XZ Sudden Death

shadi2090 — Mon, 07 May 2018 08:30:43 GMT

Dear Mr/s

I purchased a Sony Experia XZ with Serial No (*personal info hidden*) from Mobile Shop Date 03/01/2017 with warranty from Delta Service Center.

At 11/04/2018 suddenly my Experia XZ Stop Working without any tries to power up or charge or even to Restart (Volume Down +Power).

At 18/04/2018 I went to Delta Service Center Located in Cairo (Nasr City) and I left my mobile and pays Fees as the mobile is out of warranty to Check and to give me reply after 4-7 Days.

At 23/04/2018 I called to know the status of what happen they told that the mobile need a new Main Board !! I asked for what is the problem in my main Board with (I Don’t Know) as an answer !!!

How I suppose to change my main Board for such a device after 16 Month from Purchasing ???

My used the mobile very Careful with cover and Glass Screen all time, although there is no Scratches not even Drop

I don’t know what to do with my data that is suddenly not exist my Contacts , Photos ,Videos, mails every thing

That’s the worst experience Ever, my last Z2 was much better than this

Re: XZ Sudden Death

Uliwooly — Mon, 07 May 2018 19:19:16 GMT

@shadi2090

I'm sorry to hear about your issues but this is a global user based forum, you should stay in contact with your Local support and the warranty center.

Re: XZ Sudden Death

shadi2090 — Tue, 15 May 2018 10:17:37 GMT

@uliwooly

i contacted local support (Experia Support Egypt) with the same feed back that i need to replace my main board which not accaptable ,i asked for full report From service center and im still waitng

topic XZ Sudden Death in XZ Series

XZ Sudden Death

Re: XZ Sudden Death

Re: XZ Sudden Death