topic Betreff: HDR-CX450 and playmemories in Camcorders

HDR-CX450 and playmemories

bighammerfan1966 — Fri, 20 Oct 2017 10:44:50 GMT

I cant seem to connect my camera to my phone. It just keeps disconnecting and wont send videos to the phone. Any ideas ?

Betreff: HDR-CX450 and playmemories

IamNic — Fri, 20 Oct 2017 22:31:54 GMT

Hi there,

does the app give you any pop-up message on why the camera disconnects?

- Nic

Betreff: HDR-CX450 and playmemories

bighammerfan1966 — Sat, 21 Oct 2017 07:06:09 GMT

No nothing but it happens with my ipad and iphone

Betreff: HDR-CX450 and playmemories

IamNic — Sat, 21 Oct 2017 14:11:45 GMT

Did this issue arise recently, or has it been the case since you own the camcorder?

The only cause I can think of would be, that your iOS devices see, that the cameras hotspot does not offer internet-connection and immediately disconnect from the camera to get back to your home WiFi which offers internet connection.

Betreff: HDR-CX450 and playmemories

bighammerfan1966 — Mon, 23 Oct 2017 07:57:08 GMT

I have only just bought the camcorder so its happened from the start

Betreff: HDR-CX450 and playmemories

bighammerfan1966 — Mon, 23 Oct 2017 09:43:49 GMT

Hi. I have now managed to send files to my phone and iPad. The only problem is each time I do it i have to go through all the 'scan QR' stage and go to settings and select camera etc. Can it not be set up to connect automatically ? Also I have to install profile but it always says profile not signed . Where would I sign and would that help ? It seems very long winded

Betreff: HDR-CX450 and playmemories

IamNic — Mon, 23 Oct 2017 19:10:12 GMT

The QR-Code should just need to be scanned once as initial handshake, after that the App should connect to the camera automatically.

I made the following video for the Sony Action Cams, yet the process should be similar for your camcorder:

bighammerfan1966 schrieb:

Also I have to install profile but it always says profile not signed .

What do you mean by that?

Would you mind uploading a screenshot of your phones screen with the message the app gives you?

You can upload images directly to a reply on the forums here by clicking the "image" icon in the upper bar of the "compose message"-window.

- Nic

Betreff: HDR-CX450 and playmemories

bighammerfan1966 — Tue, 24 Oct 2017 07:43:22 GMT

Betreff: HDR-CX450 and playmemories

bighammerfan1966 — Tue, 24 Oct 2017 07:45:18 GMT

Meant to say, as soon as I turn my wifi off on my phone and it disconnects from the camera, it disappears from my list of wifi devices and thats when I have to scan the QR code etc.

Betreff: HDR-CX450 and playmemories

bighammerfan1966 — Tue, 24 Oct 2017 08:19:02 GMT

I think I have sorted it. I will let you know later

Alan

Betreff: HDR-CX450 and playmemories

IamNic — Tue, 24 Oct 2017 14:02:43 GMT

Hi Alan,

the screenshot seems to show an iOS prompt.

Though since I am an Android user, I don't have any experience about what it means or what the purpose of installing a profile for the camera would be.

bighammerfan1966 schrieb:

Meant to say, as soon as I turn my wifi off on my phone and it disconnects from the camera, it disappears from my list of wifi devices and thats when I have to scan the QR code etc.

Yeah, that it expected. If your phones WiFi is off, all the devices disappear.

The reason it works when you scan the QR-Code is, that PlayMemories Mobile switches your WiFi back on.

What I meant earlier was, that you should switcht your WiFi on the router off in order to test, if your phone automatically disconnects the camera, when there is no other WiFi network around except for the camera.

Sorry if I confused you in any way.

- Nic

Betreff: HDR-CX450 and playmemories

bighammerfan1966 — Tue, 24 Oct 2017 16:39:39 GMT

I think its just me being a wally ! Im sure i've sorted it but thanks for all your help guys.

Alan