Fingerprint sensor stopped working

Crocodilu — Tue, 17 Apr 2018 07:11:18 GMT

I have a sony xz1 for about a month now and the fingerprint sensor just stopped working, any ideea if this is a software issue, does anyone else have a similar problem? or have an ideea of what I could try next?

I have tried restarting it, going in safe mode nothing worked. Since there is no test for it by default, I have tried to add a new fingerprint but it doesnt read any signal.

if it's another hardware problem then I'm done with sony in the last couple of years I've bought a Z3 and Z3 compact for me and my wife and both had problems with screens popping off. A sony XA which I use for work and it just goes wild when typing sometimes and last month I got 2 XZ1 one for me and one for the miss. Her phone had to be returned due to fact that the microphone was not working

Re: Fingerprint sensor stopped working

Uliwooly — Thu, 19 Apr 2018 00:49:45 GMT

@Crocodilu

Did you recently updated the phone? have you repaired the phone with XC?

topic Fingerprint sensor stopped working in XZ Series

Fingerprint sensor stopped working

Re: Fingerprint sensor stopped working