topic Re: HDR-AS15 Action Cam charge problem in Action Cam

HDR-AS15 Action Cam charge problem

pablolhoas — Wed, 26 Dec 2012 14:30:27 GMT

we just bought an action cam and we have a problem charging the battery.

Connecting the device to the computer it recognizes it (usb appears on the camera screen) bi-ut it doesn't charge ...

no light, no sign on the screen, nothing.

The battery seems ok we charge it with an external charger ...

thank you in advance for your help

Re: HDR-AS15 Action Cam charge problem

blaireau_photo — Thu, 27 Dec 2012 09:03:59 GMT

Hello pablolhoas - Welcome to the Sony Forums

Thinking back to similar problems that I have encountered in the past, it is most likely here that your USB sockets are not outputting enough power to charge your device. If the power output is too low, it will provide a data connection but it will not charge the camera. If you try plugging it in to various USB sockets that you have available on a computer or a laptop, you may find one that is sufficient but if not, you may have to rely on charging from the mains. This is a common issue nowadays on devices that require a large amount of power in order to charge.

Thanks,

Simon

Re: HDR-AS15 Action Cam charge problem

andeeeee — Thu, 03 Jan 2013 14:23:38 GMT

so, how do you know when its charging?

Re: HDR-AS15 Action Cam charge problem

blaireau_photo — Fri, 04 Jan 2013 06:07:45 GMT

Hello andeeeee

When the battery is charging externally, there should be a light that comes on that indicates that the battery is charging up. This will normally turn green when charging is complete.

Thanks,

Simon

HDR-AS15 Action Cam charge problem

lintongalloway — Wed, 06 Feb 2013 09:18:12 GMT

Hi Andeee/Simon

Same problem with my hdr-as15.

It stubbornly refuses to charge in any of the PC USB ports that I've tried - 2 laptops, 3 desktops and a PCI USB controller. The camera seems to be automatically detecting the presence of a USB port and then stops charging. Find it hard to believe that none of the PCs that I've tried meet the requirements of the USB specification.

Sony, when are you going to produce a firmware update for this issue? Seems like a fairly significant functional defect to me..

Cheers,

Linton

Message was edited by: lintongalloway

Re: HDR-AS15 Action Cam charge problem

Watashiwateshdes — Wed, 06 Feb 2013 09:38:55 GMT

What I found is to make it charge on a PC is the following.

If you were using it as a USB device, unplug it and switch it off. Wait 10 seconds then plug it back in. I found it charges 100% of the time. The orange LED will light up and charge as normal.

I suspect when its powering down, it takes a few extra moments for it to cease the USB connection.

Re: HDR-AS15 Action Cam charge problem

lintongalloway — Wed, 06 Feb 2013 10:34:59 GMT

Thanks Watashiwateshdes

I've just tried your suggestion a few times, waiting 10 or more seconds after switchnig it off before plugging it back in, and it still fails to charge... I may just need to buy an external battery or USB charger for it.

Cheers,

Linton

Re: HDR-AS15 Action Cam charge problem

Watashiwateshdes — Wed, 06 Feb 2013 11:04:03 GMT

Thanks for the update. I tried this just now, maybe worth trying.

Unplug the cam from the usb, switch off then remove the battery. Put it back in and without turning it on, plug it back in. See if the led lights up.

That has also worked for me in allowing it to charge. Its a simple unit so other than making sure the USB power option has been turned on, I cant think of what else to try (other than resorting to an external charger).

Regards

Re: HDR-AS15 Action Cam charge problem

lintongalloway — Wed, 06 Feb 2013 12:30:20 GMT

Thanks, removing/inserting the battery appears to work.

Do you think that sony will release a firmware update that will allow it to charge and connect to a PC via USB at the same time? I suspect that this behaviour may possibly be characteristic of the hardware architecture of the camera and so may not be fixable.

