topic Re: Imaging Edge Desktop and Ventura - Unable to Connect in General chat

Imaging Edge Desktop and Ventura - Unable to Connect

thomasp666 — Sat, 29 Oct 2022 10:39:22 GMT

Has anyone else tried Imaging Edge Desktop and Ventura? I upgraded to the latest Mac OS, and everything is working perfectly except for this software. Just wondered if anyone else has had the same issue ie: The Camera won't connect.

I am certain it's Ventura causing the issue, but no harm in validating that with the community.

thanks for any help here.

Re: Imaging Edge Desktop and Ventura - Unable to Connect

stypoq — Sun, 30 Oct 2022 15:27:38 GMT

same problem. reply annoying.

Re: Imaging Edge Desktop and Ventura - Unable to Connect

stypoq — Sun, 30 Oct 2022 15:29:11 GMT

*really annoying.

Re: Imaging Edge Desktop and Ventura - Unable to Connect

graysd — Mon, 31 Oct 2022 10:39:57 GMT

Same here

Re: Imaging Edge Desktop and Ventura - Unable to Connect

breakwaterdigital — Mon, 31 Oct 2022 19:43:43 GMT

I just google searched this. SAME problem. So annoying for my studio tethered shooting I'm doing today.

Re: Imaging Edge Desktop and Ventura - Unable to Connect

Anonymous — Wed, 02 Nov 2022 15:57:38 GMT

It seems that everyone with that OS facing the same issue, which means that either Sony will released a compatibility update for the app, or Apple will do it. But I know it doesn't matter really, we just need the solve XD

Re: Imaging Edge Desktop and Ventura - Unable to Connect

jamesc — Fri, 04 Nov 2022 17:20:44 GMT

Wasted a whole day trying to connect or being infuriated. Thought I was going insane!

Re: Imaging Edge Desktop and Ventura - Unable to Connect

ColseCreative — Sat, 05 Nov 2022 11:43:13 GMT

Just to register that I have had the same issue too. Sony/Apple please follow this up!

Re: Imaging Edge Desktop and Ventura - Unable to Connect

mdsmith71 — Wed, 09 Nov 2022 11:05:45 GMT

I have the same issue.

FIX THIS SONY!

Re: Imaging Edge Desktop and Ventura - Unable to Connect

oliviaiacovou — Wed, 09 Nov 2022 11:29:07 GMT

same here, using a vm through utm for now

Re: Imaging Edge Desktop and Ventura - Unable to Connect

Anonymous — Wed, 09 Nov 2022 16:48:24 GMT

Based on everyone's comments I guess there's no update yet to make it compatible with Ventura, shame.

Re: Imaging Edge Desktop and Ventura - Unable to Connect

ColseCreative — Tue, 29 Nov 2022 14:52:52 GMT

Hi can you explain your work around please? Thanks

Re: Imaging Edge Desktop and Ventura - Unable to Connect

ColseCreative — Wed, 07 Dec 2022 18:52:31 GMT

Can you please explain your solution please!

Re: Imaging Edge Desktop and Ventura - Unable to Connect

PaulMerki — Mon, 12 Dec 2022 16:30:05 GMT

Hallo
The annoying thing is, da CaptureOne perfectly works with Ventura. I had a shooting and had to use the trail version of CaptureOne. Let's hope, the next Mac OS Update will fix this. But Sony is not very good in Software. I also don't understand, why Lightroom cannot make tethered connections with the Sony cams.

Re: Imaging Edge Desktop and Ventura - Unable to Connect

KingstonJW — Tue, 13 Dec 2022 22:13:58 GMT

Sony's support escalation team in Florida sent me a video today demonstrating a connection of an ILCE-9 with Imaging Edge on an M1 Mac OS 13.0.1... yet I am still unable to do this with my own A9. The only obvious difference is that I have an M1 Max. Sony support suggested there might be a security setting in Ventura blocking the connection and to call Apple.

Re: Imaging Edge Desktop and Ventura - Unable to Connect

ColseCreative — Thu, 15 Dec 2022 07:52:55 GMT

I maybe have found a solution, so be interested to see if it works for people!

https://www.youtube.com/shorts/vxUN2nprWPo

Re: Imaging Edge Desktop and Ventura - Unable to Connect

amar-b — Sat, 17 Dec 2022 01:24:09 GMT

Same issue here

Re: Imaging Edge Desktop and Ventura - Unable to Connect

graysd — Mon, 16 Jan 2023 14:53:17 GMT

I have another potential workaround that's working for me where none of the others above were:

Before attempting to connect to the camera (from Imaging Edge Desktop, Zoom, Teams etc), force stop the ptpcamerad process. In my case, this system daemon appeared to be using the camera and preventing other apps connecting. The steps to do this are:

Start Activity Monitor, either via typing it into Spotlight, or going to Applications / Utilities
From the CPU tab, type ptpcamerad into the search box
Now have the app you want use with the camera ready to connect. For example, in the case of Imaging Edge Desktop Remove, have the USB devices list visible
From Activity Monitor, hit the (X) button and choose Force Stop
Now quickly switch to the camera app and connect to the camera

With luck, the app can now connect. And, on my machine, so long as the camera remains on, apps can reconnect to it without needing to do the same trick every time. The OS appears to restart the ptpcamerad process within a second or two. I'm not sure what impact killing this process might have on other apps so do this at your own risk!

Re: Imaging Edge Desktop and Ventura - Unable to Connect

tripodtripod — Wed, 01 Feb 2023 09:41:54 GMT

This solved it for me! Thank you so much... now to that Zoom meeting

Re: Imaging Edge Desktop and Ventura - Unable to Connect

drnickg — Thu, 09 Mar 2023 21:44:16 GMT

I just had the same problem and after some testing I think I found a workaround.

First I installed https://github.com/dognotdog/ptpwebcam which is able to access the camera without any problems. (It should already make it available for some apps, but because some codesigning issues it doesnt work for some apps without modifying the app itself.)

Then I killed the ptpcamera process as described in a post before and suddenly my camera started to work through Imaging Edge.

I hope that this helps some, its a shame that this is not fixed by now.