topic Re: XZ premium Fingerprints don't unlock the phone I'm in uk in XZ Series https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609739#M39023 <P>Yer done that just now thanks</P> Wed, 25 Apr 2018 10:23:30 GMT Magpieally 2018-04-25T10:23:30Z XZ premium Fingerprints don't unlock the phone I'm in uk https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609733#M39017 <P>Up until recently I've been using the fingerprint unlock of the phone no problems but all of a sudden its saying hardware not available but then works on apps but now at times this isn't even working why?</P><P>I'm in UK, I've even done a factory reset.&nbsp;</P> Sun, 08 Apr 2018 11:18:30 GMT https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609733#M39017 Magpieally 2018-04-08T11:18:30Z Re: XZ premium Fingerprints don't unlock the phone I'm in uk https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609734#M39018 <P>Have you tried Safe Mode at all.....try to think if you've downloaded any new 3rd party apps around the time this occurred. As you've tried Factory Reset already Safe Mode is the next step</P><P><A href="http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008" target="_blank">http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008</A></P> Mon, 09 Apr 2018 13:22:01 GMT https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609734#M39018 dandy63 2018-04-09T13:22:01Z Re: XZ premium Fingerprints don't unlock the phone I'm in uk https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609735#M39019 <P>Yes tried safe mode still hit or miss and only have 2 3rd party apps that uses fingerprint and have had the issue even with them not installed or setup to use fingerprint.&nbsp;</P> Mon, 09 Apr 2018 18:20:17 GMT https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609735#M39019 Magpieally 2018-04-09T18:20:17Z Re: XZ premium Fingerprints don't unlock the phone I'm in uk https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609736#M39020 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1141792">@Magpieally</A></P><P>I'd suggest that you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to <A href="https://community.sony.co.uk/t5/c-sonymobile/backup+using+Xperia+Companion/pd-p/Xperia_Companion_Backup_Restore" class="lia-product-mention" data-product="192-1">backup using Xperia Companion</A>, but preferably without adding apps or settings to the backup.</P><P>Follow the steps given in blue links, and keep us updated.</P> Tue, 10 Apr 2018 05:56:07 GMT https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609736#M39020 Qatrium 2018-04-10T05:56:07Z Re: XZ premium Fingerprints don't unlock the phone I'm in uk https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609737#M39021 <P>Doing all the above options have stopped the finger print unlocking completely <SPAN class="lia-unicode-emoji" title=":frowning_face:"><span class="lia-unicode-emoji" title=":frowning_face:">☹️</span></SPAN></P> Wed, 25 Apr 2018 09:38:13 GMT https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609737#M39021 Magpieally 2018-04-25T09:38:13Z Re: XZ premium Fingerprints don't unlock the phone I'm in uk https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609738#M39022 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1141792">@Magpieally</A></P><P>Might be a hardware issue then, you should contact your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;and get your phone inspected.</P> Wed, 25 Apr 2018 10:07:56 GMT https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609738#M39022 Qatrium 2018-04-25T10:07:56Z Re: XZ premium Fingerprints don't unlock the phone I'm in uk https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609739#M39023 <P>Yer done that just now thanks</P> Wed, 25 Apr 2018 10:23:30 GMT https://community.sony.ba/t5/xz-series/xz-premium-fingerprints-don-t-unlock-the-phone-i-m-in-uk/m-p/3609739#M39023 Magpieally 2018-04-25T10:23:30Z