topic Re: All sounds are inaudible even though do not disturb mode is deactivated in X Series

All sounds are inaudible even though do not disturb mode is deactivated

edokkir — Wed, 04 Jan 2017 09:15:55 GMT

Dear Sirs,

I activate the do not distrub mode, after the time is out, it switches the mode to disabled as I observe from the screen. BUT it is not!! and I can not "really" switch it out of this mode unless I restart the phone.

I own an Xperia X, F5121 with Android 7.0

Regards,

Eyüp

Re: All sounds are inaudible even though do not disturb mode is deactivated

Lord_viridis — Wed, 04 Jan 2017 09:27:10 GMT

Have you turned the volume up to end the do not disturb mode?

Re: All sounds are inaudible even though do not disturb mode is deactivated

Jonas — Wed, 04 Jan 2017 10:42:42 GMT

Hi @edokkir,

I'm sorry to hear about that, I understand that has to be frustrating.

Are you using an automatic rule to enter do not disturb mode or are you doing it directly from the quick settings menu and choosing for example, that it should end in 2 hours?

When for example 2 hours have passed and it should end the do not disturb mode. Are you still able to see the icon in the status bar of your phone that the phone is in do not disturb mode or does it disappear?

If it disappears, are you able to raise the volume with the volume up button that @Viridis suggested, or if you go to Settings > Sound and raise the volumes in this menu, or are they greyed out?

Let us know how it went!

Re: All sounds are inaudible even though do not disturb mode is deactivated

edokkir — Thu, 05 Jan 2017 07:59:40 GMT

Hi Jonas,

No automatic rule. Manual selection.

After the time period, the icon disappears.

I am able to raise the volume up/down, no grey out.

For sure: No ring sound.

Addition:

I can hear the lock phone sound, but not the unlock phone sound. The instance before there was also no lock phone sound. There is the keyboard touch sounds.

Regards,

Eyüp

Re: All sounds are inaudible even though do not disturb mode is deactivated

Jonas — Thu, 05 Jan 2017 16:38:55 GMT

Thanks a lot for the update and the great information, really appreciated.

I would recommend that you reboot your phone in safe mode and while in safe mode, activate do not disturb again, choose that it should end after for example, 10 minutes.

See if you are able to hear all the sounds when do not disturb has ended.

Let me know how it goes!

Re: All sounds are inaudible even though do not disturb mode is deactivated

edokkir — Fri, 06 Jan 2017 16:48:40 GMT

Hi,

Before that I got suspicious about an application which controls the sound options and turned "off" the option in notifications section (of that application): "Interrupts Priority only". This solved my problem.

Thanks,

Eyüp

Re: All sounds are inaudible even though do not disturb mode is deactivated

edokkir — Fri, 06 Jan 2017 20:35:21 GMT

Sorry people, the issue is still continuing, I will try out what Jonas wrote and observe.

Notification sounds are not working

Bharatmata — Sat, 07 Jan 2017 12:35:18 GMT

Previously it was working but now no notification sounds are working. I havn't activated DND mode nor havn't made any modification. All other sound such as notification ringtone except music are not working. Kindly help me on this to resolve this issue.

Re: Notification sounds are not working

Uliwooly — Sat, 07 Jan 2017 18:55:27 GMT

@Bharatmata

restart the phone > boot in >>> safe mode > check again while in >>> safe mode

Re: All sounds are inaudible even though do not disturb mode is deactivated

edokkir — Sun, 08 Jan 2017 09:37:37 GMT

Testing "do not disturb" mode in a safe mode restarted session resulted successfully.

I re-installed the app that interacts with sound options, seems to be fine now.

Thanks,

Eyup

Re: All sounds are inaudible even though do not disturb mode is deactivated

Jonas — Mon, 09 Jan 2017 14:58:23 GMT

Hello everyone!

@edokkir, I'm happy to hear that! :smileysmileythumbsup:

@Bharatmata, Is there any difference while the phone is rebooted in safe mode that @uliwooly recommended?

Make sure that the app isn't blocked from sending notifications to your phone. You can check that in Settings > Notifications > tap the little arrow next to "All apps" and choose "Blocked" in the drop down menu. Are any apps listed here? If they are, tap on them and disable "Block all".

Let us know how it went!

Re: All sounds are inaudible even though do not disturb mode is deactivated

Bharatmata — Tue, 10 Jan 2017 16:51:33 GMT

There are no blocked apps. But while the device is rebooted then it was gone but now again I am facing same problem with it.
Repeatedly I am facing this problem. Just 4-5days before I bought it

Re: All sounds are inaudible even though do not disturb mode is deactivated

Bharatmata — Tue, 10 Jan 2017 16:54:13 GMT

Now a days I have such feelings that SONY is compromising with its product quality and degrading it as I'm using SONY gadgets for past 10 years

Re: All sounds are inaudible even though do not disturb mode is deactivated

Jonas — Wed, 11 Jan 2017 14:09:18 GMT

Hi again!

Was it working correctly when the phone was rebooted in safe mode, and then you rebooted your phone back to normal mode and you are experiencing the same behaviour now, or did you only reboot the phone? If you haven't tried safe mode yet please do that.

If it was working fine in safe mode, a third party application is the cause of this.

First of all, make sure that all your apps are updated, if they are already are or if there is no change when you have updated them start uninstalling one at the time, starting with the latest installed ones.

Keep me updated!

Xperia X

Chi93 — Fri, 13 Jan 2017 20:38:29 GMT

My xperia x does not ring when receiving incoming calls or messages. The LCD light goes on and I receive the calls and messages but not ring tone sound is made. I have to keep on restarting my phone then it will for a little while then stop again. Please please help

Re: Xperia X

Uliwooly — Fri, 13 Jan 2017 22:03:57 GMT

@Chi93

Is "do not disturbe mode on"?

Also, test the phone in >>> safe mode

Re: All sounds are inaudible even though do not disturb mode is deactivated

Chi93 — Sat, 14 Jan 2017 11:31:45 GMT

The do not disturbe mode is off. I have to keep on restarting it then it will start of a while then stop.. And I have tested the phone in safe mode also

Re: Xperia X

Chi93 — Mon, 16 Jan 2017 09:25:12 GMT

@uliwooly The do not disturbe mode is off. I have to keep on restarting it then it will start of a while then stop.. And I have tested the phone in safe mode also. i am still facing the same poblem. please i need help asap

Re: Xperia X

Jonas — Mon, 16 Jan 2017 14:59:34 GMT

Hi @Chi93,

I'm sorry to hear that.

Could you please test the ear speaker in the inbuilt Diagnostics test in your phone, and see if you are able to hear the tone being played in here? You will find the test if you go to Settings > About phone > Diagnostics > Test > Ear speaker.

Are you able to hear the sound being played here? If you aren't I would recommend performing a software repair using Xperia Companion. Do note that this will delete all data stored on the internal storage in your phone so I recommend performing a backup using Xperia Companion prior to starting with the repair.

Keep us updated!