topic Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later in Other TVs

Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Tue, 21 Feb 2012 21:53:02 GMT

Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

Hi All

I have 46W5810 with freesat hd

im on virgin broadband , around 7mb download adsl sefvice

bbc iplayer works fine on laptop and ps3

this was working ok before on 2mb, max 4mb , tiscali broadband

i have done full tv reset

i have latest tv firmware

i have refreshed my network settings numerous times

i do access bbc iplayer by pressing red button on bbc channel

then i can see program list and some description of the program, at the same time i can see netowrk activity on the network port where my tv is connected

once trying to play it i have above error

the bbc iplayer list constantyly update itsels once new programs there

i can play hd movies from PS3 Media Server from my laptop on that tv

please advise as I don not what to do next!!!!

Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Wed, 29 Feb 2012 07:59:13 GMT

Hi - Is there any one who can advise on the above issue...is this a Sony HW problem or BBC / Virgin ?

May be one of the Sony guru can advise? thanks for any help....

Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

Catmambo — Wed, 29 Feb 2012 08:24:02 GMT

Maybe try using the proxy settings for Virgin Media, see if that makes a difference?

https://www.sony.co.uk/discussions/message/661217#661217

Thanks

Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Wed, 29 Feb 2012 19:32:56 GMT

Hi Catmambo - - I dont have a proxy settings option within network and do not have internet settings there..pls see the screen shots

Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Wed, 29 Feb 2012 19:46:24 GMT

pls see the player error when trying to play a program...

I have tried even to enable DMZ on my router to expose TV to the internet

I have tried to use port forwarding to ip of my TV

but still same problem ...pls see below

Message was edited by: tom.74

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Fri, 27 Apr 2012 09:23:59 GMT

Hi All - my issue is still not resolved, any thoughts on this subject please…

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

jocardy — Fri, 27 Apr 2012 10:12:17 GMT

Quite likely to be a Sony issue as my I player on Bravia 40EX403 on freeview is doing the same thing. This set has an older Iplayer platform compared to my other two Bravias which are working OK.

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Fri, 27 Apr 2012 10:34:21 GMT

Hi Jocardy - have you tried to report that to SONY support?

I ave and they haven’t even acknowledge that I do access the IPLAYER
via red button.. they said this is not how is should be accessed....so they
have washed their hands and told me to speak with BBC or my ISP but I think
this is not a case

The SONY TV which I’m using is one of the 1^st with IPLAYER….I still
think that this is a SONY issue

Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

jocardy — Fri, 27 Apr 2012 11:44:58 GMT

The Guarantee does not cover this type of fault. It has happened before and has come back into use in 24hrs. Other ip videos eg channel 5 still work by the way. I find Sony telephone help a waste of time. More use talking to Sony on here. I'll post again when I get it back.

Message was edited by: jocardy

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

jocardy — Sun, 29 Apr 2012 12:29:39 GMT

Sure enough, it was back on within 24hrs, hope yours is working also.

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Sun, 29 Apr 2012 19:08:19 GMT

no jocardy . ...

im still receiving error "This Content doesn't seem to be working. Try again later

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Sun, 29 Apr 2012 19:17:01 GMT

all other like ps3 , 2 laptops , 1 desktop , mobile phone are ok....

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Mon, 11 Nov 2013 15:38:57 GMT

Hi All

Im still having the same issue after 1 year on 😞 BAD SONY

Regards

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

Anonymous — Mon, 11 Nov 2013 16:37:13 GMT

Hi there

Unfortunately I do not believe this is a Sony Issue. However, lets try and take this from the start. How far do you get from the following?

If you have connected your TV up to the internet, and can confirm that (as other internet services should work).

Goto a BBC channel (as in BBC1) on Freesat and press the red-button. Does the menu pop-up with something similar like the screenshots on the following page?

http://www.bbc.co.uk/blogs/bbcinternet/2010/11/new_red_button_connected_homepage.html

Now go into BBC iPlayer. It should then load up the iPlayer. Now play a test program of any kind.

Can you confirm how far you get, and at what point it fails?

Cheers

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Tue, 12 Nov 2013 16:44:20 GMT

Hi Quinnicus

Firstly I would like to thank you for your reply J

OK..I do get as far as to the BBCIplayer page and then I have the latest shows which I can browse on the screen and then when I chose any of them, buffers and displays error ‘This Content doesn't seem to be working. Try again later 😞

This is what is happening, no more….

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Tue, 12 Nov 2013 16:56:47 GMT

BTW BTW here is a screenshot of the error

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

Anonymous — Tue, 12 Nov 2013 17:23:32 GMT

@tom.74 wrote:

Hi Quinnicus

Firstly I would like to thank you for your reply J

Hey there, no probs

@tom.74 wrote:

OK..I do get as far as to the BBCIplayer page and then I have the latest shows which I can browse on the screen and then when I chose any of them, buffers and displays error ‘This Content doesn't seem to be working. Try again later 😞

This is what is happening, no more….

Firstly and foremost - I dont have the answer for you...

I have a PVR Recorder (HDT500B) that also uses the BBC Connected Red button service to access the iPlayer (via FreeView). I have just tested it on mine (as I dont use it this way) - and it works, no problems at all.

On the BBC website : HERE - It states the following devices are iPlayer certified. However, this appears to be the application. I cannot find a website that has iPlayer certification via the connected red button. Googling this does not bring up anything relevent to you.

Your best bet is to contact the BBC itself to try and ascertain whether the connected red button service via freesat is still available for your TV.

I say the BBC (and not Sony) because this appears to be an internal application issue, of which its totally out of Sony's hands.

All I can say is - Good Luck

Cheers

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Tue, 12 Nov 2013 18:15:15 GMT

thank you

BTW, TV is freview/freesat unit and BBCIplayer work via freesat option

I do belive that my TV has been somehow discounted from BBCIplayer service by BBC and there is no updates due to HW limitations from Sony for that 😞

I just would like to know if there is anyone with same issue on the same TV, surely Im not the one with that unit...

PS my laptop, ps3, sony bdp all of them on lan or wifi they ar ok not a TV 😞

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

Catmambo — Tue, 12 Nov 2013 21:34:03 GMT

Are you running the latest firmware on the TV?

http://www.sony.co.uk/support/en/product/KDL-46W5810/updates

Worth checking that, then try doing a factory reset and power cycling (unplugging from the mains for a couple of minutes) your router. This should force it to get a fresh IP address and so in effect flush any legacy gremlins which might have been blocking it. No reason why it shouldn't work.

Re: Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

tom.74 — Wed, 13 Nov 2013 15:44:25 GMT

Hi Catmambo

Yes I do have latest firmware which is quiet old now 😞

Could it be that Virgin broadband is blocking this service to force me to use their equipment or issue with a codec on my TV

I know that other like ps3 or sony bdp are with latest firmware and bbciplayer viewer application

I know that bbciplayer is delivered via few different vide/adio codes

http://www.bbc.co.uk/blogs/bbcinternet/2008/08/bbc_iplayer_goes_h264.html

😞 not sure where to go with that 😞