WH-H910N Disconnection Issues (Windows 11) - Read Aloud

Hemmys — Sat, 12 Aug 2023 12:34:44 GMT

My Bluetooth Sony headphones disconnect from my Windows 11 laptop.

It doesn't do it when I'm listening to music, streaming content, gaming or if I am on voice chat in such applications as Discord. It only seems to do it when I am listening to Read Aloud on Edge / Microsoft Word or if it has been idle for sometime (although this isn't half as annoying as it doing it mid-content). It will drop off randomly for 20-30 seconds before I hear the "Bluetooth Connected" again.

There is no event within my Windows 11 event log, other than the Bluetooth headphones requesting to be authenticated (again) when they reconnect (automatically).

I have tried factory resets, firmware upgrade, windows updates, audio settings for headphones in windows... nothing seems to stop it disconnecting randomly.

(N.B - This doesn't happen at all on my Android phone, just my laptop).

This is getting very frustrating as I will be in the middle of my work and it disconnects for 20-30 seconds a time, which it could be connected fine for hours before.

Any help would be gratefully accepted.

topic WH-H910N Disconnection Issues (Windows 11) - Read Aloud in Portable Audio

WH-H910N Disconnection Issues (Windows 11) - Read Aloud