topic Re: Key fallen from a U.S. bought VAIO in PCs & Accessories https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1826#M100360 <HTML><HEAD></HEAD><BODY><P>Has she got an Internaional Warranty?<BR />If yes then I think Vaio Link can sort somthing out.<BR /></P></BODY></HTML> Wed, 25 Jan 2006 16:39:29 GMT Vas 2006-01-25T16:39:29Z Key fallen from a U.S. bought VAIO https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1824#M100358 <HTML><HEAD></HEAD><BODY><P>Dear everyone,<BR /><BR />A friend of mine bought her VAIO from U.S. A key got fallen from the keyboard. Therefore:<BR /><BR />1, Can she ring the VAIO-LINK UK to ask for repair? Free? (Machine still in warranty, don't know what kind of warranty.)<BR /><BR />2, Is that true VAIO-LINK will only send over 5 keys to let us DIY?<BR /><BR />3, If 2 is true, and we can't DIY it, what should we do?<BR /><BR />Thanks a lot!<BR /></P></BODY></HTML> Wed, 25 Jan 2006 14:43:42 GMT https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1824#M100358 xied75 2006-01-25T14:43:42Z Re: Key fallen from a U.S. bought VAIO https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1825#M100359 <HTML><HEAD></HEAD><BODY><P>Hi,<BR />I have international insurance. but when i contacted vaio insurance, they told customer has to take care of delivery charges. They would deliver only to UK address any part etc. Also if customer want to send laptop for repair, its customer responsibility to send it to UK.<BR />So I suggest get you it clear from your insurance provider or from where you purchased.<BR />Hope this info would help you in your case.<BR /><BR />Thanks.<BR /></P></BODY></HTML> Wed, 25 Jan 2006 15:58:59 GMT https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1825#M100359 dhanwade12 2006-01-25T15:58:59Z Re: Key fallen from a U.S. bought VAIO https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1826#M100360 <HTML><HEAD></HEAD><BODY><P>Has she got an Internaional Warranty?<BR />If yes then I think Vaio Link can sort somthing out.<BR /></P></BODY></HTML> Wed, 25 Jan 2006 16:39:29 GMT https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1826#M100360 Vas 2006-01-25T16:39:29Z Re: Key fallen from a U.S. bought VAIO https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1827#M100361 <HTML><HEAD></HEAD><BODY><P>As it is a US model the warranty will only be valid in the USA or Canada – Sony Europe will not want to know. If your friend has separate accidental damage insurance then this may cover the repair, but you still need to obtain the part which may prove difficult.<BR /><BR />If all else fails then you could order a replacement keyboard from <A href="http://store.nexttronics.com/new-sony-parts.html" target="_blank">here.</A><BR /></P></BODY></HTML> Wed, 25 Jan 2006 16:41:07 GMT https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1827#M100361 rich912 2006-01-25T16:41:07Z Re: Key fallen from a U.S. bought VAIO https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1828#M100362 <HTML><HEAD></HEAD><BODY><P>Hi,<BR /><BR />My friend and her laptop both now lives in the UK. I have no idea what kind of warranty she has. <BR /><BR />Will standard warranty cover the free-fix? I know HP does, laptop bought from Beijing can be fixed here in UK.<BR /><BR />Is warranty the same thing as Insurance?<BR /><BR />Thanks again!<BR /></P></BODY></HTML> Wed, 25 Jan 2006 17:26:33 GMT https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1828#M100362 xied75 2006-01-25T17:26:33Z Re: Key fallen from a U.S. bought VAIO https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1829#M100363 <HTML><HEAD></HEAD><BODY><P>Maybe Sony US will send the keys?<BR /></P></BODY></HTML> Wed, 25 Jan 2006 20:39:08 GMT https://community.sony.ba/t5/pcs-accessories/key-fallen-from-a-u-s-bought-vaio/m-p/1829#M100363 kee-lo_ 2006-01-25T20:39:08Z