topic Re: 'No sound' in Xperia X F5122 in X Series

'No sound' in Xperia X F5122

Chishti — Sun, 04 Feb 2018 14:37:13 GMT

Whilst making a video, suddenly the video could not record as the audio was busy else where Now I do not have any sound in the phone. I have run all the tests, updated and repaired the software through Xperia Companion , restored to factory settings but still no sound. Any suggestions will be appreciated.

Re: 'No sound' in Xperia X F5122

Uliwooly — Mon, 05 Feb 2018 00:35:48 GMT

@Chishti

Are you saying that

1) the speakers aren't working

2) mic isn't working

settings > about phone > diagnostics > test > test mic, loud speakers.

Re: 'No sound' in Xperia X F5122

Chishti — Mon, 05 Feb 2018 18:05:06 GMT

Ran the test both the speaker and the mic not working . Keep getting the message audio settings not working ,close the application.

Re: 'No sound' in Xperia X F5122

Strampke — Mon, 05 Feb 2018 21:18:52 GMT

Try making video and try test in safe mode to find out if an app is jeopardizing your video and speaker output.

Re: 'No sound' in Xperia X F5122

Chishti — Wed, 07 Feb 2018 08:31:31 GMT

Thanks for your help . Ran the test in safe mode, still same problem unable to get any sounds or record or even play any videos.

Re: 'No sound' in Xperia X F5122

bobogrady — Thu, 30 Aug 2018 21:22:08 GMT

Have the exact same issue. Did all the tests, factory reset safe mode, sound about, audio router, etc. None work. Sent it back to Sony who fixed. However, less than a month later, no sound and no mic again. Although weirdly, the sound briefly came back at one point for about 30 mins after a week of nothing. Makes me think it's definitely a software issue. Any help on how to fix will be very much appreciated.

Have the exact same model as the original poster.

Re: 'No sound' in Xperia X F5122

bobogrady — Wed, 05 Sep 2018 07:48:59 GMT

Update on my issue. I went on holiday to another country and weirdly the mic/speakers started to work for about half a day. Then back to no mic and silence. However, on returning back to the UK my phone is totally working again! It's been almost a week now and going strong.

I'm not sure if the issue is partly related to network settings, or it's a coincidence and the broken apps/conflicts causing the issue have updated and fixed themselves at the same time.

Re: 'No sound' in Xperia X F5122

NikhilSharma — Sat, 08 Sep 2018 19:51:31 GMT

If you're on Oreo you can just ask Sony people to downgrade your phone's software if possible and see if that helps ....

Re: 'No sound' in Xperia X F5122

MARIOS7 — Mon, 01 Oct 2018 05:46:43 GMT

Hello my friend ..

Yesterday I had the same problempbut

Re: 'No sound' in Xperia X F5122

Vicmanga — Wed, 04 Dec 2019 08:25:37 GMT

The same problem since one year ago. I fixed with the factory restoring, but yesterday I restored with same and with the lastest software upgrade without success. I and planning to get a Samsung seriously and never come back to Sony anymore.

I was a strong fan of Sony Ericsson

Re: 'No sound' in Xperia X F5122

Strampke — Wed, 18 Dec 2019 11:48:39 GMT

Try a good software repair using Xperia Companion.

Read the FAQ on this forum to be aware of the precautions to take to safely backup your data.