topic Re: Xperia Z2 Tablet Wont Charge or turn on. in Tablets

Xperia Z2 Tablet Wont Charge or turn on.

Nev62 — Tue, 05 Jul 2016 03:51:43 GMT

Xperia Z2 Tablet Wont Charge or turn on. There is no red charging led (light) when connect to power ber either the usb port or the magnetic port on the bottom (or both at the same time).

Have tried charging over night, have tried holding power and + buttons for 30 seconds and then reconnecting to power, have tried red reset button for 10 seconds and have tried combination of all of these.

Connecting to a PC via usb also does not register that any thing is connected.

Tablet is just under 12months old.

Re: Xperia Z2 Tablet Wont Charge or turn on.

Jake-SonyXperia — Tue, 05 Jul 2016 03:55:06 GMT

Hi Nev62,

Welcome to the community,

In this case you could try going through the following.

Hold down the power button and Volume + key for 30 seconds, once done put the device on charge immediately for around 2 hours.

Once done disconnect from charge and try power on the device. If this does not work then I suggest running through a Software repair on the device.

Note: this is done with the device powered off, so there is no need to worry about the fact that it cannot be turned on.

Software repair

Re: Xperia Z2 Tablet Wont Charge or turn on.

Nev62 — Tue, 05 Jul 2016 07:03:58 GMT

The power button and Volume + key for 30 seconds with 2 hours connected to a power supply did not work - still no red recharge light, did not work

I tried the software repair but it did not progress past Initialising, *never found my tablet connected via usb)

Re: Xperia Z2 Tablet Wont Charge or turn on.

Jake-SonyXperia — Wed, 06 Jul 2016 02:49:57 GMT

That's really unfortunate, in this case I can only advise that you contact Customer Care, they should be able to help resolve this issue for you.

Please use my signature to find appropriate contact details.

Re: Xperia Z2 Tablet Wont Charge or turn on.

Gabinka — Sat, 16 Jul 2016 04:43:27 GMT

My tablet is also like this. It was fine. Had not been having any problems. Then it wouldn't turn on. I hadn't turned it off, just locked it. Thought it may have powered down as the battery died. But I had it on the magnetic charger for hours. Tried to boot it and nothing happens. When I plugged in a USB charger, I heard the sound I usually hear when I connect a charger. But I see nothing on the screen and get no vibrations or other signs of life from it.

Re: Xperia Z2 Tablet Wont Charge or turn on.

pa3eia — Sat, 16 Jul 2016 10:12:15 GMT

I have 1 week ago the same problem, nothing helps. Send the Z2 to Sony and yesterday i have the Z2 back. What have Sony done, i don't know but the Z2 have a factory restore and all was gone.

73's

Re: Xperia Z2 Tablet Wont Charge or turn on.

Gabinka — Sat, 16 Jul 2016 14:37:17 GMT

Dang, I didn't have a chance to back up anything. Did they tell you why it suddenly wouldn't turn on?

Re: Xperia Z2 Tablet Wont Charge or turn on.

Gabinka — Sat, 16 Jul 2016 19:04:58 GMT

I fixed it! Found a tip for a.Z2 phone. Next to the SIM card slot is a little yellow button (red on the phone). I pressed it with a paper clip until it vibrated and my tablet turned on! Now charging on the USB cable. If I wasn't riding in a car I'd be doing a happy dance!

Gabinka

Re: Xperia Z2 Tablet Wont Charge or turn on.

Nev62 — Mon, 18 Jul 2016 08:49:09 GMT

I tried the reset button as well but nothing. When charging there is a red LED that shows in the top right hand corner. This also was not coming on. At one stage after many attemps over a week it did and I thought great. After awhile I disconnect from power and tried to turn it on, nothing. Reconnected to power and no red LED, everything dead again. Have sent it off under warranty to get it checked out.

Re: Xperia Z2 Tablet Wont Charge or turn on.

Foobar73 — Tue, 19 Jul 2016 14:29:13 GMT

Same here. Got it to start again, but now charging turns on and off via magnetic charger. On USB charging the display does not turn off.
Annoying.

Re: Xperia Z2 Tablet Wont Charge or turn on.

Gabinka — Tue, 19 Jul 2016 19:28:42 GMT

I can magnetically charge my Z2 phone. But not my Z2 tablet. Z2 phone is running into boot loop issues and only works sometimes, like now as I'm typing this. Tablet didn't have any of those problems. Just went off and wouldn't come back on until I used the yellow button. I can charge with USB but not magnetic dock.

Re: Xperia Z2 Tablet Wont Charge or turn on.

