topic Re: sony camera summer cashback scam in Alpha & NEX interchangeable lens cameras

sony camera summer cashback scam

dafe84 — Fri, 01 Jun 2018 11:34:10 GMT

i am having problems with the sonycash back, i have entered the right details and photo of my serial number, involve and i keep getting an error sign saying invalid postcode or postcode should not be more than 7 characters. my postcode is only 6 characters.

i feel sony is just making it difficult for people to claim or is this a scam ?

Re: sony camera summer cashback scam

jumpsuit — Fri, 01 Jun 2018 11:38:21 GMT

Hi @dafe84 and welcome to the Community.

It really isn't a scam

Some members have had a few glitches in the process now and again

but have usually managed to get it sorted out.

Give Sony Support a ring on +44 (0) 2073652810

and they can advise further.

Try not to worry

Re: sony camera summer cashback scam

dafe84 — Fri, 01 Jun 2018 12:35:06 GMT

i have called sony on that number 3 times today, cant be bothered again, now i believe the customers service is poor. fix the error

@jumpsuit wrote:
Hi @dafe84 and welcome to the Community.

It really isn't a scam
Some members have had a few glitches in the process now and again
but have usually managed to get it sorted out.

Give Sony Support a ring on +44 (0) 2073652810
and they can advise further.

Try not to worry

Re: sony camera summer cashback scam

IamNic — Fri, 01 Jun 2018 13:15:43 GMT

Hi @dafe84,

I forwarded your case to the support, if I need additional info (e.g. case number) I will get back to you.

- Nic

Re: sony camera summer cashback scam

IamNic — Wed, 06 Jun 2018 22:28:27 GMT

Hello @dafe84,

did the support assign any case ID to your previous contact attempts?

- Nic

Re: sony camera summer cashback scam

dafe84 — Wed, 06 Jun 2018 22:42:51 GMT

No response I have called over 10 times no luck it’s all scam I guess

Re: sony camera summer cashback scam

IamNic — Wed, 06 Jun 2018 22:51:09 GMT

Hello @dafe84,

it is no scam, so please bear with me, since I am trying to help you.

On which device+browser did you try to claim the cashback?

The support told me to recommend you to try it on a Windows PC and use a browser of your choice.

- Nic

Re: sony camera summer cashback scam

dafe84 — Wed, 06 Jun 2018 22:52:27 GMT

I used a windows Mac and also chrome and safari

Re: sony camera summer cashback scam

IamNic — Wed, 06 Jun 2018 22:56:57 GMT

Hi @dafe84,

I will tell support that this didn't work and get back to you as soon as possible.

Would you mind sending me the data you are trying to enter into the form via private message, so the support can check, if there is an unknown error, which is related to your data-set?

It still could be an error with the cashback-claim-form on the website.

- Nic

Re: sony camera summer cashback scam

dafe84 — Wed, 06 Jun 2018 22:57:35 GMT

I hope so

Re: sony camera summer cashback scam

dafe84 — Wed, 06 Jun 2018 23:01:16 GMT

How Do I send a private message

Re: sony camera summer cashback scam

IamNic — Wed, 06 Jun 2018 23:09:30 GMT

Hello @dafe84,

go to my profile by clicking my name/image or use this direct link: https://community.sony.de/t5/user/viewprofilepage/user-id/459901

There is an option to send me a message on the site.

- Nic

Re: sony camera summer cashback scam

jumpsuit — Thu, 07 Jun 2018 10:13:45 GMT

Hi @dafe84 again

Just to say I can't fix the error as I don't work for Sony, not do any of the Experts etc.

Hope you get it sorted soon

Re: sony camera summer cashback scam

pmattock — Tue, 12 Jun 2018 21:03:19 GMT

it not iv used it sevral times over a few years and about to agine with me new toys iv just bought my slef

Re: sony camera summer cashback scam

jeke00 — Sat, 21 Jul 2018 19:02:35 GMT

I agree, it really is a scam. I had my request refused with the message "Please note that you can only apply after 30 days from the date of purchase. It appears that the date of purchase is the 21st of May while the claim was submitted on the 19th of June." But, the date of purchase was 18 June and the date of the claim was 18 July and these dates are 30 days apart.

Re: sony camera summer cashback scam

Stuash — Fri, 10 Aug 2018 15:01:03 GMT

I am having the same problem - Sony PULL YOU FINGER OUT!
I ordered a 85mm lens with the promise of £50 cashback - so waited 30 days and sent all the info over I had and claim was rejected.

Sony asked for a receipt and as I had paid through paypal I sent them that. A few days later I received another rejection as they now want a VAT invoice, which I don't have as it was all bought online. So I have rang John Lewis and asked if they could send me a VAT invoice, which they are doing.

The lady I spoke to said I wasn't the first person to ring up with regards to this Sony 'promotion' and they are getting it in the neck from customers even though it's not their problem.

My next stop will be Martin Lewis or BBC's Watchdog as there seems to be a hell of a lot of people very upset by Sony's 'make it difficult and they may go away' attitude.

Re: sony camera summer cashback scam

batee5 — Mon, 13 Aug 2018 13:58:52 GMT

Hi Stuash,

Welcome to our community!

I've come across a lot of similar cases and to be honest, most of the time it's not always Sony's fault why there's a delay with cashback claims. Different claims may be rejected for different reasons but the most common is that customers aren't providing correct documents especially the VAT invoice. According to Sony, for the document to be considered as a valid proof of purchase or a VAT invoice, it needs to have the following information:

- Retailer name.

- Date of purchase.

- Your details.

- Product details.

- Amount paid ( including VAT ).

- VAT number/ Invoice number.

Some retailers may not provide a VAT invoice unless customers ask for it, that’s why they could be receiving lots of requests from customers that have been asked by Sony to do so. Which I can’t see as Sony’s fault.

Once you provide Sony with a valid VAT invoice I’m sure things will go smoothly. Let us know if you faced issues with your cashback claim.

Regards,

Batee5

Re: sony camera summer cashback scam

WelshAitch — Mon, 13 Aug 2018 18:34:01 GMT

Its to early for me to definitivly declare this a scam but I can confirm that I have just spent the last two days filling in the forms for my cashback again and again. When I finally reached the end and pressed the button marked "Claim" it took me back to the first screen. No confirmation that I had been sucessful or that there was anything else to do.

I found the website to be very un user-friendly and difficult to work my way through.

My confidence in Sony has been severely dented and I wait with baited breath to see if I get the cashback. Come on Sony, pull your finger out.

Re: sony camera summer cashback scam

PSN_mseja — Tue, 09 Jul 2024 15:41:54 GMT

So far I have had all 3 items rejected.

1) Cannot read invoice, so took photo and sent that all 22MB

Then shrunk it and sent that as well

2) Could not read camera details, rephone camera and resent, very readable.

3) Wrong lens the GII and GMII lenses are not included, but saved getting an old design rather than a newer better one.

4) Could not read the valid lens details.

Sent a photo I took in macro with the 70-200 G II

Pretty sure all excuses covered.

Re: sony camera summer cashback scam

PSN_mseja — Wed, 10 Jul 2024 19:09:03 GMT

Well they accepted the 22MB invoice photo, but rejected the camera for not showing hand, and not very clear.

Lens rejected for no hand, but how the f*** are we supposed to hold a lens close enough to read the number and have in hand?

And I do need a new TV Sony?

And a new AV receiver.

I am getting wary of dealing with them.