topic Re: Sony HT-XT3 no longer connecting to WiFi in Home Cinema, Projectors & Players

Sony HT-XT3 no longer connecting to WiFi

olroden — Wed, 23 Oct 2019 12:47:04 GMT

Hi folks,

I've had my HT-XT3 for several years with no problems but recently connections to it from Spotify have been patchy at best. I found a full reset seemed to clear the problem temporarily but after the last full reset the behaviour has changed and I wonder if anyone can help.

When I started up I went through the set up phase of selecting country and power saving option and then go for easy wireless setup. The HT-XT3 can see my router but on entering my password it just hangs for 30 seconds before resetting back to the set up phase.

If I opt not to complete the WiFi configuration everything works as usual but if I try and subsequently connect to WiFi the same thing happens. As an aside, it's the same behaviour with WPS connection, it detects the router and hangs before resetting.

Finally, every 4 or 5 times I start the device it is back at the reset screen with the select language message which has never happened before.

Any help gratefully received.

Re: Sony HT-XT3 no longer connecting to WiFi

Sean_Mc — Thu, 31 Oct 2019 15:45:43 GMT

Hi there,

Welcome to the Sony Community.

Can you check that your Soundbar has the latest firmware version.

Best wishes,

Sean

Re: Sony HT-XT3 no longer connecting to WiFi

olroden — Mon, 04 Nov 2019 08:31:39 GMT

Hi Sean,

The soundbar is currently on M28.R.0476 which I think is the latest version.

Many thanks, Oli

Re: Sony HT-XT3 no longer connecting to WiFi

Sean_Mc — Mon, 04 Nov 2019 11:43:59 GMT

Hi Oli,

It would be best to speak with the support team for further help with this here.

Best wishes,

Sean