topic WH-1000XM5, caller hears own voice in Portable Audio

WH-1000XM5, caller hears own voice

wojciechkrs — Tue, 06 Dec 2022 08:12:49 GMT

Hi, I'm very satisified in call quality when I walk in a windy day and caller doesn't hear any wind, but there is some bug in software I think. When I talk and remove the headphones from ears for a moment and put it on again, caller starts to hear his own voice. I often have to hang up and call again. Already 3 callers told me that.

Re: WH-1000XM5, caller hears own voice

Piscie — Fri, 09 Dec 2022 16:40:04 GMT

Hey @wojciechkrs, for me it sounds like a software bug so make sure that you headphones are running on the latest software version. If you're still facing the same issue with different devices, try resetting and initializing the headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html & https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html

Hopefully that will work!

Re: WH-1000XM5, caller hears own voice

wojciechkrs — Mon, 12 Dec 2022 14:55:00 GMT

I have newest software. I already reset Heaphones. Now bug appears only for few seconds. There is no need to redial ,but I believe this bug, will be fixed in next updates.

Re: WH-1000XM5, caller hears own voice

Anonymous — Tue, 13 Dec 2022 15:27:03 GMT

Hey guys, I think you might be talking about side tone, and I don't think it can be really reduced, unless you can find it in the supported app.