topic Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x in PCs & Accessories

VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

VaioPMNS — Wed, 16 Dec 2009 13:10:43 GMT

Hi,
I’m a newbie VAIO user having bought a VGN-FW51JF/H, which has a Blu-ray combo drive.
Only in the last few days have I decided to try out a simple CD-R burning and was quite shocked to notice the drive can only write at 4x, when the specs claim it goes up to 16x for CD-R!
The built-in drive is a Pioneer BD-ROM BDC-TD01 (firmware 1.01) and I tried three different software burners to no avail,(including Nero )all listing 4x as the top speed. Also tried 3 or 4 brands of CD-R…Sony, Memorex, Verbatim and nothing! Not only is the drive picky on the speed (taking 20 mins), but even pickier with the media…some burn well, others don’t (Memorex failed right at beginning, but Sony media pulled through).
I installed all the available updates from the support page, but apparently there is no firmware update, for the drive, to correct these serious issues. I still haven’t tried the normal DVD burning, but inserted one and at least the speed was displayed as expected, 8X, so I assume it’s only behaving like this for CD-R media.
In a store, also made a small test on another PC, exactly the same model, and once again the reported speed was 4x, so this is not exclusive to the one I bought.
Does anybody else have this issue ?
Is there a firmware for this drive ? I tried everything and couldn’t find anything…
I have one day to decide if I should keep the PC or not, as there are no guarentees Sony will acknowledge this bug and release a firmware to correct it L
Thanks in advance

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

Thalamus. — Wed, 16 Dec 2009 14:49:24 GMT

Hi VaioPMNS,

have you installed the BD-Combo Drive UJ140A Firmware - 1.11 update.?

If not then you can download the updates from Vaio support..

To open Vaio support, either by clicking Support at the top of this page or use the following link:Vaio support

Under Log-in option 2: Select your VAIO model, next to Select Model Category - Select your model from the drop down list, in your case VGN FW.

Then next to Select Model - select FW51JF/H

Then click Log-In

Once logged select Downloads, scroll down to Firmware and follow the installation instructions..

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

VaioPMNS — Wed, 16 Dec 2009 16:02:57 GMT

Thanks a lot for your reply Thalamus, i tried that very same firmware from the support page but it’s not for this model of drive, which is strange. The executable refuses to update, claiming that it is incorrect for the drive in question.
This probably means there is another drive for this VGN-FW51JF/H, to which that update applies. I forgot to mention that I’m writing from Portugal, but I assume this model exists in other countries as well. My searches indicate the update is for a Panasonic Blu-ray combo drive.
I searched all over the net for an update, even on Pioneer site, and nothing…
Do you have any other suggestion ?
Thanks

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

Thalamus. — Wed, 16 Dec 2009 16:38:05 GMT

Do you have any other suggestion ?

All I can suggest is that you contact VAIO support and ask them if there is a firmware update available.?

You can find the contact details for Vaio support by following the instructions in my post above and clicking Get in touch.

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

VaioPMNS — Thu, 17 Dec 2009 10:01:29 GMT

Many thanks.
I reported the problem to Portugal’s VAIO Link, they also assumed it’s just a question of firmware and they’re opening a case with Sony Belgium. Apparently, this is a very recent model (came out about two months ago) and probably this situation isn’t yet detected . Only with user feedback, can they open a case requesting a firmware from Pioneer, checking that all these models have this issue. There are no guarentees that this firmware will ever be released, so it’s really in my hands, if I decide to keep the PC and wait for this to be solved, or if I return it to the store claiming defect (I have until the end of the day to do this).
I ask anyone who bought one of these models, or that has this Pioneer BD-ROM BDC-TD01 drive, that make a simple test with a CD-R. You can use Nero Info Tool for instance (available freely on their page) and check if the reported top speed is 4x. If this happens, then there might be a problem with CD-R burning capabilities (specs speed claims 16x), please report the issue to VAIO Link.

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

Thalamus. — Thu, 17 Dec 2009 14:20:35 GMT

Many thanks.
I reported the problem to Portugal’s VAIO Link, they also assumed it’s just a question of firmware and they’re opening a case with Sony Belgium. Apparently, this is a very recent model (came out about two months ago) and probably this situation isn’t yet detected . Only with user feedback, can they open a case requesting a firmware from Pioneer, checking that all these models have this issue. There are no guarentees that this firmware will ever be released, so it’s really in my hands, if I decide to keep the PC and wait for this to be solved, or if I return it to the store claiming defect (I have until the end of the day to do this).
I ask anyone who bought one of these models, or that has this Pioneer BD-ROM BDC-TD01 drive, that make a simple test with a CD-R. You can use Nero Info Tool for instance (available freely on their page) and check if the reported top speed is 4x. If this happens, then there might be a problem with CD-R burning capabilities (specs speed claims 16x), please report the issue to VAIO Link.

I guess the decision on whether to return your vaio or wait for a firmware update rests with you..

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

VaioPMNS — Fri, 18 Dec 2009 09:45:18 GMT

I decided to keep the PC, i hope there will be a solution for this in short term, this is faulty firmware and I’m assuming Sony/Pioneer can easily correct it, but I will not let go of this matter.
Just a side note, also tested 8x DVD+R recording and noticed it took a bit longer than what is expected out of 8x, but burned ok.

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

Thalamus. — Fri, 18 Dec 2009 11:26:20 GMT

Could you let us know if you hear anything further from Sony support regarding the firmware update please..

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

VaioPMNS — Fri, 18 Dec 2009 12:27:59 GMT

Could you let us know if you hear anything further from Sony support regarding the firmware update please..

