topic Re: KEYBOARD BROKEN in PCs & Accessories

KEYBOARD BROKEN

h4rri3r — Sun, 04 May 2008 19:06:12 GMT

I have my keyboard broken, two keys, being more specific.

How the garanty works with Sony?
How much time it takes?
Will they delete any contents of my hard drive?

Im in Portugal.

Please, answer me quickly.

Thanks in advance.

Re: KEYBOARD BROKEN

Blencogo — Sun, 04 May 2008 20:21:20 GMT

Hi h4rri3r and welcome to Club Vaio.

It depends on what you mean by 'two keys broken'. Have the keys fallen off or do they just not work?

If the keys have fallen off, Sony can send you replacements but if the keys do not work you may need to send the Vaio in for repair.

I would telephone Sony Support here: -

http://support.vaio.sony.co.uk/contacts/contacts.asp?site=voe_en_GB_cons&tp=vaio&cc=pt_PT

Re: KEYBOARD BROKEN

h4rri3r — Sun, 04 May 2008 22:11:30 GMT

Hello!

Thanks for the response.

The support of the keys are the part broken. I mean, the support of the plastic keys that have the respective letter of key. Can you understand?

I think that can be fixed with a replacement of the keys, because what I need is only the support to fix the keys on the respective local.

How Sony sends the replacement? Via post mail or express delivery?

Re: KEYBOARD BROKEN

h4rri3r — Mon, 05 May 2008 13:57:36 GMT

I've called to Sony assistence today and all the problem as been solved. Thanks for the help, Blencogo.

Re: KEYBOARD BROKEN

Thalamus. — Mon, 05 May 2008 14:12:13 GMT

Hi h4rri3r,

if you find you are having difficulty fitting the keys let us know, depending on what series Vaio you own, we may have a key replacement guide that could help..

Re: KEYBOARD BROKEN

h4rri3r — Mon, 05 May 2008 17:58:04 GMT

Really? That's cool. Can you show me the URL?

Thanks.

Re: KEYBOARD BROKEN

Thalamus. — Mon, 05 May 2008 18:06:12 GMT

Really? That's cool. Can you show me the URL?

Thanks.

Unfortunately there is not a URL available but we may have your Vaio model's key replacement guide on a PDF file..

Depending on what series Vaio you own, hopefully we can send you the PDF via Private Message..

Re: KEYBOARD BROKEN

h4rri3r — Mon, 05 May 2008 19:13:55 GMT

In that case, send me the PDF via private message, please.

Thanks!

Re: KEYBOARD BROKEN

Thalamus. — Mon, 05 May 2008 19:37:16 GMT

In that case, send me the PDF via private message, please.   

Thanks!

Gladly, as soon as you let me know...

What series Vaio do you have (example VGN-FE)...

Re: KEYBOARD BROKEN

h4rri3r — Mon, 05 May 2008 20:23:33 GMT

Oh, sorry. My Vaio is a VGN-FE41S.

Re: KEYBOARD BROKEN

Thalamus. — Mon, 05 May 2008 21:35:45 GMT

Hi h4rri3r,

I have sent you a Private Message, use the following link to View your messages: Private Messages

Re: KEYBOARD BROKEN

h4rri3r — Tue, 06 May 2008 10:59:38 GMT

Thanks!

Re: KEYBOARD BROKEN

Thalamus. — Tue, 06 May 2008 11:42:52 GMT

You're welcome..