topic Re: Play memories app purchase - internal error in Alpha & NEX interchangeable lens cameras

Play memories app purchase - internal error

ammanati — Wed, 08 Jun 2016 15:17:21 GMT

Hi guys,

I wanted to download the Time-Lapse app from sony play memories last night. I am using fully updated sony a6000.

The account has been registered and all went well until the confirmation of the purchase when I received "internal error has occured" message. First via wifi then I repeated the process using the cable (both on Mac and Windows; couldnt confirm the connection on Mac though) but still am getting the same message.

Have anyone got similar problem? I've seen issues with the cable connection around but for other people the wifi usually works.

Internal error suggest something wrong with the camera then. Doesn't it?

Appreciate your help. Wanted to install the app before Sunday morning when I am off to Italy for holiday.

Thanks

Edit: I can see now that the latest firmware is 3.1 while the app is 3.3. Should those correspond or are they simply just versions of separate items, i.e. app is being updated quicker than camera.

Re: Play memories app purchase - internal error

Thalamus. — Fri, 10 Jun 2016 12:12:45 GMT

Hi ammanati,

welcome to the Sony User Community Forum..

Are you able to install one of the free apps to see if you receive the same error??

Re: Play memories app purchase - internal error

bensmithett — Sun, 12 Jun 2016 17:09:40 GMT

I'm getting exactly the same error trying to install exactly the same app. Problem is on your end, Sony.

Re: Play memories app purchase - internal error

Thalamus. — Sun, 12 Jun 2016 19:27:23 GMT

Hi bensmithett,

welcome to the Sony User Community Forum..

It might very well be an issue with the app.. Could you confirm that you are able to install one of the free apps with out receiving the same error please??

Once you or @ammanati provide feedback it will help identify where the problem lies & I will be able to inform one of my contacts within Sony with information so that they can hopefully reach the team who are able to fix the issue..

Re: Play memories app purchase - internal error

Roller25 — Tue, 14 Jun 2016 03:41:42 GMT

Same issue here! Any updates with this? I want to purchase an app.

Re: Play memories app purchase - internal error

bensmithett — Tue, 14 Jun 2016 07:06:38 GMT

Hey Thalamus, yep, I can install free apps fine.

Cheers

Re: Play memories app purchase - internal error

Thalamus. — Tue, 14 Jun 2016 07:57:28 GMT

Thanks for the feedback, I have forwarded this on to me of my contacts in a hope that this can get fixed for you, as soon as I receive any news I'll update this thread..

Re: Play memories app purchase - internal error

chien77479 — Fri, 17 Jun 2016 04:49:58 GMT

I have the same issue , however, there is no problem to download the free apps.

Re: Play memories app purchase - internal error

Thalamus. — Fri, 17 Jun 2016 08:55:49 GMT

Hi Chien77479,

welcome to the Sony User Community Forum..

I chased my Sony contact again last night but as yet I have not received any feedback or expected date for a fix..

Re: Play memories app purchase - internal error

schneckc — Thu, 23 Jun 2016 04:36:53 GMT

Same problem trying to download onto Sony RX100 Mark IV. Free apps load no problem. Internal error every time I try to download the TimeLapse app. On my Sony Transaction account history, it lists "missed transaction" 4 times.

Re: Play memories app purchase - internal error

Thalamus. — Thu, 23 Jun 2016 08:03:15 GMT

Hi all,

I can confirm that Sony have been made aware of the problem but as yet no feedback has been received on when this will be fixed..

As soon as I receive any info I will update this thread..

Re: Play memories app purchase - internal error

kiemiboy — Thu, 23 Jun 2016 08:53:32 GMT

Same problem here. Bought a sony a6000 and get the same error when want to purchase an app. The free apps are not a problem to download.

Re: Play memories app purchase - internal error

Thalamus. — Thu, 23 Jun 2016 17:17:13 GMT

Hi kiemiboy,

welcome to the Sony User Community Forum..

As you can see you are not alone in having problems installing the Time lapse app.. Sony have been made aware but we are still waiting feedback on when the problem will be fixed..

Re: Play memories app purchase - internal error

ammanati — Mon, 27 Jun 2016 11:04:37 GMT

Yes, I can confirm there was no problem installing the free app. I got the remote shooting one some time ago.

Re: Play memories app purchase - internal error

ammanati — Mon, 27 Jun 2016 11:08:06 GMT

Update:

I have been contacted by Sony while on holiday. They asked me all sorts of question so I clearly described how exactly I was trying to install the app, what system I use, with or without cable etc.

When I came back hom week later I decided to give it another try. While my Mac still cant see Sony a7ii via cable I did that on wifi. Surprise! It did work, the app installed succesfuly. They must have changed something on their end as I haven't done anything differently this time.

I also was able to install it via wifi on the Sony a6000.

Haven't tried installing via cable on Windows PC though.

Hope you too had some luck with it

Re: Play memories app purchase - internal error

Thalamus. — Mon, 27 Jun 2016 12:58:56 GMT

Thanks for the feedback ammanati..

Could others with the installation problems please let me know if they can install the Time lapse app now please??

Re: Play memories app purchase - internal error

clive-james — Mon, 27 Jun 2016 16:25:57 GMT

Hey, I tried to download the timelapse app yesterday and today by cable, just now by wifi and the internal error still pops up.

Re: Play memories app purchase - internal error

Thalamus. — Mon, 27 Jun 2016 17:37:01 GMT

Hi Clive-james,

welcome to the Sony User Community Forum..

Thanks I guess the app has still not be fixed, I'll see if I can get any information or update from Sony..

Re: Play memories app purchase - internal error

krzysztof.kaczmarski — Tue, 28 Jun 2016 13:29:24 GMT

Hi,

I am trying to buy and install one of the Play Memories Apps via WiFi and Calble I always get the same error "Internal error" just after accepting the purchase. Free application installation went smoothly.

Please correct this problem as soon as possible.

It looks like we cannot install any paid application.

Regards,

Re: Play memories app purchase - internal error

krzysztof.kaczmarski — Tue, 28 Jun 2016 15:03:26 GMT

I tried also to buy this app by loading some funds to my account and I discovered that this is impossible.

I added two credit cards and I get "wrong credit card data" with both of them. This must be complex payment issue. Sony, will you solve it?