topic Re: Sony Xperia X music playback issue in X Series

Sony Xperia X music playback issue

Moyosore — Fri, 30 Dec 2016 01:37:29 GMT

Let's begin. As of the new update (Nougat 7.0) I have not been able to listen to my music or any audio and video via my headphones without it frequently pausing. This includes YouTube, the music app, album... Quite literally anything. I have the beats solo 2 and they worked perfectly fine before the update but now I cannot even listen to music for 30 seconds without it automatically pausing.

When I plug in my headphones it'll work for like 5 seconds before playing sound out of the phone's speakers instead of my headphones. I have already tried a factory reset and I won't lie it kinda worked however if I press any keys on my headphones it will pause the music. If I then try to resume the music it will play it from the speakers again.

I'm so furious because I don't want to have to send it off as just resetting my phone was a major pain, but I see no other choice. Can any help me at all?

Re: Sony Xperia X music playback issue

CameronT — Fri, 30 Dec 2016 01:48:40 GMT

Hi @Moyosore,

Welcome to the community. I am sorry to hear you have this issue.

Is it possible for you to test some other headphones and see if the issue persists?

Re: Sony Xperia X music playback issue

Moyosore — Fri, 30 Dec 2016 01:52:26 GMT

Literally just did as you sent that. I tried but it still seems to be the phone. I also tried my headphones on other phones and it works fine.

Re: Sony Xperia X music playback issue

Uliwooly — Fri, 30 Dec 2016 02:13:48 GMT

@Moyosore

have you tested a different pair of headphones with your phone? as @CameronT suggested?

Re: Sony Xperia X music playback issue

CameronT — Fri, 30 Dec 2016 02:29:26 GMT

@Moyosore,

If it's doing the same thing with other headphones, let's test it in safe mode and see if it is potentially caused by app interraction.

Re: Sony Xperia X music playback issue

Moyosore — Fri, 30 Dec 2016 02:39:25 GMT

@CameronT I already tried that but alas with no positive results. @uliwolly yeah I have. No effect however I am using a different pair right now which haven't paused as I know of. Probably because I haven't used the music app yet.

Re: Sony Xperia X music playback issue

_alexdon_ — Fri, 30 Dec 2016 07:30:08 GMT

@Moyosore See if anything from here helps:

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Media-keeps-getting-paused/m-p/1186000/highlight/true#M28702

Re: Sony Xperia X music playback issue

j_jasiu — Tue, 03 Jan 2017 20:16:57 GMT

Well I have this same problem as @Moyosore on my Xperia X with Beats Solo 2, on Android 6.0* was everything OK but after update to Nougat 7.0 I have problem with pausing and switching to phone speaker. I have problem with receiving call via headphones when I click button on headphone phone is receive phone call but on phone speaker. Please help, after factory reset problem don't despair.

Re: Sony Xperia X music playback issue

CameronT — Tue, 03 Jan 2017 23:03:55 GMT

Hi @Jasiu_II,

Welcome to the community.

Does it only happen with your Beats headphones? Do you have any others that you can test?

Re: Sony Xperia X music playback issue

j_jasiu — Wed, 04 Jan 2017 09:00:01 GMT

@CameronT on Sony MH410c everything is OK, on Solo 2 not. On Android Marshmallow was on Beats Solo 2 ok too after upgrade to Nougat on Solo2 is not ok, i think this is software problem not hardware

Re: Sony Xperia X music playback issue

j_jasiu — Tue, 31 Jan 2017 20:30:07 GMT

@Xperia Support any ideas to solve issue with Beats Solo??