https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881913#M8650 <P>Yes, you can check the Google password as a last option and can you also confirm your phone model to check if there's any work around.</P> Thu, 08 Sep 2022 16:49:29 GMT Anonymous 2022-09-08T16:49:29Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3880999#M8634 <P>Hi All, my old mate died suddenly recently and his wife would like to get into his phone for the photos they had. It’s a Sony Experia, I’m not sure which model. Any advice would be appreciated!</P><P>cheers</P><P>DW</P> Wed, 24 Aug 2022 19:13:54 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3880999#M8634 Daiwilliams 2022-08-24T19:13:54Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881202#M8637 <P>Sorry to hear that!</P><P>Unfortunately, knowing the screen lock password is a must and any other solution to get inside the phone will erase everything.</P> Mon, 29 Aug 2022 17:30:49 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881202#M8637 Anonymous 2022-08-29T17:30:49Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881237#M8639 <P>Thanks, Is there anyone at Sony who might be able to help?</P> Tue, 30 Aug 2022 09:55:14 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881237#M8639 Daiwilliams 2022-08-30T09:55:14Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881282#M8640 <P>No, I'm afraid Sony advises with the same thing.</P> Wed, 31 Aug 2022 10:44:24 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881282#M8640 Anonymous 2022-08-31T10:44:24Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881345#M8643 <P>Try the first 4 numbers of his or her birthday or other significant date to him like marriage date.&nbsp;</P> Wed, 31 Aug 2022 21:15:49 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881345#M8643 Tizer1 2022-08-31T21:15:49Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881423#M8645 <P>Does it have a removable micro SD card like Samsung phones?&nbsp; If you pop that in a card reader you will be able to get any photos off it.</P> Fri, 02 Sep 2022 10:28:09 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881423#M8645 Vasilis_Karras 2022-09-02T10:28:09Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881532#M8646 <P>Hi thanks for the replies.I'm not sure if this model xperia has an sd card.</P> Sat, 03 Sep 2022 11:32:02 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881532#M8646 dafyddapw 2022-09-03T11:32:02Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881639#M8647 <P>Hi <a href="https://community.sony.ba/t5/user/viewprofilepage/user-id/215691013">@dafyddapw</a>, which Xperia model have you got? I'm afraid a SD card reader is not guaranteed as well <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> You can actually restore the date if there was a backup created before, but it requires knowing the registered Gmail account and password to access the backup.</P> Mon, 05 Sep 2022 16:12:02 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881639#M8647 Piscie 2022-09-05T16:12:02Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881698#M8648 <P>Google is your friend.</P> <P>I'd bet when you explain the case and prove the facts that Google is willing to help.</P> <P>If the phone is set properly Google has the backup.</P> <P>The mail address and password of the Google account may be key.</P> <P>&nbsp;</P> Tue, 06 Sep 2022 15:43:54 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881698#M8648 Strampke 2022-09-06T15:43:54Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881913#M8650 <P>Yes, you can check the Google password as a last option and can you also confirm your phone model to check if there's any work around.</P> Thu, 08 Sep 2022 16:49:29 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3881913#M8650 Anonymous 2022-09-08T16:49:29Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3882132#M8652 <P>Sorry for the slow replies, I'm having terrible trouble signing into my Sony account.</P><P>Thanks for all the suggestions. the situation is compounded by my late pal's indifference to anything tech', so we don't know if he had a google account or any form of backup.&nbsp; All we have is a phone we can't get into and no one to ask about passwords or backups.&nbsp;</P><P>cheers,</P><P>David</P> Sat, 10 Sep 2022 10:19:58 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3882132#M8652 dafyddapw 2022-09-10T10:19:58Z https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3882683#M8654 <P>Hi dafyddapw, My codolences.&nbsp;</P><P>Try connecting it using the USB to a computer, you “might” be able to transfer the data to it.&nbsp;</P> Thu, 15 Sep 2022 15:22:02 GMT https://community.sony.ba/t5/1-series/death-of-my-mate-wife-can-t-get-into-phone/m-p/3882683#M8654 HannahEd01 2022-09-15T15:22:02Z