topic Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista in PCs & Accessories

Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

jclama — Sat, 18 Aug 2007 12:00:48 GMT

Hello
Hi to all users & administrators in the forum.
I have the equipment described in the title, with vista home premium, and the problem comes and goes.

The problem is that the remote controller sends the signal, and the PC receives it, as I see the little red light flash when I push any button, BUT there is no response from the PC.
I can't find out really what makes it happens, but I'm pretty sure it's after the PC goes to "sleep" mode, and it returns to normal state that the problem comes.
Yes, I know rebooting brings it to life, but it should not be the normal procedure.

Thanks to all for your time
Regards.

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

jclama — Mon, 20 Aug 2007 11:05:11 GMT

Well, bad news, now it doesn't work even with a reboot. T
The system says there is a USB device not recognized by the system
I tend to think the IR receiver is emulated or some, can someone give any ideas on how to reinstall the driver??

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

Blencogo — Mon, 20 Aug 2007 12:35:20 GMT

Not sure what to suggest. Is the Remote installed correctly in Device Manager?

http://www.eventghost.org/wiki/MCE_Remote_FAQ

Have you tried changing the Remote's Power Management properties to allow the device to wake the Vaio from sleep?

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

rupertthebear — Fri, 30 Nov 2007 17:57:29 GMT

I see that a lot of us seem to be having this poroblem. I purchased my PC earlier this week and have not been able to get the remote control to work. The PC seems to respond to the remote commands - the red light in the front oof the PC flashes but no action is forthcoming. I have tried all the usual but to no avail. I would appreciate any help and advice available...

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

tonybeard — Fri, 30 Nov 2007 22:31:59 GMT

Welcome to the club rupert
Guys ran into this one early days and Blencogo is right on the money. Follow his instruction and go into the device manager and go exactly to where his brilliant link is highlighted however simply disable and then reenable the driver and it will work. Its a glitch with vista I would say service pack 3 addresses this and will give us 10% better performance on laptops...hooray

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

rupertthebear — Sat, 01 Dec 2007 11:10:40 GMT

Tony,
Many thanks for the info.
After reading the article it woud seem that the driver for the existing IR Remote has not been loaded or has dissapered from the Device manager/Universal Bus Controllers list.
I do not have an entry "eHome Infrared Remote Control". Under System devices I have a "Consumer IR Device"(is this related?
I do not seem to be able to find any updates/downloads on the Mssite relating to Infrared Remote Control (under MS Vista).
I cannot find anything referencing Infrred in the Control panel. i.e no Infrared Icon.

As per the following on the Vaio support site.
An infrared connection cannot be made or keeps getting disconnected.
Solution:
If you are experiencing the above issue, please do the following:
Click Start, point to Settings and click Control Panel.
Double-click the Infrared icon.
Under Status check whether or not the device is detected.*
Enter the BIOS to check whether infrared is enabled there. To do so, please follow the steps below:

It would seem that I cannot procedd any further until I have obtained and loaded this software.
Grateful for any further help/pointers that you can provide.
Many thanks...

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

mufcpaul — Tue, 04 Dec 2007 17:58:43 GMT

I had the same problem, I re-installed vista and all the drivers and it works ok now

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

tobyfrench — Fri, 07 Dec 2007 11:53:04 GMT

I have the same problem - driving me crazy! The remote occasionally works but is not listed in Device Manager.

Do I really have to reinstall Vista? Is there not some driver I can download that will fix it? I tried the driver package on this site but I can't find anything to help me.

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

tuca1976 — Mon, 17 Dec 2007 12:34:28 GMT

Hi Guys,
I bought last saturday a VGX-TP1E desktop.
I'm experiencing exact same problem , the remote controller (RM-MCME20E)not working. I can see the little red light on the front of PC flashing when i press any button but no response. Called the Sony Support they suggested to do a Full Restore via recovery discs. Will do it tonight.
Any development on your side ? Would really appreciate any help.

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

LittleMan — Mon, 17 Dec 2007 13:40:52 GMT

Hi all,

I also bought a VGX-TP1E recently and have had exactly the same problems with the remote, one resolution I found was to physically remove the power from the PC over night and in the morning it all works again - No nead to rebuild the PC each time. As I understand it Sony are aware of the problem and developing a patch watch the updates page.

Thanks

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

tuca1976 — Wed, 19 Dec 2007 13:32:56 GMT

Hi all,

I also bought a VGX-TP1E recently and have had exactly the same problems with the remote, one resolution I found was to physically remove the power from the PC over night and in the morning it all works again - No nead to rebuild the PC each time. As I understand it Sony are aware of the problem and developing a patch watch the updates page.

Thanks

Same for me , unplug the PC from power and Remote works except for Volume.
Once every 3 times i start the PC remote won't work. Very annoying !!
Apparently support guys i talked to are not aware of any patch being created or in creation.

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

b1098s — Sat, 22 Mar 2008 17:27:20 GMT

Same problem here on a brand new Vaio AR41S. If Sony is not doing anything on this it´s for SURE my LAST Sony. For this kind of money on a laptop I expect nothing but results.

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

s786999k — Sun, 30 Mar 2008 00:24:43 GMT

I'm having the same problem on my LA3, my remote model is RM-MCE20E
My one starts working if I shut down the pc then power it back on however a restart wont solve it.

I spoke to Sony Support their first responce was "You will have to recovery" I said to be honest i'd rather not, Im sure there is something else you can suggest. So they told me to do a system restore which I did about 4 times but each time it wasn't successful. They told me someone would call me back after 2 days. After a week or so no one called back, but as this problem kept happening frequently I decided to take the plunge and recovery. But guess what the problem still occurs so recovering the PC didnt solve my issue and I doubt it will solve yours too.

Ive noticed my wireless connection goes at the same time do any of you guys notice that problem? See http://club.vaio.sony.co.uk/clubvaio/gb/en/forum/viewthread?thread=53311

I hope they get this sorted, wanted the LA3 since it came out and now I have it, its given me one problem after another

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

brettw11 — Sun, 18 May 2008 11:50:49 GMT

i brought my vgx yesterday and have the same problem. the guy in the shop seems to be under the impresstion that there is a fix out for this but i cannot find it anywhere can any of you help me

Re: Remote control problem: VAIO VGC LA2 - RM-MCE20E windows Vista

s786999k — Mon, 19 May 2008 23:48:33 GMT

I asked the guys at sony and they werent aware of it been an issue, mine will be picked up soon to get it fixed but it seems that its a issue on the majority of new sony models...

Id much prefer sony making a fix for it than having to send my pc to them.