topic Xperia X freezing when fully charged in X Series

Xperia X freezing when fully charged

Starnett — Sat, 07 Oct 2017 22:09:10 GMT

Hi,

Bought my Xperia X at the end of August this year. Brand new phone. It was fine for a few weeks but now has a habit of freezing when the phone completes its charge cycle. The led is always green and when I perform a soft reset the phone is at 100% charge. Doesn’t freeze during the day, only when plugged in using the original power adapter and lead.

I did delete some apps and games I wasn’t using and this did seem to settle things for a few days but it started again. I can’t charge it overnight anymore as my alarm won’t sound if I do as it freezes.

Has anyone else had this happen? I have not done a full reset yet as was hoping to avoid this if possible. I did use the Bluetooth transfer suggestion when I changed to this phone, had a Samsung S7 Edge before and did find a couple of Samsung apps on my phone bizarrely, which I have deleted.

Any advice appreciated.

Andy

Re: Xperia X freezing when fully charged

najodleglejszy — Sun, 08 Oct 2017 10:21:11 GMT

@Starnettdoes the same thing happen in safe mode?

Re: Xperia X freezing when fully charged

Starnett — Sun, 08 Oct 2017 18:39:21 GMT

Unfortunately yes, doesn’t matter if in normal or safe mode. Just tried again in safe mode and this is the result:

Green LED and Frozen - soft reset needed to make it work again.

Re: Xperia X freezing when fully charged

CameronT — Mon, 09 Oct 2017 03:14:39 GMT

Hi @Starnett, I am sorry to hear about this.

I recommend you try performing a software repair using Xperia Companion. This will re-install Android so if this issue is software related this should fix it.

Re: Xperia X freezing when fully charged

Starnett — Mon, 09 Oct 2017 21:25:36 GMT

I've tried doing this tonight but the xperia companion doesn't work. It keeps crashing during doing a backup. I decided not to bother backing up in the end but when doing the software repair it failed.

Luckily my phone still booted up after disconnecting it from the PC. I thought it had bricked my phone to begin with. Really not happy with this situation at all.

Re: Xperia X freezing when fully charged

CameronT — Mon, 09 Oct 2017 23:24:48 GMT

I am sorry to hear about that @Starnett

If you are unable to complete the software repair, then I recommend you contact your Local support team for further assistance.

Re: Xperia X freezing when fully charged

Starnett — Tue, 10 Oct 2017 05:18:44 GMT

Hi. I managed to do a factory reset last night on the device itself. It did not freeze last night so I will see how it goes and contact Sony if I have any more issues. Thanks for your advice.

Re: Xperia X freezing when fully charged

AJones513 — Sat, 25 Nov 2017 05:08:32 GMT

Hi,

Did you ever resolve this problem? My phone started doing this last week and I'd hate to do a factory reset if it wouldn't solve the issue.

Re: Xperia X freezing when fully charged

Joe321 — Wed, 28 Mar 2018 18:41:48 GMT

I also have this problem with Xperia X.

It doesn't happen all the time, but when it does a soft reset is required to force a reststart.

Same syptoms - unresponsive after charging and then battery is at 100% after reset.

Re: Xperia X freezing when fully charged

Strampke — Wed, 28 Mar 2018 21:32:51 GMT

The recipe is clear, isn't it?

Try a software repair with Xperia Companion.

Re: Xperia X freezing when fully charged

schetz — Fri, 30 Mar 2018 05:58:09 GMT

Not so clear @Strampke . Had this happening on N , and twice on O. Clean flash in between.

It happens so rare though, that I don't bother with it much, still wanted to point out that companion repair might not be the final solution, if there's any.

Re: Xperia X freezing when fully charged

Anton_eusebiu — Fri, 04 Nov 2022 07:02:39 GMT

Doesn't work

Re: Xperia X freezing when fully charged

Anton_eusebiu — Mon, 06 Feb 2023 17:25:39 GMT

Clear cache in your browser's. Worked for me.