topic Re: HT-S40R in General chat

HT-S40R

nanaeugene — Sun, 25 Aug 2024 19:16:00 GMT

I have recently bought Sony HT-S40R sound bar. Though the audio I works alright, the panel doesn’t light up so I am unable to see my inputs or anything. It looks like it’s a production problem and I have tried to contact Sony without success. I hope someone can help me out.

Re: HT-S40R

daveyh64 — Mon, 26 Aug 2024 10:29:52 GMT

If you think there is a manufacturing problem with the soundbar then the first thing you should do is contact the seller of the item and arrange a replacement or a refund.

Have you inadvertently switched off the display using the remote control, see page 34 of the online manual.

https://www.sony.co.uk/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s40r/manuals

Although having said that if you have selected OFF using the Dimmer button on the remote

any subsequent presses on the remote should cause the Display to show for about 10 seconds.

Re: HT-S40R

nanaeugene — Mon, 26 Aug 2024 17:12:07 GMT

I have not switched the panel off. Even if I have done so, I should be able to switch it back on and I have tried using the dimmer as well as resetting it using the instructions given, which should take it back to factory settings but then it still wouldn’t come on.

Re: HT-S40R

daveyh64 — Mon, 26 Aug 2024 17:47:31 GMT

Okay, have you contacted the place you bought this from, and if so what did they say.

Re: HT-S40R

nanaeugene — Mon, 26 Aug 2024 20:27:49 GMT

I have not contacted them yet. I bought it like 10 months ago and I don’t know if it’s Sony I have to contact or the retailer.

Re: HT-S40R

daveyh64 — Mon, 26 Aug 2024 20:52:18 GMT

Always go to the place you bought it from.

Have you been in this situation ever since you bought it and if so why have you left it so long.

As it is 10 months old it is still under warranty and you should be making arrangements with the reseller to get this repaired.

Re: HT-S40R

nanaeugene — Mon, 26 Aug 2024 23:48:22 GMT

It only started like a week ago and thanks very much for the info. I will contact the retailer and see what they say.