Sure i will, and i ask you to do the same please, if you happen to find out something on this subject...

Thanks a lot

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

kaepten-koma — Fri, 18 Dec 2009 16:16:50 GMT

I am having the exact same problem with my FW-55x. I got the FW about a week ago and am looking desperately for a solution to this problem. I haven't contacted Vaio yet, but I will do so next week. The firmware updated that is provided on the sony website doesn't work with my laptop either.

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

Thalamus. — Fri, 18 Dec 2009 17:13:32 GMT

I haven't contacted Vaio yet, but I will do so next week.

Hi kaepten-koma,

welcome to Club VAIO..

I think VaioPMNS would appreciate you reporting this to Sony Support.

I've made this thread a sticky so hopefully more VGN-FW51 owners will reply.

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

VaioPMNS — Sat, 19 Dec 2009 00:57:25 GMT

I am having the exact same problem with my FW-55x. I got the FW about a week ago and am looking desperately for a solution to this problem. I haven't contacted Vaio yet, but I will do so next week. The firmware updated that is provided on the sony website doesn't work with my laptop either.

Welcome kaepten-koma, i guess i'm not alone in this after all.
Thalamus is right, please report the issue to VAIO Link as soon as you can, they will use our feedback to open a case with Sony Belgium, and apparently they are the ones to anaylise these issues and request a firmware from Pioneer. I called them today again to ask about news, and they told me they had opened a case report. The more of us complain, the better. (i also wrote them)
Your drive is exactly this Pioneer one ? Besides the CD-R issue, How long does your PC take to burn a DVD+R ? I compared my DVD+R 8x to an Asus PC 8x, and it took a few minutes more burning...

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

VaioPMNS — Sun, 20 Dec 2009 00:07:53 GMT

Thalamus, i can confirm another issue reported in a topic by user Chrisk10, this drive also doesn't recognize DVD-R media at all!!!

This is terrible...do you think they're already aware of this drive's problems ?

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

kaepten-koma — Sun, 20 Dec 2009 11:36:59 GMT

I have got the BDC-TD01. I have tried different software including Nero 8 and 9 but CD-Rs won't burn faster than 4x. DVD-R works fine though (8x), it took about 12 Minutes to burn a DVD-R. Not very fast, but acceptable. I don't have any blank DVD+R disk to test the speeed, but I don't think it will make much of a difference compared to DVD-Rs.
The CD-R Speed is still terribly slow! Almost 20 minutes for an audio cd is definetely too slow. I used the contact form on the vaio website to make a case. I will let you know when I get a reply from Sony.

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

Thalamus. — Sun, 20 Dec 2009 13:43:19 GMT

do you think they're already aware of this drive's problems ?

Yes I believe Sony support Belgium are aware, however I'm not sure at the moment how long it will take to release a firmware update or even if one will be released at all..

If I hear anything I'll try to let you know..

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

VaioPMNS — Mon, 21 Dec 2009 14:39:42 GMT

Ok Thalamus, thanks a lot for the support.

I find it inexcusable if they don’t provide an update for this, it seems to be correctable. My warranty has just started but I will not let go until this is cleared. If these issues can’t be corrected, then I’m asking for a drive replacement.

Hi kaepten-koma, are you sure it was DVD-R and not +R? Because mine doesn’t even recognize DVD-R media, only DVD+R. I didn’t try burning, only reading (it was a TDK) and nada!
I agree and can live with the DVD+R speed not being the best…but support for CD and DVD-R media is basic stuff for today’s standards…and we’re talking about expensive machines…

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

yoshitweaky — Mon, 21 Dec 2009 22:54:24 GMT

Hi I have tonight noticed the same issues with my fw51jf. Cant get it to burn above 4x to cd-r and dvd+ rw only at 2.4.

Thats a bit pants as my old acer had no trouble burning way in excess of these speeds and was a cheap laptop.

I have contacted Sony about this and asked for a response. The updated firmware appears to be for a different drive (as stated when you try to run the update)

This isn't really on for a laptop from Sony, it's embarrassing

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

yoshitweaky — Mon, 21 Dec 2009 22:57:30 GMT

this is in relation to the PIONEER BD-ROM BDC-TD01 drive

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

Thalamus. — Tue, 22 Dec 2009 16:00:11 GMT

this is in relation to the PIONEER BD-ROM BDC-TD01 drive

Hi yoshitweaky,

welcome to Club VAIO..

Yes it is in regard to the PIONEER BD-ROM BDC-TD01 drive, thanks to VaioPMNS and other users who have raised this issue with vaio support, Sony support Belgium are mow aware of the issue and VGN-FW51JF/H are waiting on news of a solution..

Re: VGN-FW51JF/H - Combo Blu-ray drive doesn't burn CD-R media above 4x

VaioPMNS — Wed, 23 Dec 2009 09:05:29 GMT

Thanks to you too, that’s great news, it’s very good that they’re aware and let’s hope a solution comes soon.
Welcome yoshitweaky! The great frustration comes to the fact that our previous inferior laptops, burned things much better than this machine’s drive. We’re paying one hell of a price to have a blu-ray player… I’m still baffled as to how this goes into production without proper testing being done… today I had to burn two cd’s in a nick of time, and I simply could not use this Sony PC …luckily i had an Asus laptop nearby and it burned both in approximately 4 mins...it’s sad.
I also sent a mail to Pioneer Europe last week, but had no feedback. ..
I’m taking the opportunity to thank everybody, and wish you happy holidays! J