Nev62 — Thu, 21 Jul 2016 08:04:29 GMT

I could not charge with either the magnetic or usb connections. It did start to charge at one stage, for a couple of hours (red LED came on), but when I tried to start the tablet, nothing happened except for the red light going off.

Sony please make a statement concerning the charging problem

Foobar73 — Tue, 26 Jul 2016 11:10:05 GMT

Hello Sony-Support,

if one reads only the first page of the Tablet Z2 sub-forum, one can definetly see that there's a problem with charging.

Nearly 10 entries in June, all with nearly the same problems. The Tablets are older, younger, heavily used and nearly unused.

All with the same problem.

Mine has this problem too:

- Charging icon jumps on and off

- DIsplay doesn't turn off while charging

- Reparing with PC-Companion is only a short solution

- Charging only up to 60 to 80 percent

Why does Sony ignore that there has to be a bigger problem?

With kind regards,

Marc

Re: Xperia Z2 Tablet Wont Charge or turn on.

Nev62 — Sat, 30 Jul 2016 05:49:33 GMT

Fault was found under warranty, the main board has been replaced.

Re: Xperia Z2 Tablet Wont Charge or turn on.

Z2Tablet_Utilis — Wed, 14 Jun 2017 10:40:07 GMT

Hi,

I had the same issue and got some defective mechanic pieces and the motherboard replaced under the warranty. After 2 months (waiting time for the spare components + assembly + shipment), I got my tablet back by February 2017, factory resetted.

I tested it thoroughly (reinstall all apps, restart, etc) and it worked well.

Now in June 2017, I rebooted it again after several months without doing it, with the battery fully charged... and it blacked out again. No charging red LED light. No vibration with either the Volume+ button or the red button by the memory card. No recognition under Sony Companion. Just a beautiful, useless rectangular piece of electronic components with the Sony logo on them.

I don't know what to say. Every warranty has run out and with the components replaced, I cannot understand how this issue came back. But the product is definitively flawed, and I will publish this situation on every Sony Xperia Tablet review I see in the Internet so that at least it gets some visibility on future versions (and obviously won't spend money on the Xperia Z4 to see if this issue persists).

Re: Xperia Z2 Tablet Wont Charge or turn on.

linuscat — Tue, 08 Aug 2017 04:14:38 GMT

alright, i needed to write this as a future reminder to myself...

my tablet z2 also had the same issue. will not charge or turn-on. press the little red button besides the sd-card slot. tried the soft reset. nothing worked. the only hint i got was one time, the red charging led indicator was blinking red. this was a huge clue on what was going on with the tablet.

from what i gathered online the red blinking light means that the tablet is in the process of a complete battery discharge. why this is happening. i don't know. i do know that once the process is finished (a few days, in my case, i think a week and half) you can charge the tablet normally.

i waited, i plugged, ten minutes later, i return press the power button and see the battery visual showing 12% charging. powered it on and it worked fine. now browsing and playing games on it as if nothing has happened.

Re: Xperia Z2 Tablet Wont Charge or turn on.

Lee7 — Sat, 12 Aug 2017 14:58:36 GMT

Trading standards issue this give them a call

Re: Xperia Z2 Tablet Wont Charge or turn on.

Luks2009 — Sat, 02 Dec 2017 08:52:35 GMT

Hi if is not red light when you connect power cable this is not battery

i do arleady 3 tablet Sony z sgp521

This faulty means the cpu was overheating

and you you have to do reflow with flux

Sony missing do thermal pad on cpu

When repairing my first this model I think as well battery gone in 3 month tablet

Re: Xperia Z2 Tablet Wont Charge or turn on.

Sava20 — Sun, 07 Jan 2018 14:16:32 GMT

why didnt you ask?

Re: Xperia Z2 Tablet Wont Charge or turn on.

SteinJ — Mon, 13 Aug 2018 22:08:04 GMT

I had a similar issue with my Z2 tablet.

It was completely dead, and did not seem to respond to anything. No red charging light, no response on any buttons and no "hard reset"-methods was working.

I was just a short minute from throwing it away, when I found a strange solution somewhere.

"Put it in the freezer"....

I would normally thought this is bad for tablets, but since I had kind of written it off, I gave it a try.

And then after an hour or two in the freezer, it actually was alive!!

It now responded, and the red light flickered on for charging.

It seems like charging it through the magnetic port was best, so I did that.

No, it is at 80% plus and seems to be in perfect condition...

So:

If your Z2 seems completely dead, try putting it in the freezer before you throw it away. At least it worked for me!!!....