topic Re: Google photo image issue in 1 Series

Google photo image issue

Alexanda — Wed, 14 Aug 2019 13:59:04 GMT

When I enter Google photo full screen mode, the pictures brightness changes significantly. The pictures whites out in full screen mode, but thumbnail are fine.

Re: Google photo image issue

RottenFoxBreath — Wed, 14 Aug 2019 15:26:17 GMT

Go into Settings - Display, and you can alter the display modes there.

What is probably happening is Creator mode is activating.

The settings in Display are self explanitory, with descriptions for each one, and for the settings you pick, there is a brief blurb on each one, assisting you so you can set it up the best you can, for photos/video/media.

Re: Google photo image issue

blegs — Wed, 14 Aug 2019 15:37:08 GMT

Nope whatever display setting its always brighten the image.

I think its google photo have problem with color

Re: Google photo image issue

RottenFoxBreath — Wed, 14 Aug 2019 17:34:34 GMT

Ah..Google Photos app..that issue has been there for an age, the Auto Brightness/Darkness issue.

No fix ever, and I doubt there will be one.

Personally, I would just avoid it then, and use Album/Drive/Amazon Photos or another storage system for storing of photos, or a pc/tablet/usb drive, and use Lightroom/Snapseed or another app to edit them in.

Re: Google photo image issue

SAWIG — Wed, 14 Aug 2019 22:07:55 GMT

I have the same issue I just use the built in photo app but use google photos as the back up. Havent found a fix and it has only happened recently, but I am assuming its one Google and not Sony.

Re: Google photo image issue

Jimbo87 — Thu, 15 Aug 2019 08:08:43 GMT

This is very much a Sony issue. Sony have selected certain apps to display in 4K and creator mode, google photos being one of them. The problem is its such a janky transition. Hopefully sony sorts this out in future update.

But this is sony so other than security updates I wouldn't hold your breath!

Re: Google photo image issue

RottenFoxBreath — Thu, 15 Aug 2019 08:25:08 GMT

@ jimbo87,

Yes, it's very much a Sony issue, so much so, it affects, Huawei, Zenphone, Oneplus, Samsung, among other brands.

Lots of users, with lots of brands, reporting this issue for a while now, in Googles support section.

Looks to be something to do with an Auto Brightness fix, or lack of.

Re: Google photo image issue

Jellijaws — Fri, 16 Aug 2019 13:24:24 GMT

I have this issue also. Recently new xperia 1 never had an issue before not sure if its braught in with the update or google or even the phone. Tried all settings and no joy.

Re: Google photo image issue

Mrhug3 — Mon, 19 Aug 2019 21:52:18 GMT

The issue is with the latest update to Google photos. Revert back to the last version, and the issue is gone. I just turned off auto app updates until a fix.

Re: Google photo image issue

Lord_viridis — Tue, 20 Aug 2019 13:50:02 GMT

@Jimbo87 wrote:
This is very much a Sony issue. Sony have selected certain apps to display in 4K and creator mode, google photos being one of them. The problem is its such a janky transition. Hopefully sony sorts this out in future update.
But this is sony so other than security updates I wouldn't hold your breath!

If creator mode was active, the icon would show on notification bar.

It's not creator mode.

Re: Google photo image issue

wombatrider — Tue, 20 Aug 2019 15:07:29 GMT

I sorted my problem, I disabled and force stop the app in settings and reboot the phone. Then enable it again, seem to work for me.

Re: Google photo image issue

Korben-Dallas — Wed, 21 Aug 2019 01:56:31 GMT

@wombatrider wrote:
I sorted my problem, I disabled and force stop the app in settings and reboot the phone. Then enable it again, seem to work for me.

This is basically equivalent to simply uninstalling updates to Google Photos app. Once these updates reinstall themseles, the problem will be back in its original glory.

So, yes this is indeed a problem with Google Photos. Uninstalling updates does help, as the previous posters said. Just remember to go to Google Play afterwards and disable automatic updates for this app.

Re: Google photo image issue

Jellijaws — Thu, 22 Aug 2019 17:56:31 GMT

I've done this also after your post and works for me too. Thanx for that. X

Re: Google photo image issue

Chippy_boy — Sat, 24 Aug 2019 07:30:22 GMT

Just to confirm this is a Google Photos bug introduced in the last update.

It is not Sony specific - there's loads of reports from other phone users about the same problem. It's got nothing to do with Creator Mode - it's a gamma / HDR setting bug.

Re: Google photo image issue

blegs — Mon, 26 Aug 2019 15:25:41 GMT

New update has fix this issue...

Uodate your google photo

Re: Google photo image issue

Korben-Dallas — Tue, 27 Aug 2019 00:20:14 GMT

Yes, I see that too. Just re-enabled updates for Google Photos and updated the app. The problem is no longer there.

Re: Google photo image issue

Jonas — Thu, 29 Aug 2019 12:26:23 GMT

Hello everyone and thank you all for reporting this behaviour.

As mentioned by some users already, the latest version of the Google Photos application (4.23.x.xxxxxxx) includes a fix for this, so please have a look in the Google Play store and see if there is an update available.

For me, that update showed up yesterday and based on the posts by @blegs and @Korben-Dallas who received the update a bit earlier, it should hopefully be available to all users now.

Thanks again for the reports and have a fantastic day!

Re: 55.0.A.6.56 update

rwcohn — Tue, 10 Sep 2019 08:06:11 GMT

Hey, has anyone else been having the issue with Google Photos since 4.22 where every photo in the gallery flashes a bit before showing the correct colours?

Does this update fix that? And/or has anyone found a fix aside from rolling back to 4.15?

Cheers

Re: 55.0.A.6.56 update

Jonas — Wed, 11 Sep 2019 09:56:32 GMT

Hi @rwcohn,

I moved your post to this board as there has been a discussion regarding Google Photos here, but you are not experiencing the same behaviour with the brightness, is that correct?

The brightness that went crazy when opening a picture was fixed in the latest Google Photo update that was released a two weeks ago and that is version 4.23.xxx. If you haven't received this update, you should receive it fairly soon.