to call.

The guy at the sony centre says that it mat suddenly come back on. Mind you if they have all gone home at Sony they won't know about it. Our only hope is that some employee will have the same problem!

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

paander3756 — Sat, 20 Jul 2013 09:48:39 GMT

People posting here may also be interested to know that there are a ton of people with HXD870 posting in another thread with the same problem.

All lost their digital channels last night (19th).

Looks like this is a major problem across a whole family of products.

One guy thinks it might be an issue with EPG.

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

erwilki47 — Sat, 20 Jul 2013 09:53:54 GMT

Hi,

Same here. Sony RDR HXD995 lost all channels on 19 July. I tried the update but that didn't work. It didn't go to completion. It now says "Update" on the front panel. I can't turn it on or off, can't eject the DVD or anything. It has said "Update" for hours now. At least I'm not alone. Hopefully it will fix itself shortly.

Dave

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

Anonymous — Sat, 20 Jul 2013 09:54:32 GMT

More threads at

http://www.avforums.com/forums/blu-ray-dvd-recorders/1795677-sony-870-all-sony-hxd-dvd-recorders-no-freeview.html

-----------------------------------------

According to a post by captainpacific on the AV Forum:

"Temporary partial fix for this:

I tuned my Pioneer DVR-560 (the Sony's should be very similar or identical) as a French person - so selecting "France" when doing a replace channels re-tune. Don't worry, it won't all come up in French - but it did produce all 118 viewable channels - no more blank screens!

However, the EPG is still screwed, so I can't set recordings through that. But, manually setting recordings does work."

http://www.avforums.com/forums/19335142-post43.html

http://www.avforums.com/forums/19335142-post50.html

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

Natasha2008 — Sat, 20 Jul 2013 09:57:15 GMT

I lost all my digital channels last night too.

I've see the firmware update but I don't know how to burn to a cd (also, I don't have any cds only dvds) and the instructions seem very complicated.

It is ridiculous that Sony doesn't provide support at the weekend like most other manufacuturers.

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

paander3756 — Sat, 20 Jul 2013 09:58:32 GMT

Just tried updating the firmware to 1.70.

This has made no difference: still not channels.

So whatever the latest problem it is not fixed by the 2010 firmware update.

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

Natasha2008 — Sat, 20 Jul 2013 09:59:02 GMT

Mine also says update permanently and won't do anything.

Re: Sony RDR HXD970 lost all digital channels 19 July 2013

Nan943 — Sat, 20 Jul 2013 09:59:56 GMT

I have 2 dvd recorders RDR-HXG790 and RDR-HXD890. Both have been on continuious update since last night and I can't operate it in any way with the remote or manually. IIt seems to be locked in continuous update mode.

Do I unplug it or leave it as it is all over the weekend until Sony support are open on Monday morning.?