topic Re: 1 IV and its extremely unpleasant issues for its wanna-be! in 1 Series

1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Tue, 05 Jul 2022 13:41:52 GMT

Dearest community,

We are a bunch of people testing Sony devices. Sometimes we stay in the shadows letting Sony screwing up by itself, sometime we shout about things that SHOULD NEVER ever exist for such a premium trademark. More, we are helping clients to solve their issues and to make indeed like.no.other smartphone trademark experiences.

So lately we reached a Xperia 1 IV (XQ-CT54 - check the exif!) and we tested partially with these conclusions that would be amazing if you can send them in a way to Sony engineers to be improved...

1. Very bad/odd/old pixel processing in many situations (shots took in Basic mode in the link below). It really needs a basic computational mode for basic shooting: https://www.dropbox.com/sh/kt7aay4jgyboohr/AABk6GIC-pCklmhvBv-U7lVQa?dl=0

2. The building quality it seems very bad as long as sand particles are creeping between the margins and the glass screen... Have a look:

3. And not the last nor least: GETTING HOT!!! Dearest, did you know that every phone that has waterproof/water-resistant protection and under too much heat from inside or outside the isolators are getting weaker and weaker and bye bye whatever protection certificate it has? We are working in partnership with a service center and we were told that if the phone is in too much sun heat or cpu heat worse: both, event after few hours it was never under any waterproof/rezistance certificate. So why are these devices so expensive?! Software, hardware?!

In the name of Sony and still curious or die hard fan users send these to be fixed immediately!

With great sadness for users and Sony to implement its ideas in real facts.

Thank you!

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

Janne303 — Tue, 05 Jul 2022 15:20:40 GMT

*following* they seem not respons in here 😞

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Wed, 13 Jul 2022 07:25:21 GMT

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Hello Alexandru,

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Topic: 1 IV and its extremely unpleasant issues for its wanna-be!
Date: Tue Jul 05 15:41:52 CEST 2022

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Someone asked in email if the problems were solved: NO!

If you care, you TEST IT/CHECK IT (the devices) or buy XPERIA, not using Galaxies nor 13 Pro's and talk/ask meaningless questions/telling stories about how it's functioning if you already sent the issues to the engineers... Right, isn't it?!

PS: Seems now that redirecting from email to here for seeing the reply, it's buggy/inactive.

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

Anonymous — Fri, 15 Jul 2022 16:35:12 GMT

I believe it's still being looked into, hopefully there's a fix soon as it's such a shame for a device with that kind of features to die out due to software related issues with no fix.

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Fri, 15 Jul 2022 19:18:08 GMT

It seems that the designers are not using Xperia devices, not their testers nor their workers (support/care forums) or even some users do not care. And Xperia is just wanna-be of the first of, but in real life they don't overlook nor willing to have the best as their marketing now is showing. Testing and designing by hardware to software and vice-versa it's not ok on Sony and this is an old odd.

We care, and we hope for the best...

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

Corruptedminds — Fri, 15 Jul 2022 19:48:19 GMT

What testers? 🤣 I have read somewhere else that the heat issues have been addressed with an update. Maybe you can check if you have the lates which you may have already done it.

Saying that, the 8 Gen 1 runs very hot and Qualcomm & Sony are aware. I haven't read much more on other devices with the same chip but I assume they will face the same issues only that some may have managed better with heat dissipation with their design. The 8 Gen 1 should have been scrapped entirely by Qualcomm as 4nm is not really quite there for mobile devices yet unless you go thicker than an Xperia..

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Fri, 03 Feb 2023 19:24:22 GMT

Edited - insulting posts are against Community Guidelines and are not acceptable on this forum.

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

Corruptedminds — Tue, 19 Jul 2022 16:46:57 GMT

There's really no need to speak like that to the community here, I know well what's going on so why are you taking it on me? I suppose you didn't understand my sarcasm.

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Tue, 19 Jul 2022 17:35:14 GMT

It's too much sarcasm in the situation, and it's no need for more gas on the fire. We have good intentions, but please don't...!

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Fri, 03 Feb 2023 10:02:22 GMT

Quote: "I am trying to be sympathetic with your issues, but i won't tolerate disrespectful comments like this. I have been helping people here since 2011. this thread will be reported and closed."

The message from the admin or who is it reached by one of our Xperia 1mk4 user... The "admin" is trying to be "sympathetic" with us, but we tell you, you could never be empathic (as you should!) if you don't care about users, but care to some of our people's words, mostly when they trashed 3000 dollars on 2 devices. One has screen CT72 (and other has CT54), and both lens issues!!

How would you be in the place of out team having these issues without showing and without being someone to flag these too, knowing its wanna-be?! Do you think being like that will help people understant that Sony screw it big time or what?!

Look, after not even an year how looks its ultra marketed crap screen made by who?! Who to repair when these devices come from China or Taiwan?! This is the XQ-CT72 model...

