topic GRX - Second memory slot. in PCs & Accessories

GRX - Second memory slot.

William — Sat, 22 Nov 2003 21:03:10 GMT

Just noticed at Vaio village that another unfortunate soul has a problem with their GRX memory slots.

William

GRX - Second memory slot.

kee-lo_ — Sat, 22 Nov 2003 21:03:50 GMT

Ah poor them.
Which model?

GRX - Second memory slot.

William — Sat, 22 Nov 2003 21:06:33 GMT

GRX-316G

http://pub173.ezboard.com/funofficialsonyfrm8.showMessage?topicID=3003.topic

William

GRX - Second memory slot.

robpaxton — Sat, 22 Nov 2003 21:09:55 GMT

Heaven knows how many people have had the same problem and don't frequent these forums. Also a lot of people probably have the problem and don't even know it

GRX - Second memory slot.

kee-lo_ — Sat, 22 Nov 2003 21:10:09 GMT

Ah I see
Wonder how many MP's have had this issue?

GRX - Second memory slot.

lbarclay — Sun, 23 Nov 2003 13:34:11 GMT

Hi, just wondered if anyone had had any similar problems with the GRV516G.

Ive owned it for 9 months and was very happy up until this week - when it started freezing and reporting only having 256MB installed instead of the 512MB !

Spec is: 512MB (sometimes!!), WIndows XP pro, wireless LAN PCMCIA(when needed), USB mouse.

Symptoms:
Intermittently freezes - no concistency over when (time or currently running software)
Intermittently reports 256MB in the PC rather than 512MB (both in BIOS and XP)
User gets angry

My initial thoughts were MM problems so I decided to remove the additional MM and see if it would run OK with the original 256MB - ironically when I was writing this post the first time I discovered that the machine also 'acts up' when running the original 256MB only - I am not happy! I am currently trying it running with only the additional 256MB MM (obviously in the first slot)- luckily my PC is still in warranty. However I cant do without it for weeks, not really even days as I use it for work 10 hours a day.

What can I expect from Sony Support?

GRX - Second memory slot.

robpaxton — Sun, 23 Nov 2003 13:40:02 GMT

You can expect them to replace the motherboard. I got my GRX back in less than a week.
Your problem may however be faulty memory, I haven't heard of the slot problem with the GRV series

GRX - Second memory slot.

lbarclay — Sun, 23 Nov 2003 13:51:01 GMT

less than a week - thats much quicker than I expected!
Gold star to Sony on that one!

dont think its a memory problem - have no tried:

both MM on their own, both together (in both slots) and problem still occurss - since my last post I am now also getting problems powering on the machine - needing to hold the power button down and restart! waiting for a complete death of the PC soon

Have a delivery of a website in a weeks time - cr*p timing!

Thanks for the reply

GRX - Second memory slot.

robpaxton — Sun, 23 Nov 2003 14:08:39 GMT

I hope you get it returned as quickly as me. Make sure you do a full backup before you return it - they invariably restore the hard drive to it's original state.

GRX - Second memory slot.

borgi — Sun, 23 Nov 2003 18:56:42 GMT

Hi!
I'm the unlucky soul with the broken slot.

Unfortunately, I just have one year warranty and it seems that my Notebook takes the same way as almost every other sony hardware I own: It breaks just after the warranty expired...

GRX - Second memory slot.

William — Sun, 23 Nov 2003 19:45:44 GMT

I do sympathise and you are certainly not alone but that doesn't help you very much.

If it is just over a year old contact Sony and hope for a sympathetic ear. You certainly have nothing to lose.

I wish you well, if its any consolation my sony video recorder died completely at 13 months (power supply board).

Good luck

William

GRX - Second memory slot.

kee-lo_ — Sun, 23 Nov 2003 19:52:46 GMT

Remember what Rob said about Trading Standards? Maybe you can claim in a court?

GRX - Second memory slot.

robpaxton — Sun, 23 Nov 2003 19:56:01 GMT

That only applies in the UK

GRX - Second memory slot.

kee-lo_ — Sun, 23 Nov 2003 19:57:42 GMT

Yep, not sure where Borgi is from, but William could claim if he wanted.

GRX - Second memory slot.

borgi — Sun, 23 Nov 2003 20:10:08 GMT

Well, I am from Germany. What did Rob say about Trading Standards? I bought my notebook in april 2001, so I do not have hope for the goodwill of sony in my case.
Too bad that the two year warranty came up in 1/2002.

But thx anyway

GRX - Second memory slot.

kee-lo_ — Sun, 23 Nov 2003 20:18:28 GMT

Don't know if they have similar, but here we have standards that companies have to adhere to.

GRX - Second memory slot.

robpaxton — Sun, 23 Nov 2003 20:19:14 GMT

The whole post is at http://www.club-vaio.sony-europe.com/forum/viewtopic.php?t=3692&start=0&postdays=0&postorder=asc&highlight=

GRX - Second memory slot.

kee-lo_ — Sun, 23 Nov 2003 20:35:22 GMT

The Limitation Act 1980 was a good idea...

GRX - Second memory slot.

borgi — Sun, 23 Nov 2003 20:49:59 GMT

Ahh thx alot. I just remembered that I bought the vaio in april 2002. Starting from 2002 the warranty was expanded by law to 2 years. I think I'll contact my local dealer (biggest electronic reseller in Europe) soon. Wish me luck

GRX - Second memory slot.

kee-lo_ — Sun, 23 Nov 2003 21:51:08 GMT

Yeah good luck, hope you get a repair or a new replacement.