topic Re: After software update, the headphone jack will stop working in X Series

After software update, the headphone jack will stop working

Nyra15 — Sat, 17 Feb 2018 11:51:27 GMT

~~Hallo,~~

Ich habe vor 3 Tagen das Neue Softwareupdate installiert, und habe seitdem nur Probleme mit dem Kopfhöreranschluss. Er funktioniert nur bei wenigen Kopfhörern. Meine Beats Kopfhörer akzeptiert das Handy nicht, er spielt die Musik nur vom Handy und nicht von den Kopfhörern. Ich habe die Kopfhörer an ein anders Handy angeschlossen und sie funtkionierten, ich habe es dann wieder an meinem Handy probiert ist aber wieder fehlgeschlagen. Ich habe das Handy mehrmals neu gestartet aber es ging immer noch nicht.

Hello,

I installed the New Software Update 3 days ago, and have only had problems with the headphone jack ever since. It only works with a few headphones. My Beats headphone does not accept the phone, it plays the music only from the phone and not from the headphones. I connected the headphones to a different phone and they worked, I tried it on my phone again, but failed again. I restarted the phone several times but it still did not work.

Re: After software update, the headphone jack will stop working

SpareRibs1 — Sat, 24 Feb 2018 22:57:03 GMT

I am having the same problems too, but wasn't having any difficulty before the update. Is there any solution to this?

Re: After software update, the headphone jack will stop working

skier91 — Sun, 25 Feb 2018 21:06:07 GMT

Same problems here:

Since the Oreo update, my phone doesn't recognise my headphones. Few minutes before, they worked perfectly.

Hardware:

Phone: Xperia X (F5121) Android 8.0.0
Headphones: RHA MA600i

I tried these headphones with another phone and they worked. Then I took other headphones, they also worked on my phone.

Furthermore, the RHA MA600i has a button for voice control. As soon as I hold this down, the headphones are detected and everything works. As soon as the button is released again, they stop working and the sound comes from the loudspeakers.

That's why I think, this is some kind of a software bug and not a hardware problem.

Re: After software update, the headphone jack will stop working

Qatrium — Mon, 26 Feb 2018 05:02:41 GMT

Try resetting your Smart Connect app:

1. Go to Settings -> Apps & notifications -> App info -> Smart Connect -> Force stop, Uninstall -> Restart your phone.

2. Go to Google Play Store -> Serch for Smart Connect -> Install

Also, revise your sound settings:

1. Go to Settings -> Sound -> Accessory settings

2. Play with the settings there, i.e. if the Automatic optimization is on, try to set it off and test, and vice versa.

Re: After software update, the headphone jack will stop working

skier91 — Mon, 26 Feb 2018 08:33:03 GMT

Followed all these instructions, unfortunately nothing helped..

Still only working if I'm pressing the button for voice control.

Re: After software update, the headphone jack will stop working

Qatrium — Mon, 26 Feb 2018 08:55:21 GMT

Ok, I'll try to escalate this further. If anyone of the affected users didn't mention what's the model/brand of his headphone, please do.

Re: After software update, the headphone jack will stop working

SpareRibs1 — Mon, 26 Feb 2018 08:57:15 GMT

Sorry - my headphones are AKG K545. They too have an online remote, and only work when I press the button down.

Re: After software update, the headphone jack will stop working

glork — Mon, 26 Feb 2018 13:06:54 GMT

Same problem for me with Xperia X compact after android 8 update : my headphones no longer work.

sony phones are really bad phones.

I already had problems with sony support with my wife's phone. I will never buy their phones anymore.

Re: After software update, the headphone jack will stop working

Max83_ZA — Mon, 26 Feb 2018 16:02:47 GMT

Same issue after Oreo update - Xperia X with Skull Candy headphones

Re: After software update, the headphone jack will stop working

Max83_ZA — Mon, 26 Feb 2018 16:13:21 GMT

Ok, so went into Audio Setting and switched my Dynamic Normaliser off... Headphones now work.

