topic Re: can't select subwoofer on my STR-DN840 in Home Cinema, Projectors & Players

can't select subwoofer on my STR-DN840

abadando — Wed, 23 Oct 2019 14:24:44 GMT

My subwoofer just dosent work on TV, Blu-ray,or CD. I have cleared the amp of all settings, but it won't let me select 5.1 only 5.2 or 5.2.1 it seems to default on 3.2.0 in fact 5.1 isn't even on the list.

Help Please!

Re: can't select subwoofer on my STR-DN840

Sean_Mc — Fri, 01 Nov 2019 16:29:30 GMT

Hi there,

Have you checked that you have the latest firmware?

Best wishes,

Sean

Re: can't select subwoofer on my STR-DN840

abadando — Tue, 05 Nov 2019 18:18:55 GMT

Hi Sean

Iv just updated to the latest firmware, and on re-calibrating the speaker setup the SW is there but very weak.

Re: can't select subwoofer on my STR-DN840

Pascale_F — Tue, 05 Nov 2019 19:10:45 GMT

Hi abadando,

It's best to contact Sony Support about this.

Thanks,

Pascale

Re: can't select subwoofer on my STR-DN840

abadando — Tue, 05 Nov 2019 20:07:21 GMT

Hi Pascale

Done that, no help from Sony they said take to an engineer. Thanks for your reply.

Abadando