topic Re: Sony Bravia TV EPG "no event information" on freesat in Other TVs

Sony Bravia TV EPG "no event information" on freesat

Solway — Mon, 01 Sep 2014 08:19:15 GMT

Sony Bravia TV EPG "no event information" on freesat

Hi guys

Been trying to contact Sony via their web email support. the page endlessly loops on trying to send, no matter on what broswer i use. 😕 so here i am...

anyway

I have a Sony bravia TV KDL-42W805A.

I have recently cancelled my Sky package. so have been using the builtin freeview (aerial) for TV, which is all working fine.

However, i have decided to remove the freeview aerial and use the built in freesat tuner with existing Sky dish.

I can get over 800 channels with freesat. and the signal quality/strength is at the max. no issues there.

The issue im having is:

the EPG does not populate with information. all i get is "no event information". it will only appear once i view a channel. but im not flickering through 800 channels just to get the information to load

Because this don't load, it make the EPG completely useless

What am i doing wrong?

PS. the TV is not connected to the internet (yet) but has latest firmware update i think.

Re: Sony Bravia TV EPG "no event information" on freesat

Anonymous — Mon, 01 Sep 2014 11:52:30 GMT

Hi there

No need to contact Sony Support on this - Ill try and answer this the best I can.

What you are experiencing is completely normal and cannot be resolved. None of Sony's TVs are Freesat, only Freeview. The names "Freeview" and "Freesat" are given because they are the brandings for the EPG. Sony provides that satellite connection on the TV in the UK mainly because on the EU continent. As there is no Freesat EPG, the channels are not in a logical order with no EPG. You will get a "Now" and "Next" though when you individually click on that channel.

This of the Sattellite connection as an added bonus (as a backup), but other than that, you have to either connect an aerial to DTT services or connect your skybox to the TV as you can still use the skybox for freesat TV (you just cannot record or access recordings + PayTV services)

Cheers

Re: Sony Bravia TV EPG "no event information" on freesat

Solway — Mon, 01 Sep 2014 14:30:20 GMT

So it doesn't auto populate the EPG over sat?

i feel like ive been miss sold...

or do i need to connect up the internet and freeview aerial to allow it to do this?

Re: Sony Bravia TV EPG "no event information" on freesat

Anonymous — Mon, 01 Sep 2014 15:08:54 GMT

Freesat is the branding behind the satellite EPG. This TV and all of Sony's TVs are not Freesat - They are Freeview. Therefore there is no proper EPG for satellite connections. The EPG is for Freeview only.

Can I ask you a question though? Were you sold this TV specifically for "Freesat" ?

You will only need the internet and the "Freeview" aerial cable for the IPTV Channels in the 225 range on Freeview. Connecting the internet to the TV, will allow you to have iPlayer, and YouTube and various other applications - which does expland on what the TV offers.

Cheers

Re: Sony Bravia TV EPG "no event information" on freesat

Solway — Tue, 02 Sep 2014 07:35:36 GMT

can't remember the sales pitch, but we brought it because it had both aerial and sat tuners. and the smart content apps like netflix.

if i knew the EPG didn't work right on satellite i might of looked for a freesat and freeview tuner.

seriously tho. how hard is it for sony to add a feature to the firmware to query the (now and next) listing on every channel? instead of me flicking through to get it to populate. or a way for the tv to get the listings via internet...

only reason the tv is not connected to the net at the moment, is ive been waiting for my new fibre connection to activate.

Re: Sony Bravia TV EPG "no event information" on freesat

Anonymous — Tue, 02 Sep 2014 11:18:25 GMT

Hi there

I have had a little dig around and the only manufacturer that offers Freeview and Freesat built into the TV are from Panasonic. If you believe you have been miss-sold, I would strongly advise you speaking to the retailer you purchased it from. After all, you are the one that needs to be happy with the product.

However, If you like the TV, you could always add an additonal Freesat Box to the TV instead. More information is available on the Freesat website : www.freesat.co.uk

Cheers

Re: Sony Bravia TV EPG "no event information" on freesat

Skytime7 — Sun, 04 Jan 2015 10:23:49 GMT

I too have got rid of my Skybox and using the sat dish and connection direct into my Sony Bravia. The way I use the TV guide now is to have an internet connection and select 'Guide' on remote, press 'Options', then scroll up to 'Launch Guide and Search'. Once this is selected a full program guide is displayed, it will give you all details of each program, cast/crew, related programmes and videos, option to record etc. This is powered through Gracenote and makes it a fully interactive EPG.

Hope this helps

Re: Sony Bravia TV EPG "no event information" on freesat

janetthebus — Thu, 08 Jan 2015 19:37:13 GMT

Many thanks for this information - it is the icing on the cake for my new TV! I, too, was disappointed that it was not FreeSat, but this substitute seems to do the trick.