Re: After software update, the headphone jack will stop working

Michiel2 — Mon, 26 Feb 2018 19:17:18 GMT

Same here. HeadphoneH(bose quite comfort nc) is not workin anymore after oreo opdate (compact X)

Re: After software update, the headphone jack will stop working

mjoy — Mon, 26 Feb 2018 19:54:59 GMT

Have same issue here:

Phone: Xperia X (F5122) Android 8.0.0 Xperia system update 34.4.A.2.19
Headphones: Urbanears REIMERS

Re: After software update, the headphone jack will stop working

Renshaw — Mon, 26 Feb 2018 22:13:33 GMT

Also having the same issue, I have tried all previous mentioned fixes and still not working I'm using sennheiser urbanite headphones

Re: After software update, the headphone jack will stop working

Fibre — Mon, 26 Feb 2018 22:20:14 GMT

I also have this issue, just like everyone else only started happening after Oreo update.

Phone: Xperia X (F5121)

Headphones: Beats

Re: After software update, the headphone jack will stop working

heavings — Tue, 27 Feb 2018 00:19:47 GMT

Me too. Have restarted, reset etc. but issue is not fixable by user. This is quite a basic issue to have slipped through update testing.

Xperia X (UK), updated recently to Oreo.

Headphones: Sennheiser Momentum (with inline mic)

Have just tested the headphones and phone together using an external DAC plugged into the micro-usb port - headphones worked fine. Definitely a software-hardware issue with the headphone jack not detecting headphones with a certain 3.5mm jack configuration (most that are now incompatible seem to have inline microphones). Please fix this ASAP!

Re: After software update, the headphone jack will stop working

Fibre — Tue, 27 Feb 2018 09:25:04 GMT

Okay so I did a little tinkering around and agree with what other people are saying about in-line microphones. With my beats they only work when you hold down the Play/Pause control (meaning that it isn't my headphones, nor n helardware issue).

I also tried with a pair of AKG headphones that do not have a line-in microphone and they worked perfectly.

In short, until there is a fix for this you could either hold down your Play/Pause button to listen (which is a pain) or use another pair which does not have any form of in-line mic or playback control.

Could someone else test this theory?

Re: After software update, the headphone jack will stop working

kekke2000 — Tue, 27 Feb 2018 10:40:01 GMT

I can confirm the headphones only work when you hold the inline mic button down. Time to McGyver the mic button. 😑

Edit: Fixed 😂

https://i.imgur.com/NF1HeuW_d.jpg?maxwidth=640&shape=thumb&fidelity=medium

Re: After software update, the headphone jack will stop working

Qweedsexc — Tue, 27 Feb 2018 16:20:08 GMT

I have had this problem too since the update, even ordered new cable for my headphone to see if that was causing issues.

Works with the bundled earphone but not my Bowers and Wilkins P5. It periodically works if I press the mic button as I insert it.

Headphones work prefectly on my other devices.

Xperia X F5121 on Oreo 8.0.0, Build Number 34.4.A.0.364

Re: After software update, the headphone jack will stop working

kekke2000 — Tue, 27 Feb 2018 21:33:39 GMT

Any word from Sony on the issue? Do they even read these forums?

Re: After software update, the headphone jack will stop working

Mrs_Susan — Tue, 27 Feb 2018 21:52:00 GMT

Sony Xperia X F5121 Android v 8.0.0. purchased August 16, 2016. Should be still under warranty, plus I pay for protection with my cellphone provider (Freedom Mobile).

My headphone jack doesn't work properly. Sound cuts in and out if you move the headphone cord a few milimeters out of place. Headphones are Marshall Monitor (wired) and I have already replaced the cord because I thought that the cord was the issue, but it's not that. I tried other headphones (ACM-70 by Cyber Acoustics) cheap ones that I only use at the office, and it is not the cord, but definitely the jack itself.

Any suggestions for repairing the headphone jack?