Many thanks

Re: HDR-AS15 Action Cam charge problem

Watashiwateshdes — Wed, 06 Feb 2013 13:13:40 GMT

Its entirely possible that a firmware update could fix this im not too sure if it is hardware related as you mentioned. I know the USB speeds on this product is quite fast so it may support data+charging at the same time but I think its best to keep an eye open on the support site for firmware updates. Its a new product still in its infancy so possible that new features come out over time.

Im tempted to buy an external charger and a few more batteries since I have been having a lot of fun with it so far.

Re: HDR-AS15 Action Cam charge problem

cmosse — Mon, 11 Feb 2013 16:18:00 GMT

It is most important that the camera is turned OFF before it is connected to the PC to be charged.

Re: HDR-AS15 Action Cam charge problem

lintongalloway — Fri, 15 Feb 2013 09:34:11 GMT

Thanks for the suggestion cmosse, Watshiwatesdes and I discussed this earlier in the thread .

I physically had to take the battery out before it would charge from my PC - which I can live with.

Re: HDR-AS15 Action Cam charge problem

movinth — Mon, 15 Apr 2013 19:09:37 GMT

I have same problem with my New HDR as 15 it cant charge . I have truede on 1 laptop one Pc and also with a 230 v chager. Sony please help ? I Can also not see the manual

Ps. What does it mean that you Can turn USB power on and of ?

Morten

Re: HDR-AS15 Action Cam charge problem

cmosse — Fri, 03 May 2013 15:51:46 GMT

the HDR-AS10/15 can be power supplied by an external source via USB (not charging but for actual using)

Re: HDR-AS15 Action Cam charge problem

lintongalloway — Fri, 17 May 2013 11:51:21 GMT

cmosse ,

the specifications on the Sony website says it can be charged by USB. http://store.sony.com/p/Action-Cam,-Compact,-Rugged,-HD-video,-action-camcorder,-Go-Pro,-Skateboarding,-Cycling,-Hiking,-Wi-Fi,-AS15/en/p/HDRAS15/B#specifications
people generallly look at the specification before buying the product
it is reasonable for the product to function according to the documentation and according to trading standards, a product must be as described http://www.tradingstandards.gov.uk/cgi-bin/shropshire/con1item.cgi?file=*adv0043-1011.txt
it doesn't charge, even when powered off first. Therefore, it is not as described.

Rather than just guessing, if you work for Sony, please let us know this issue is going to be fixed .

Thank you

Re: HDR-AS15 Action Cam charge problem

ED_USER — Wed, 17 Jul 2013 15:56:14 GMT

Hello,

I want to work only charging when the USB plug connects to any device (pc or usb charging adapter). It can be possible to do that?

Re: HDR-AS15 Action Cam charge problem

EaZyMeat — Mon, 12 Aug 2013 20:23:55 GMT

I found that simply removing the microSD solved the issue. My camera seemed to go into opening the card no matter what I did. Take it ouit and it will charge correctly/.

Re: HDR-AS15 Action Cam charge problem

melovesushi — Mon, 19 Aug 2013 19:16:20 GMT

i think you have to select a setting in the set up to allow it to charge via usb and swith camera of then connect the usb to pc for charging at which point a red/orange led lights up on the camera next to where the micro usb connection is.....

BTW anyone know where i can get the battery cradle or tray to use NP-BG1 Battery?

Re: HDR-AS15 Action Cam charge problem

Horiz2376 — Wed, 15 Jan 2014 21:34:02 GMT

I bought this item 4 days ago and it subbornly refuses to charge the battery. I'm extremely dissapointed in the product its not at all what I expect from Sony. So its going back under the 14 day money back garuntee and I'm going to buy a GoPro.

Alan.

Re: HDR-AS15 Action Cam charge problem

AlexM62 — Sat, 08 Feb 2014 19:22:19 GMT

HI there, found out that charging works with external power, like a smartphone recharger.

Switch off your device, connect usb from recharger and a red small led at bottum side (where usb connection is placed wil burn. When you remove battery, the red light will not burn. If the charger delivers enough power your unit will switch on and will work. (no led will burn) Great for outdoor long timeframe shooting. When on computer it looks if it will connect only to a usb connection, not charging...