topic Re: Having Issue With Stock Contacts App! in X Series

Having Issue With Stock Contacts App!

RockStar2005 — Sat, 18 Jun 2016 18:00:10 GMT

For some reason, when I try to edit my contacts in the stock Contacts app, I get that stupid "Unfortunately, Contacts has stopped" message. Does anyone know why this is happening, and perhaps how to fix it? I tried deleting the data & cache and force stopping it, but nothing works. I did end up getting a more stable contacts app called Contacts +, but I'd still like to get this resolved anyway.

Re: Having Issue With Stock Contacts App!

Uliwooly — Sat, 18 Jun 2016 18:09:42 GMT

@RockStar2005

Could you elaborate on the preloaded app.

Does it happen all the time or is it random?

Re: Having Issue With Stock Contacts App!

RockStar2005 — Sat, 18 Jun 2016 18:12:06 GMT

hi uli,

It happens EVERYTIME I try to edit a contact in that stock Contacts app. And I don't know how to fix it. Can't uninstall/reinstall it b/c it's one of those locked apps that you can't uninstall or even disable.

Nirvana rocks!

Re: Having Issue With Stock Contacts App!

Uliwooly — Sat, 18 Jun 2016 18:53:46 GMT

@RockStar2005

Could you test it in >>> safe mode

Re: Having Issue With Stock Contacts App!

RockStar2005 — Sat, 18 Jun 2016 19:00:43 GMT

uli,

Ok....... I just tried that. EXACT same thing happens though.

Now what? lol

Re: Having Issue With Stock Contacts App!

Uliwooly — Sat, 18 Jun 2016 19:03:19 GMT

@RockStar2005

This is what I would do, backup everything > repair the phone with XC > do NOT restore any app and/or setting > test it > if you don't encounter the same issue then restore everything

Re: Having Issue With Stock Contacts App!

RockStar2005 — Sat, 18 Jun 2016 19:05:56 GMT

What's XC?

I dunno uli. Sounds like a big hassle. lol I thought there was some quick fix but I guess not. Thanks anyway bud.

Re: Having Issue With Stock Contacts App!

Uliwooly — Sat, 18 Jun 2016 19:10:56 GMT

@RockStar2005

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Having Issue With Stock Contacts App!

RockStar2005 — Sat, 18 Jun 2016 19:41:39 GMT

Oh XC.........ok I already have that.

But if I have to backup a bunch of stuff etc then it's not worth it to me. I can still edit the contacts with that Contacts + app, so it's fine. I just can't edit "Myself" in Contacts + b/c I don't show up in there, only in stock Contacts app. It really wasn't a big deal, so not worth all this trouble. lol

Thanks anyway uli!!

Re: Having Issue With Stock Contacts App!

Uliwooly — Sat, 18 Jun 2016 19:50:20 GMT

@RockStar2005

I don't have this phone but @Viridis could you recreate this issue?

Re: Having Issue With Stock Contacts App!

Lord_viridis — Sun, 19 Jun 2016 08:31:58 GMT

Nope, I can edit the contacts fine?
Are they device contacts or Google account contacts
Which model X is it?

Re: Having Issue With Stock Contacts App!

RockStar2005 — Sun, 19 Jun 2016 18:01:36 GMT

They are Google contacts. I only use Google contacts so they transfer easier from phone to phone.

Sony Xperia X Performance, dual-sim, international version.

Hey also a random question.........if I use Xperia Companion to reinstall the software (repair), will it flash the same INTERNATIONAL software or the US software???

Re: Having Issue With Stock Contacts App!

Lord_viridis — Sun, 19 Jun 2016 19:01:04 GMT

The same.

Re: Having Issue With Stock Contacts App!

RockStar2005 — Sun, 19 Jun 2016 19:59:20 GMT

Ok thanks!

