topic Re: Forgotten passcode and phone set to Plane Mode in X Series

Forgotten passcode and phone set to Plane Mode

DarrenBilly — Thu, 29 Dec 2016 17:49:19 GMT

Hello,

My Brother has this phone. He recently changed and forgot the new pattern code he set, and the finger sensor seems to be disabled. There is no Forgot Passcode option. I read about logging in to the phone using the Gmail device manager, but this does not work, I think because his phone is on plane mode. The only screen he can access on the phone is to enter a pattern. I believe he has 11/30 attempts left before the phone resets.

I read something about OTG cables, would this work considering his phone is on the lock screen?

Any advice helpful, thank you.

Darren

Re: Forgotten passcode and phone set to Plane Mode

Uliwooly — Thu, 29 Dec 2016 21:08:54 GMT

@DarrenBilly

press the power button > pull down the notification bar > turn off airplane mode > then use either Android Device Manager or MyXperia

Re: Forgotten passcode and phone set to Plane Mode

CameronT — Fri, 30 Dec 2016 01:17:23 GMT

Hi @DarrenBilly,

Welcome to the community.

If you are unable to get the device unlocked using the methods uliwooly suggested, then you will need to perform a software repair using Xperia Companion. Please be aware that this will erase the handset, and without being able to unlock the screen, you won't be able to back up the phone.

Re: Forgotten passcode and phone set to Plane Mode

DarrenBilly — Sat, 31 Dec 2016 10:55:25 GMT

Thanks for the suggestion @uliwooly. I tried to pull down the notification pane, but it does not drop down. Are you aware of any other methods? My brother needs to get some photos off of it, at which point he won't mind having to restore it.

Darren

Re: Forgotten passcode and phone set to Plane Mode

Uliwooly — Sat, 31 Dec 2016 18:30:59 GMT

@DarrenBilly

get an USB OTG cable + mouse > restart the phone

Re: Forgotten passcode and phone set to Plane Mode

DarrenBilly — Tue, 03 Jan 2017 20:55:41 GMT

And if I get the OTG cable and a mouse, what does it allow me to do?
Given that the phone is locked, would I be able to access the device storage?

Thank you @uliwooly

Re: Forgotten passcode and phone set to Plane Mode

CameronT — Tue, 03 Jan 2017 23:08:59 GMT

@DarrenBilly,

An OTG cable is a USB Micro Male to USB Female. It will allow you to plug in a corded mouse into your phone and use a cursor on your screen to control it. You should be able to enter your PIN and navigate your phone.

Re: Forgotten passcode and phone set to Plane Mode

DarrenBilly — Wed, 04 Jan 2017 01:59:11 GMT

Thank you for the response, however the pattern code has been forgotten, hence the need to find a way to access photos on the phone some other way.

Re: Forgotten passcode and phone set to Plane Mode

Uliwooly — Wed, 04 Jan 2017 08:02:32 GMT

@DarrenBilly

Connect the USB OTG cable to the phone > connect a mouse to the USB OTG cable > restar the phone > pull down the notification bar > diable airplane mode > enable WiFi > now you should be able to unlock the phone and/or use your google account to unlock the phone.

Re: Forgotten passcode and phone set to Plane Mode

DarrenBilly — Wed, 04 Jan 2017 11:31:49 GMT

At which point should I be able to pull down the notification bar, as I restarted the phone and tried this before...

Re: Forgotten passcode and phone set to Plane Mode

CameronT — Wed, 04 Jan 2017 22:59:23 GMT

@DarrenBilly,

You can pull down the quick settings menu from the lock screen when you can see the time, but before you get the keypad to enter your PIN.

Re: Forgotten passcode and phone set to Plane Mode

DarrenBilly — Wed, 04 Jan 2017 23:31:39 GMT

Sadly that's not possible. It restarts, shows Sony logo and goes straight to unlock screen, then shows I now have 13 more attempts. I do not see the time at any point, and cannot drag down the quick settings, I have tried many times.

Re: Forgotten passcode and phone set to Plane Mode

CameronT — Thu, 05 Jan 2017 23:00:16 GMT

@DarrenBilly,

I see, you have secure startup enabled. The only thing you can do in this situation is the software repair using Xperia Companion.