topic Re: Sony Xperia X won't browse the internet in X Series

Sony Xperia X won't browse the internet

Lalamack — Tue, 10 Jan 2017 19:12:49 GMT

I bought a Sony Xperia X in November and it has been working fine until last week when it sporadically stopped browsing the Internet. The first time this happened I was using my home WiFi and the issue was resolved by switching the device off and on again.

The next time this happened it was when I was using mobile data and switching off also solved the problem. However today it will not work on either WiFi or mobile data and switching off has not solved the problem.

All other functions are still working but when I type a search term into Google nothing happens and there is no upload bar showing that it is searching. Nothing happens at all.

I would be grateful of ny advice you can provide.

Re: Sony Xperia X won't browse the internet

Uliwooly — Tue, 10 Jan 2017 19:25:02 GMT

@Lalamack

To help narrow down the issue, boot in >>> safe mode and report back

Re: Sony Xperia X won't browse the internet

Lalamack — Tue, 10 Jan 2017 19:39:55 GMT

Hi, thank you, tried it in safe mode and unfortunately the problem persists.

Re: Sony Xperia X won't browse the internet

Uliwooly — Tue, 10 Jan 2017 19:42:29 GMT

@Lalamack

You could repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Sony Xperia X won't browse the internet

Jake-SonyXperia — Wed, 11 Jan 2017 00:42:58 GMT

Hi @Lalamack,

Welcome to the community,

I am really sorry to hear about this issue before you run through with a software repair, be sure to use Xperia Companion to backup the handset. I have supplied instructions below for you.

backup using Xperia Companion

Let us know how you get on.

Re: Sony Xperia X won't browse the internet

4584 — Wed, 11 Jan 2017 11:28:30 GMT

sony xperia c3. model d2502 it use for 4g

Re: Sony Xperia X won't browse the internet

Jake-SonyXperia — Wed, 11 Jan 2017 23:26:58 GMT

Hi @4584,

Are you having similar issues as @Lalamack as the information you have supplied does not provide any troubles you may be having.

If you done mind supplying us with more information then we can help where we can.

Re: Sony Xperia X won't browse the internet

Lalamack — Sun, 15 Jan 2017 17:35:57 GMT

Hiya again, this actually worked but only once I had switched off once more and then on again. Phone browses perfectly again. Thank you very much for your advice.

Re: Sony Xperia X won't browse the internet

Jake-SonyXperia — Sun, 15 Jan 2017 23:22:12 GMT

Glad to hear you resolved the issue @Lalamack, let's hope @4584 has the same results.