topic Re: New software updates downloading but could not install in X Series

Oh, so the only way to get the update is to do s full factory reset?

Really?

Oh come on Sony!

Do you realise how inconvenient and time consuming that is? Non of my previous updates have necessitated a full factory reset, so why now?

Please rewrite the update so it installs without me having to spend several hours backing ecerything up then reinstalling it all again.

Please

Re: New software updates downloading but could not install

Uliwooly — Fri, 27 Jan 2017 22:09:05 GMT

@Benmidgley

Who said that? don't take any posts out of context, keep it friendly.

Re: New software updates downloading but could not install

Benmidgley — Fri, 27 Jan 2017 23:14:17 GMT

The link in the post above my original is all about how to do back ups and factory resets.

Sorry for my sarcasm but I am just abit gob smacked that a factory reset is the only way to go!

Btw, Have tried the conect to computer method with no success either.

Re: New software updates downloading but could not install

Alessio_841 — Sat, 28 Jan 2017 07:48:13 GMT

@Benmidgley

First.

You must respect who have the patience to answer for an issue that happens. And you must respect the suggestions given!

So, take your unless sarcasm only for you, not for the forum.

Second.

I read the problem posted and I gave my personal suggestion. If the update has problems to install or give error messages or other, my suggestion is to perform a clean installation in the way to complete the update next and have a device functioning.

Bye

Re: New software updates downloading but could not install

Benmidgley — Sat, 28 Jan 2017 09:53:58 GMT

Again al i appologise, you have obviously spent along time writing the update. My disappointment stems from the length of time it is going to take me to install it.
I just hope next time Sony will find more simplified way of doing an update.