topic Re: Headphones WH-1000XM4 Pause and power off function in Portable Audio

Headphones WH-1000XM4 Pause and power off function

ian-davies — Thu, 30 Jan 2025 20:15:24 GMT

My headphones do not pause when I remove them. Nor do they power off after 15 minutes.

I've got software 2.7.1 and I've reverted to factory settings twice, and re-installed the Sound Connect App. No joy.

I've selected the options under "System" in the App. I'm hoping they can be repaired, but has anybody experienced this problem.

Re: Headphones WH-1000XM4 Pause and power off function

TheGOAT — Mon, 03 Feb 2025 17:35:40 GMT

@ian-davies Have you tried setting the wearing detection automatic power off function from the App?

Re: Headphones WH-1000XM4 Pause and power off function

ian-davies — Tue, 04 Feb 2025 09:03:10 GMT

I've tried that and also reset the headphones to factory settings (twice) and re-installed the App. I don't believe the proximity sensor is working and Sony have now accepted the headphones for repair. Unfortunately, tey're no longer under warranty.

Re: Headphones WH-1000XM4 Pause and power off function

TheGOAT — Sat, 08 Feb 2025 17:32:29 GMT

@ian-davies Well, it's late better than never. You can share with us the outcome of the repair to know the reason of the issue.