topic Re: Xperia 1 ii - Ambient Display Sticker in 1 Series

Xperia 1 ii - Ambient Display Sticker

monkey_matt — Sat, 24 Apr 2021 20:50:23 GMT

After many months of having a custom sticker on my ambient display, I decided that a change was needed. So I got the image I wanted, went to apply it, and....... Error. Could Not Load Media..... Hmmm, that's strange. Clicked on None, before trying again...... Error. Could Not Load Media........ Oh well, I thought, back to the one that was on the phone minutes earlier....... Error. Could Not Load Media.

I am now stuck with either no sticker or one of the phones' own images, none of which I like.

Any ideas? The image is stored on the phone's own memory (not the SD Card) and is only 22kB big, compared to my old image which was 353kB, so it cannot be a size thing.

Re: Xperia 1 ii - Ambient Display Sticker

Piscie — Wed, 28 Apr 2021 12:09:35 GMT

Hi monkey_matt, did you make sure stamina mode is off? (Battery - STAMINA Mode in settings).

Re: Xperia 1 ii - Ambient Display Sticker

monkey_matt — Thu, 29 Apr 2021 07:14:28 GMT

Yep stamina mode is off

Re: Xperia 1 ii - Ambient Display Sticker

Anonymous — Tue, 04 May 2021 09:58:19 GMT

Try to force restart the device and check again.

Also check in safe mode if the issue will be resolved or not.

Re: Xperia 1 ii - Ambient Display Sticker

monkey_matt — Tue, 04 May 2021 10:51:38 GMT

Unfortunately still not resolved after booting into Safe Mode.

Re: Xperia 1 ii - Ambient Display Sticker

danyelB35 — Wed, 05 May 2021 07:42:50 GMT

Hi,

Try to see what format is the picture you want to apply! Maybe this will help!

Re: Xperia 1 ii - Ambient Display Sticker

monkey_matt — Wed, 05 May 2021 12:20:51 GMT

The current format is JPG, cannot find anywhere if this is the right format or not. However, as the one that was removed about a minute or 2 before raising this topic is also a JPG and will not go back onto it I doubt that the image format is the problem!

However, to test, I have just tried using the same image, but as a PNG, but still get the same error

Re: Xperia 1 ii - Ambient Display Sticker

danyelB35 — Wed, 05 May 2021 21:19:01 GMT

It may be the size of your new sticker. Try to scale it down to fit the
little window where is going to be displayed

Re: Xperia 1 ii - Ambient Display Sticker

monkey_matt — Wed, 05 May 2021 21:25:52 GMT

Don't think its that either, have tried 2756x2067 (which was the original image), 1427x1380 and 316x302, none of which work

Re: Xperia 1 ii - Ambient Display Sticker

monkey_matt — Wed, 05 May 2021 21:34:09 GMT

Have now also contacted Sony themselves, see if they can think of anything

Re: Xperia 1 ii - Ambient Display Sticker

danyelB35 — Wed, 05 May 2021 21:37:01 GMT

Hmmmm, you are right! Just tried on my end, does not work. But I know there
is a way, I've done it before with many pictures. Will investigate and get
bact

Re: Xperia 1 ii - Ambient Display Sticker

monkey_matt — Wed, 05 May 2021 22:05:41 GMT

Aye, I had my old one on there with no problems! It was only when I came to change it that I started to have them, and now cannot even return to the image I had. So to me (although I don't like saying it) it looks like a bug has been introduced during an update at some point, but was asking the question on here first just in case it has appeared before and someone has managed to solve it.

Re: Xperia 1 ii - Ambient Display Sticker

Anonymous — Thu, 06 May 2021 15:57:34 GMT

Did Sony advise you with any solution for the issue when you contacted them ?

Re: Xperia 1 ii - Ambient Display Sticker

monkey_matt — Thu, 06 May 2021 19:44:56 GMT

They emailed me about an hour before your message but was busy at work so only just read it.

They advisied to try clearing the data and force stopping a couple of system apps (one of which doesn't exist in my app list called DisplayBooster...... possible reason for the bug??) then try a forced reboot and safe mode boot again, and finally to complete a full system repair using the Xperia Companion application on the PC.

Unfortunately, nothing has worked, and the DisplayBooster system app is still missing.

Have replied to their email, so awaiting another reply

Re: Xperia 1 ii - Ambient Display Sticker

danyelB35 — Thu, 06 May 2021 19:49:01 GMT

Not yet, we don't have a solution.

Re: Xperia 1 ii - Ambient Display Sticker

danyelB35 — Fri, 07 May 2021 12:26:01 GMT

A full reset may help but now I wonder,... do we need to do this after
every software update? :)))

Re: Xperia 1 ii - Ambient Display Sticker

monkey_matt — Fri, 07 May 2021 12:28:21 GMT

A full system repair didn't work for me, still have the same issue. Have informed Sony about it, and waiting to hear back from them now

Re: Xperia 1 ii - Ambient Display Sticker

monkey_matt — Sun, 16 May 2021 21:40:22 GMT

Quick update on this as it has still not been resolved.

I emailed Sony support for an update after I replied to their intial requests, they replied asking for more details about my phone, when it started happening and such, as well as saying that it had been escalated to their 2nd level of support, so we shall see if that goes anywhere!

I suspect I will not hear any more about it, and hoepfully will be resolved in an upcoming update

Re: Xperia 1 ii - Ambient Display Sticker

monkey_matt — Fri, 21 May 2021 22:59:06 GMT

Well Sony got back to me, and they believe the issue is with the native google photos app, and has been reported to Google. So we shall see if a future update to the app resolves the issue!

They suggested a work around which works for now, and that is to uninstall the updates to the Google Photo app (back up your photos just incase!) by going to its entry in the playstore and clicking uninstall (it wont actually uninstall the app, it will only take the updates off). The ambient sticker now works as intended so you can choose the picture you want, and then re-update the photo app to the latest version.

Re: Xperia 1 ii - Ambient Display Sticker

LinuxFan2021 — Fri, 27 Aug 2021 17:52:38 GMT

I've got the exactly same issue with Xperia 1 III, so it seems Google haven't repaired it yet. Unfortunately this workaround doesn't seem to work on my smartphone. Any ideas why?