topic Questions for play memories home/online in Cyber-shot compact cameras

Questions for play memories home/online

thanos_t — Fri, 01 Oct 2021 07:49:06 GMT

Hello

I recently bought sony hx60 and I have some troubles fixing settings for play memories online and home.

Specifically I cant find any settings at all to automate the process for uploading in the free? resolution to p.m.online.

Manuals from sony talking for "all sync" settings in p.m.home ,or to set up my account in p.m.online.

But not such settings exist,so before I abandon the idea of free cloud based storage through p.m.online and search for alternatives I will make one last effort through sony community.

I have made the necessary accounts and registrations,I downloaded the latest version of play memories home,my computer is 64bit/Windows10 and all these from Greece ( maybe it is not supported here ? )

What have I done wrong?

Thank you for your time.

Re: Questions for play memories home/online

Strampke — Sat, 09 Oct 2021 21:37:30 GMT

When you connect your HX60 with USB or have set up WiFi properly, it should sync from the camera to the computer.

When you log in it should sync from the computer to the cloud.

If you cannot get it running I can try to 'replay' your efforts.

Re: Questions for play memories home/online

HannahEd01 — Wed, 13 Oct 2021 14:45:07 GMT

|Hey thanos_t, I'm not sure about Greece, try Starmpke's suggestion then contact Sony directly I say.

Re: Questions for play memories home/online

Strampke — Sun, 21 Nov 2021 20:38:42 GMT

Well?

Succeeded?

Re: Questions for play memories home/online

thanos_t — Tue, 23 Nov 2021 05:51:22 GMT

hello

no 😞

online instructions are outdated or inaccurate , or my country ( gr ) is not supported.

disappointed the very least..

Re: Questions for play memories home/online

Strampke — Tue, 23 Nov 2021 09:46:34 GMT

What about a new attempt.

- Remove PlayMemoriesHome from your computer and do a factory reset on your camera.

- Restart your computer and install PlayMemoriesHome

- Create a new user and login as such.

- Setup Access Point setting on your camera so that it connects to your local network.

- Connect your camera with USB, see that it is recognised by your computer and PlayMemoriesHome

- Setup WiFi connection from within PlayMemoriesHome with your camera

- You will get a question about allowing the connection, so allow

- Disconnect USB

- On your camera in the menu go for Send to Computer and there you go! (= there you should go!)

BTW

Can you upload pictures to your smartphone using Imaging Edge Mobile?

Re: Questions for play memories home/online

thanos_t — Fri, 26 Nov 2021 09:41:27 GMT

Hello

I tried again all the steps and succeeded until the last step but the problem still remains.

No "all sync" option .. nowhere .. not in p m home or p m online.

I am pretty sure that the problem is my country (Greece), the service probably is not available here.

As for the second question I think something similar is happening , I can share images through facebook , twitter etc ,but nothing with sony .

It is my mistake that I didn't double checked before buying.Now I will need to look for another cloud service as a secondary back up.

Thank you very much for your time, please forgive my bad English ,sadly I understand much better than I can write.

Re: Questions for play memories home/online

Strampke — Fri, 26 Nov 2021 10:10:16 GMT

@thanos_t

Just to verify.

I understand that you can:

- upload photos from camera to computer using USB.

- upload photos from camera to computer using the WiFi connection.

- and from PlayMemoriesHome you cannot sync to PlayMemoriesOnline?

(being logged in inside PlayMemoriesHome to PlayMemoriesOnline)

The last is what fails?

Re: Questions for play memories home/online

thanos_t — Fri, 26 Nov 2021 10:24:32 GMT

Exactly

I don't even have a "play memories online" tab menu inside play memories home.

http://support.d-imaging.sony.co.jp/support/app/playmemorieshome/en/help/win/upload.html

These are the directions of sony , but none of them are available for me.

Re: Questions for play memories home/online

Strampke — Fri, 26 Nov 2021 10:28:10 GMT

Did you click the 'Sign in' in the upper right corner of the screen?

Re: Questions for play memories home/online

thanos_t — Fri, 26 Nov 2021 10:50:44 GMT

I don't have a sign in option

(I have tried several times to upload a print screen photo but for some reason I can't)