topic WF-1000XM4 review reply form Sony with a dead email link in Portable Audio

WF-1000XM4 review reply form Sony with a dead email link

talabags — Wed, 16 Oct 2024 12:17:24 GMT

Customer Service, is that what you call it !

"Response from Customer Support

13/10/2024

Hey, Thank you for your feedback. We're sorry to hear that you're facing a battery deterioration issue with your WF-1000XM4, this is not the norm as we strive to deliver the best quality possible. If after charging the headset fully, the battery level goes below 80% after 30 minutes of use, you will need to contact us to be able to tackle this matter further for you. If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW Maryam @Sony support UK"

Re: WF-1000XM4 review reply form Sony with a dead email link

Anonymous — Sat, 26 Oct 2024 16:16:38 GMT

@talabags Did you try to give them a call? Or contact them directly in anyway?

Re: WF-1000XM4 review reply form Sony with a dead email link

talabags — Tue, 29 Oct 2024 11:02:15 GMT

No when I received them they where more than a year old, so I'm going to have a go at replacing the batteries. I updated to firmware 2.1.0 to see if that helped but it didn't.

Re: WF-1000XM4 review reply form Sony with a dead email link

TheGOAT — Wed, 30 Oct 2024 14:15:28 GMT

@talabags Do you mean you bought them second hand after one year? if the headset is within 2 years you shall contact them: sony support