topic Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING in Other TVs

KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

jcshoreham — Sat, 24 Jun 2017 10:58:00 GMT

BBC I-player and Netflkix stopped working on my
KDL-42W829B about a month ago. They crash as soon as you start to view a prgramme. The BBC app flashes a message about memory.

The TV is only two years old, cable fed and fully updated. A factory reset had no effect.

I wondered if anyone else had this porblem? I honestly feel that this is the last Sony product io will ever buy at the moment.

Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

Peter_S. — Sun, 25 Jun 2017 05:46:24 GMT

Hi,

Have you tried tor refresh your internet content in the menu of your TV?

Home > Settings > Network > Refresh Internet Content

This should help to solve the problem.

Cheers

Peter

Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

jcshoreham — Sun, 25 Jun 2017 08:29:45 GMT

Yes I did.

And a full factory reset as well.

Had zero effect.

No response from Sony which is why I will never buy another Sony product in my life

Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

Anonymous — Sun, 25 Jun 2017 16:40:30 GMT

Hi there

In regards to the BBC iPlayer - Sony is aware of various models of TVs that have this 'system memory limit' error message. At the moment there is no fix for this (if ever). It appears that the BBC keep making changes to the iPlayer app (or back-end systems) and its breaking the app on the TV.

See:

https://community.sony.co.uk/t5/other-tvs/can-no-longer-play-bbc-iplayer-content-system-memory-limit/m-p/2324933/

In regards to Netflix - I have not heard of any reports for your TV (I think) - are you getting any error messages? Another avenue is to contact Netflix themselves (email or live chat) to see if they have had any reports on their side - they would be in a better position to know - its their app after all

Cheers

Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

jcshoreham — Mon, 26 Jun 2017 06:09:17 GMT

I have obviously contacted NetFlix and they blame Sony.

The BBC blame Sony too.

I don't know who is to blame. I just know I wasted a lot of money on a Sony TV that does not work and that Sony does not care.

The solution it seems is to buy a non Sony TV and make sure I never buy another Sony product ever again.

What shocks me is that Sony can produce a large screen TV that is fit for nothing but landfill after just 2 years.

This is shameful.

Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

Anonymous — Mon, 26 Jun 2017 10:03:48 GMT

Hi there

Theres nothing I can do to help in regards to the iPlayer app at this moment - Sony are aware of this issue.

But the Netflix app - Are you getting any error messages? Can you actually get into Netflix itself or does it completely fail to load up?

Cheers

Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

jcshoreham — Mon, 26 Jun 2017 14:25:58 GMT

The Netflix app opens and works, however one or two seconds after a video loads the app crashes. This started the same time as the IPlayer error. No error messages.

I went throught the entire process of factory resettign with the Netflix sup[port to no avail. Eventually he took the model numebr and told me it was a Sony issue.

I think Sony sold me a TV which has become obsolescent in two years. That is not going to happen again.

Jonathan

Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

Anonymous — Mon, 26 Jun 2017 15:49:40 GMT

Hi @jcshoreham

Can you please try adding the following DNS servers to the network settings on your TV

Primary DNS = 8.8.8.8
Secondary DNS = 8.8.4.4

See instructions:

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/84346/

Cheers

Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

jcshoreham — Tue, 27 Jun 2017 19:34:13 GMT

Hi

I tried this but it had no effect. I have no idea why you think that changing the DNS server would have any effect at all.

I did receive this fro Sony

"With regards to your enquiry, We can confirm that Sony and BBC Iplayer are working on finding a solution for this issue. Unfortunately we do not have a date on when a solution will be available. For now, the work around mentioned in our previous email can be used.

With regards to Netflix crashing, please note that Sony is aware of this issue and is also working with Netflix to find a solution regarding this. Unfortunately we do not have a solution yet and cannot confirm a date either. "

The work around they mentioned for the I-player does not work, which I had mentioned to them However they seem to fail to understand the gulf between "being helpful" and "trying to be helpful". I am sure you can understand this

Jonathan

Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

Anonymous — Tue, 27 Jun 2017 21:13:31 GMT

Hi @jcshoreham

Thank you for the extra information - I will try to get some more from my contacts within Sony.

Cheers

Re: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

be11aml — Mon, 24 Jul 2017 21:03:56 GMT

I seem to have this issue too.

46W905 and every time I go to play anything on Netflix it will crash back to the last source.

Strangely, it plays fine on the second try.

Any news on on a fix from Sony or Netflix.

Re: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

jcshoreham — Tue, 25 Jul 2017 06:05:03 GMT

Sadly Sony are not the kind of company who cares about coomunicating with their customers and provide no information on this. Netflix are also not helpful.The second try did not work fo me and 90% of Netflix was unavailable. I had to let my Netflix subscription lapse as it seemed unfair that I should continue to pay in the hope that someone would fix it when no one will commit to teeling me when the issue is resolved.

I suspect that it willnever be fixed as the TV is underpowered and Sony have switched their focus to android TV's

My advice is to stop buying Sony products and I am happy to give ithis advice out, as it is the only thing that brings me solace.

Re: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

Anonymous — Tue, 25 Jul 2017 10:54:16 GMT

Hi All

In regards to Netflix - can you please try this potential work-around: Before starting to play any TV show or movie within Netflix, can you wait about 1 to 2 minutes.

Please reply back if this works or not?

Cheers

Re: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

jcshoreham — Wed, 09 Aug 2017 21:03:06 GMT

One month on and the BBCI player now refuses to load content and Amazon app hangs after a few minutes.

This TV is the worst piece of junk I ever bought.

Sony are absolutely no help

I have been buying Sony stuff all my life but I will never ever buy one of their products again after this terrible experience with this TV.

On the plus side, I have reached a new ranking level in the Sony community, which makes the suffering all worthwhile! These people must think we are morons.

Betreff: KDL-42W829B NETFLIX AND IPLAYER NOT WORKING

Clairewhetter — Fri, 25 Aug 2017 18:15:17 GMT

So this was in June - mine is worse than ever - what is Sony doing about it?