topic Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas? in 1 Series

Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

andchalk — Tue, 29 Dec 2020 18:49:50 GMT

Evening all.

Have 2 Xperia 1 ii's .... one updated perfectly from 10 to 11. The other keeps restarting and constantly rebooting and will not upgrade to 11.

Any ideas what could be wrong and what to try?

Also tried update from Xperia Companion .... same result.

Both phones are 95% same build, same apps, even same physical screen layout.

Message on screen now says "software will be updated on the next restart" then has the option LATER or RESTART.

If I choose RESTART ...... the phone power cycles down, a vibration tone is felt, then the SONY logo comes up.

Then the 'powered by Android' logo. Then the XPERIA graphic changes colour for maybe 90 seconds.

Then the phone power cycles down and it repeats .... and repeats .... and continues to repeat.

If I hols power and Vol - down, it will eventually start up again properly. But if I check Android version, it still says 10.

Very odd ..... help and/or suggestions gratefully received

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

RottenFoxBreath — Tue, 29 Dec 2020 19:35:08 GMT

You don't mention what happens when you select "Later", If it were me, I would try that option then do a factory reset, then start the phone afresh, and install 11 when set up.

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

Strampke — Tue, 29 Dec 2020 22:49:41 GMT

You can find the procedure to follow over here.

Have you tried the lot and ended up with a Software repair in Xperia Companion that refuses, then charge your Xperia to >80% and switch it off.

Open Xperia Companion again, choose Software Repair.

On the next page tick 'My device cannot be detected or started, or is a SmartWatch 3'

Click Next and follow the instructions.

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

andchalk — Wed, 30 Dec 2020 11:40:16 GMT

Hi there, is a good point .... have to confess I did not try that option. Will do so later today.

Can I ask, if I do a reset as you mention, does I have to reinstall all the apps?

We moved from an Xperia Z5 to this model only a few weeks back and it has always been backed up fully. It would be perfect if the Google Back up backs up all the apps etc.

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

andchalk — Wed, 30 Dec 2020 11:43:05 GMT

Thanks for the link .... will read through and step through that this evening.

Yes I did try the software upgrade from Companion but not the the repair.

Does the repair essentially reset the phone? And if I do this I think all data and apps are lost, is that correct?

We are 100% backed up to a Google 1 Drive but would of course prefer not to install all the apps again.

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

RottenFoxBreath — Wed, 30 Dec 2020 13:15:37 GMT

Your backup should be fine to restore if you backed up all selections recently.

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

Strampke — Thu, 31 Dec 2020 01:54:45 GMT

Most apps are restored from the backup.

Some like WhatsApp, signal, telegram have to be reinstalled by yourself.

You have to make a separate backup from your conversations.

All apps which require sign-in have to be signed in on first entry.

Good luck repairing!

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

andchalk — Thu, 31 Dec 2020 10:41:26 GMT

yes think for the sake of 20 minutes I'll double check the back up setting.

Certainly when we did the move from Z5 to 1 II I was surprised how much it did port over .... very nearly all of it.

Will report back after gone through the procedure

Thanks

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

andchalk — Thu, 31 Dec 2020 10:43:11 GMT

That's reassuring stuff and worth to know. Only the Whatsapp is applicable to the wife's phone so even less to concern over.

Not yet started on the refresh but will will report back once have done that and tried the Android 11 update.

Thanks again for the support

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

Lord_viridis — Mon, 04 Jan 2021 09:04:09 GMT

Could also be a corruption on the update file.

If you look in settings, apps, then select show system apps from the menu. You can search for the update service and clear data and cache allowing the download to start again.

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

andchalk — Mon, 04 Jan 2021 12:24:15 GMT

Have to confess I've been putting off doing the reset and so to get this was good.

Unfortunately I did just try it and alas no go .... but thanks for the suggestion and was very much worth a try.

I reset the cache and the data and re-ran the update. I did not power cycle the phone. Wander if should have done that?

Seems odd that a new, clean and very vanilla phone build (no clever stuff) and near identical to another purchased and set up at the same time should prove so difficult.

I think tonight I need bite the bullet and do the reset and update. Scary.

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

Strampke — Mon, 04 Jan 2021 21:17:34 GMT

Then maybe do it tomorrow at daylight?

Less scary.

Re: Have 2 Xperia 1 II's - one upgraded to Android 11 fine, other keeps restarting - Any ideas?

andchalk — Mon, 04 Jan 2021 22:18:01 GMT

🙂 ..... unfortunately the wife is a front line worker and does need the phone otherwise would have been good idea. Made me laugh.

Well I followed the procedure you kindly sent and ...... so far so good.

I tried another local install. Then an install from Companion. No go.

Did a backup via Google and then a Google 1 Drive backup .... I think they are basically the same but thought best be as rigorous as possible.

Then did the software repair and it went really well and indeed Android 11 is alive and well on her 1 ii.

And all the settings and data restored a treat. I'm just waiting for the apps to install and then of course some BT pairing of things like Garmin watch, Sony Xm1000 headphones and log into a load of apps etc.

So at this moment looking good. Why it happened I guess we are unlikely to ever know. Given the ETA for Android 12 release is September 2021 and that it is unlikely we will see that for the 1 ii until January 2022. Or indeed will we see that at all?

So looking good. Many thanks to you and other posters for their support. It built the confidence to have a go.

Cheers