topic Re: AT&T LTE in X Series

AT&T LTE

daanish_chawala — Wed, 07 Sep 2016 02:46:54 GMT

Hi all,

I just got the X Performance dual sim (F8132) and I've been having some trouble getting LTE service on AT&T. I tried every combination of APN settings I could find on the net as well as using the downlaoded internet settings that the phone can pick up by itself. I called 611 to make sure the IMEI number matched--still no luck. Has anyone else been having any issues?

Re: AT&T LTE

CameronT — Wed, 07 Sep 2016 03:21:52 GMT

Hi @daanish.chawala,

Can you double check you have LTE as your preferred network type? You can do this under Settings > More > Mobile Networks > Preferred Network Type.

Re: AT&T LTE

Uliwooly — Wed, 07 Sep 2016 03:28:16 GMT

Are you 100% sure that AT&T has the IMEI number, also how old is the SIM card?

Re: AT&T LTE

daanish_chawala — Wed, 07 Sep 2016 03:44:21 GMT

Hi @CameronT

yes, LTE is set as preferred

@uliwooly, I called once to update it and when I called again, they said it was showing a Samsung IMEI and that they updated it. It's possible they might have still screwed up in updating it the second time. SIM card is brand new

Re: AT&T LTE

CameronT — Wed, 07 Sep 2016 04:15:19 GMT

@daanish.chawala,

Is it connecting via 3G?

Re: AT&T LTE

daanish_chawala — Wed, 07 Sep 2016 04:17:35 GMT

Yes, I am getting H and H+ indicators at the top

Re: AT&T LTE

CameronT — Wed, 07 Sep 2016 04:38:11 GMT

@daanish.chawala,

I have a feeling that the issue may be on AT&T's side in that case. You would normally get LTE in your current location yeah?

Re: AT&T LTE

daanish_chawala — Wed, 07 Sep 2016 15:24:12 GMT

Yeah, I'm in NYC. I plan to go to AT&T and get a new SIM but after that I'm out of ideas

Re: AT&T LTE

CameronT — Thu, 08 Sep 2016 00:16:58 GMT

@daanish.chawala,

Good luck, please let us know how you get on.

Re: AT&T LTE

daanish_chawala — Thu, 08 Sep 2016 12:48:23 GMT

Thanks all for your input, problem solved! This may be useful for anyone else trying to connect their X Performance dual sim to AT&T LTE. Turns out that AT&T blocks LTE to Sony IMEIs. The problem was solved by putting in an IMEI on my account from a random phone they had in store. No changes were made to the APN settings automatically downloaded by the phone. Hope this helps anyone else having trouble and thank you guys again for your assistance

Re: AT&T LTE

Uliwooly — Thu, 08 Sep 2016 19:33:44 GMT

Thanks for the heads up and that's a horrible AT&T practice.