topic Warranty date change? in X Series

Warranty date change?

Abhayk722 — Wed, 07 Dec 2016 05:42:14 GMT

I got my X Performance 3months back. My warranty ends on July 2018.
Please see the attached screenshot form My Support Webpage.

But after updating to Android 7.0 Nougat, warranty date in My Support app in phone is showing Jul 2017.

Please can some one help resolve this

Re: Warranty date change?

CameronT — Wed, 07 Dec 2016 05:53:06 GMT

Hi @Abhayk700

The warranty will differ between regions so your best option would be to contact your Local support team to discuss this, as this is a global forum.

Sorry, I edited your post instead of replying...

Re: Warranty date change?

Abhayk722 — Wed, 07 Dec 2016 06:14:35 GMT

Hi Cameron,

thank you for replying..

I got this phone from Germany, while I was there for a few days and brought it there as I learnt that it would not be available in India.
Now I'm back to home. And have observed this issue after the upgrade.

I will contact them before this weekend, But I'm not sure if they would be of any help as the device is'nt launched here in India...

Re: Warranty date change?

MarlonUk1 — Wed, 07 Dec 2016 10:37:04 GMT

you should contact your retailer, ask if the warranty starts from the day of purchase or some other dates.

Re: Warranty date change?

CameronT — Wed, 07 Dec 2016 23:36:22 GMT

@Abhayk700,

In general, the warranty is local only so it may only be valid in Germany, though this may differ between regions. Check with the support team in India and see what their stance is on international handsets.

Re: Warranty date change?

Abhayk722 — Tue, 13 Dec 2016 14:52:30 GMT

Hi Cameron,

Im not getting any reply from either Indian or German Sony Support..

Can I flash the German Nougat update to resolve this issue.

will it work...?

Re: Warranty date change?

Abhayk722 — Tue, 13 Dec 2016 16:02:36 GMT

Hi guys...

I just got an update from German Sony support...
they said that as long as I have an invoice/proof of purchase for products brought from Sony Germany...I will get a 24 months warranty.

the date visible in Support app wont be an issue as long as I am able to produce my invoice ...

The support team from India were unable to help as "the product was purchased from outside India"...their words...

So I guess that solves my problem...