Also look how crap is the Zeiss lens... Worst crap as 5 years ago named G lens... Have a look at how deformed the lens show on the margins! And yes, this shot was not made by its crap Pro app, praise GCam and their modders!

Below a sample of Pro stock camera... Wanna be 1500+...

It's most praised TELEPHOTO at 1500+, Gcam shot auto...

And by Pro stock auto mode... It could't even focus!

So hardware and mostly software crap that Sony loves to put in actions and to fool people big time!

Thank you once again for being kind with with our team and deleting the real life proof!

Cheers!

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

jumpsuit — Fri, 03 Feb 2023 14:54:28 GMT

Hi @AlexandruRai

Just so you know, the person that wrote that quote is not official employed Admin or employed by Sony.

None of the Experts here are, and nor is anybody else.

We are all just volunteers that try and help people and also try and keep this forum polite and a friendly place to

help other Sony product owners / fans.

Have you contacted various Sony Head offices to voice your concerns?

Sony do not respond on this forum.

Sometimes some of the Experts may have a few extra powers available to them but you really need to get in touch with the company yourself to voice your concerns.

Thanks

Edit: I've just noticed that you have called someone an 'idiot'. Don't do that again.

(Also it doesn't really make sense to be insulting when you are seeking help. It may make people with contacts in Sony

not want to help you at all 😉)

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Fri, 03 Feb 2023 16:05:08 GMT

Dearest,

We are a bunch of guys, some more dynamic in attitude than others - that are using this profile.

Yes we know you are a helping hand community, but please, if someone does not know about these, let it be, don't push uselessly. We really do know what means Sony and Xperia and all its mobile devices till now.

We have flagged several times to Sony Support and nothing happened from July 2022. Unfortunately, seems that no one uses Xperia 1 mk4 nor testing like for other issues stated here for lower devices in the past. Please, someone helps too! Of course, for the software at least. We hope that the hardware will be ok, sadly no other option remaining.

Please avoid some words, do not take it personally or at least imagine the situation we are in, the facts are much unpleasant for us than some words!

Thank you for understanding!

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

jumpsuit — Fri, 03 Feb 2023 19:22:32 GMT

Hi @AlexandruRai

Maybe you didn't read the Community Guidelines which includes the following sections:

"In order to keep it a friendly and informative place to be, please adhere to these guidelines in all your Community interactions.

Be a nice person. Show courtesy and respect to everyone. Remember that community members come from a variety of backgrounds and experience, and it’s easy for the meaning behind posts to be misunderstood. Be patient and helpful, not critical and negative.....

If you break any of these guidelines, intentionally or by accident, moderators will either edit or remove your post. Repeat offenders may be temporarily or permanently banned."

You've been warned once, please don't insult anyone again, dearest.

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Sat, 04 Feb 2023 09:13:47 GMT

Dearest, please take account for what it really matters in this forum.

Our proof is more sensible than your words. Are we here like on Tinder to talk nice? Sure, respectfulness is essential, but we are here to express about serious troubles that some people have because of Sony's carelessness. An 'idiot' word can vanish much sooner and easier, than the fact to recover such amount of money, having flagged so many times, so many issues with zero results! Please be empathic to situations overall! We are many using this account, and for sure you wouldn't be at any help to have 10 accounts for the same person, issue or device. So if some of here really do not have not a single clue nor using the devices/issues we flag, you have two amazing options: to be supportive in sending these to Sony representatives, or, mind yourself.

In our team, we solved the issue with language for now and hope in the future too.

Thank you very much!

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Mon, 26 Jun 2023 11:13:45 GMT

Dearest admins, today, as you can see below, users having Xperia 1 IV dual Taiwan customization didn't receive the upgrades for more than a month. Please announce these to Sony. They are not answering and not getting the issues as before for any user. Thank you!

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

HannahEd01 — Tue, 27 Jun 2023 12:50:07 GMT

Hi AlexandruRai, this is a user based community, if you want to get in touch with Sony, please use the contact details:

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=mobile&tab=Tips

If you're not based in the UK, follow the link to your local support:

https://www.sony.co.uk/locale-selector

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Tue, 27 Jun 2023 14:07:16 GMT

Hi, I am helping some other users. They told me about this change, but still doesn't work. Sony does not answer anymore like in the past few months, when directly by e-mail they were sending issues to Sony. It's sad that none of here can forward the issues stated here by users...

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

HannahEd01 — Tue, 27 Jun 2023 15:24:30 GMT

Hey AlexandruRai, why don't you/them call directly or contact via the chat to get an instant response? I doubt that Sony doesn't reply to emails. But you can give direct ways of contact a try then. Where are you based, by the way?

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

AlexandruRai — Tue, 27 Jun 2023 15:38:40 GMT

We are not native English speakers. I can write ok. That is the main issue.

Re: 1 IV and its extremely unpleasant issues for its wanna-be!

HannahEd01 — Wed, 28 Jun 2023 15:33:44 GMT

Hey AlexandruRai, I think your English is great! The UK support has an email which is listed on the link above. Also, I'm pretty sure that your locale support has this channel of communication too.