Contacts App keeps crashing

mcdonx — Tue, 28 Jun 2016 06:44:19 GMT

I just got my Xperia X Performance today and my biggest problem is the Contacts App keep crashing. It won't open any of my contacts. Help please.

Re: Contacts App keeps crashing

Uliwooly — Tue, 28 Jun 2016 07:58:03 GMT

@mcdonx

Check this out

http://talk.sonymobile.com/t5/Xperia-X-Performance/Having-Issue-With-Stock-Contacts-App/td-p/1136427

HELP! Contact keeps crashing! Cannot make phone calls

WhoTryna — Fri, 15 Jul 2016 22:27:09 GMT

Hello,

Please help. Just got a new Xperia X Performance F8132. When I try to make a phone call by dialing the number pad, it keeps giving this 'Unfortunatly, Contacts has stopped" message. However, when I call someone who is registered in my contacts it will make the call. Anyone know what the issue seems to be?

Thanks,

Re: HELP! Contact keeps crashing! Cannot make phone calls

Uliwooly — Fri, 15 Jul 2016 22:36:13 GMT

@WhoTryna

could you test it in >>> safe mode

Re: HELP! Contact keeps crashing! Cannot make phone calls

RockStar2005 — Sat, 16 Jul 2016 16:47:01 GMT

WhoTryna,

I have the SAME phone you do............. the international dual-SIM F8132. It's some kind of issue with a particular version of that phone, the Hong Kong version, which is what I have. Check the side of your box. What country codes do you see there? I see "EN, ZH". EN for English and I guess ZH is the Hong Kong one (though it might say HK too??). If you see ZH or HK, then you have the Hong Kong variant as I do, and I too have the same issue.

It's hoped that Sony will fix this issue in a future update, but no word on it yet. Apparently the Taiwan version (TW) DOESN'T have this issue, but they are harder to find. I bought mine from Amazon, but I heard a seller on eBay does have the TW one.

It's really not a big deal.............. the issue that causes it is if you have a T-Mobile SIM card. I assume you do as do I? Both the stock phone app and the stock contacts app have this issue when it's in, but take it out, and the issue goes away (of course then you can't make or take any calls lol, but you CAN edit your stock Contacts app).

You have 2 options: 1) Return the phone and try and find a seller on eBay (or Amazon??) who sells the TW int'l version. You will probably have to e-mail each one to see which variant they sell. 2) What I did was simply find other apps that do the same job as the stock Contacts and Phone app. I chose Contacts + to replace my Contacts app, and I chose CallApp to replace the Phone app.

Contacts app works wonderfully, as does CallApp. I love CallApp cuz it has a really advanced Caller ID feature on it. When installing it, enter AS MANY social media logins as you can. What it does is it uses social media to figure out who's calling you, and is pretty much always right! The more social medias you have and give info for to CallApp, the more likely it will be correct. I login with my Google account info and my dad's Facebook info (I don't have or care for FB lol) since more often than not Facebook has more info to give.

Note: Make sure to disable ALL sound reminders, including the b'day one in Settings (under Sound, turn 'em all off). Under Advanced is another b'day one which you CAN'T disable right now, but I wrote to them and asked them to fix that. Hopefully soon. So just keep trying. Make sure your info under Profile is correct after installing, and also disable the Incoming SMS notification too. I really think you will like this app.

You can download Contacts + here: https://play.google.com/store/apps/details?id=com.contapps.android&hl=en

And CallApp here: https://play.google.com/store/apps/details?id=com.callapp.contacts&hl=en

Just put those on your main/home screen and remove the stock versions off there. Done! Problem SOLVED!! My phone works great and I LOVE IT!! F the S7 (had it for 3-4 mos)!! lol Nothin' beats a Sony. NOTHIN'!

If you have any questions, let me know.

Re: HELP! Contact keeps crashing! Cannot make phone calls

WhoTryna — Sat, 16 Jul 2016 16:47:06 GMT

Same thing happened. As soon as I dial the first number, the same error message comes up.