Re: Sony Bravia TV EPG "no event information" on freesat

Anonymous — Fri, 09 Jan 2015 13:45:31 GMT

Hi @Skytime7

Thank you for posting this, this is an excellent tip

Much appreciated!

Cheers

Re: Sony Bravia TV EPG "no event information" on freesat

Solway — Fri, 09 Jan 2015 16:28:47 GMT

I cant find the option. Tv all hooked up to net. If there any other settings?

Re: Sony Bravia TV EPG "no event information" on freesat

Anonymous — Fri, 09 Jan 2015 16:45:28 GMT

Depending on your model TV (I have a 2013 tv).

Press the [HOME] button on your remote control
Goto "Settings"
Goto "System Settings"
Goto "General Set-up"
Change GUIDE Key Behaviour from "Launch Guide" to "Launch Guide and Search"

This will then change your EPG to the one supplied by Gracenote. Simply change the guide back to "Launch Guide" to set it back to orginal EPG.

Cheers

Re: Sony Bravia TV EPG "no event information" on freesat

janetthebus — Wed, 20 May 2015 21:07:32 GMT

The Gracenote EPG has disappeared from my Sony Bravia since I agreed to an automatic software update recently. Also the TV has been rebooting randomly since then. Should I do a factory reset? Will this revert to the earlier software version? Thanks for any help. I telephoned the shop where I bought it and was told that a Sony engineer would phone me, but haven't heard anything back.

Re: Sony Bravia TV EPG "no event information" on freesat

Anonymous — Sat, 23 May 2015 20:38:52 GMT

Hi

- Ensure your tv is connected to your home network for internet access.
- Update tvs firmware if any is available.
- Perform a factory reset.

Cheers

Re: Sony Bravia TV EPG "no event information" on freesat

xx4L0Mxx — Sun, 22 Nov 2015 13:26:27 GMT

HI I have the Sony KD55x8509c and the Guide on it is a joke.

Not only is the guide incredibly unresponsive and laggy, it also contains ZERO programme information.

I have a satellite dish plugged straight into the TV, no sky box or similar.

The only way to get the guide to show anything is to bring up the guide then manualy scroll down each channel one by one, opening each channel one at a time. Once you have done this, the guide will then magically show you Now and Next information for each channel, but only now and next, no other listings for later in the day.

The problem is though, that you are lucky to be able to scroll through doing the above without the guide freezing or in one instance outright crashing.

Also, if you power off the TV at the mains at any point all of the guide information is lost and you have to start again.

I do think I remember seeing the gracenote guide as discussed above when I first got the TV, but I appear to be unable to find it anywhere since.

I also don't have the "OPTIONS" button as discussed above either.

Re: Sony Bravia TV EPG "no event information" on freesat

abehan — Sat, 28 Nov 2015 23:43:53 GMT

I have the same problem on a KDL-43W755C that I bought two days ago. EPG not retrieving information. Seems to be a software problem. Needs to be fixed!

Re: Sony Bravia TV EPG "no event information" on freesat

MichaelCollison — Sun, 29 Nov 2015 11:55:44 GMT

I'm also looking for the options in the guide to get the Gracenote EPG and cannot find it can anyone help?

Mike

Re: Sony Bravia TV EPG "no event information" on freesat

Anonymous — Sun, 29 Nov 2015 14:21:02 GMT

Hi guys

Please bare in mind of the dates on some threads. This thread is not relevent to 2015 TVs - hence no Gracenote.

Also, Sony TVs do not have Freesat, therefore no proper EPG for a satellite guide.

Cheers

Re: Sony Bravia TV EPG "no event information" on freesat

Bikerdiverman — Tue, 29 Dec 2015 15:46:20 GMT

I purchased a 49x8309C yesterday and have exactly the same problem. No terrestrial TV signal in my area so have used satellite boxes for years with no problem However the Sony guide does not populate information about what is on except on channels tuned into. If I click a channel showing no information then select to watch it the guide then populates, so it looks to me as if the software is not downloading all of this info correctly from the satellite.

The other app that is a TV listing guide does not work with satellite at all so I have bought a TV without the most basic functionality, i.e. being able to find out what is sowing on each channel and when.

This is very poor. I have also had the blank screen when selecting the satellite and had to re boot the TV to make this work and a non-responsive remote control and the out of sync sound mentioned in other posts.

This Android software is clearly not ready for release. Not good enough Sony, when are these problems going to be fixed?

Re: Sony Bravia TV EPG "no event information" on freesat

Anonymous — Tue, 29 Dec 2015 16:43:30 GMT

@MichaelCollison - Gracenote is no longer an option on 2015 TVs, hence the reason why you cannot find it.

Re: Sony Bravia TV EPG "no event information" on freesat

Anonymous — Tue, 29 Dec 2015 16:46:13 GMT

@Bikerdiverman - you have posted this 3 times on three different threads now. I have responded to both of them as well as someone else did too. Any further posts of the same will be treated as spam. Cheers