topic UV Movies in General chat

UV Movies

Airy1960 — Thu, 21 Jun 2018 10:45:00 GMT

I have a digital UV copy of Jumanji in my sonypictures account but it won't play on my Sony android TV KD55-XE9305. Web browser is Opera but it's 2 years out of date. Does this have anything to do with why it won't play. Error message {"severity":2,"category":4,"code":9009,"data":[],"handled":false}

Re: UV Movies

Sean_Mc — Fri, 22 Jun 2018 09:40:54 GMT

Hi there,

Welcome to the Sony Community.

Can you make sure your Firmware is up to date? You can find more details on this here.

Best wishes,

Sean Mc

Re: UV Movies

Airy1960 — Tue, 03 Jul 2018 11:12:49 GMT

Apologies for the delay but Iv'e been away. The firmware is up to date, I have been in touch with the Sony Pictures Store who tell me that the browser on my TV (Opera) is not compatible with playing UV Digital films. I'm a bit confused as to how Sony's browser of choice is not compatible. I am waiting to hear more.