topic Re: Performance problem in XZ Series

Performance problem

Hungvip2001 — Wed, 02 May 2018 15:21:52 GMT

Hello, guys.:smileyhappy:

I just buy a new XZ1.

I install only 1-2 apps which are very lightweight, and asphalt 8.

I am very disappointed :smileyangry:because my phone lags and fps drops even when play Asphaalt 8 low setting and scroll web pages with chrome 64( lags even more with 66 version).

How can I fix this ?

Try enable gaming mode, battery saving except, turn off video enhance but no luck.:smileycry:

Re: Performance problem

NunoSEN2 — Wed, 02 May 2018 15:36:30 GMT

@Hungvip2001;

That is definately not normal, do you have by any chance Stamina Mode enabled? (no need to enable gaming mode or turn off video enhance).

try unninstalling the other apps and restart the phone just to test it.

Re: Performance problem

Hungvip2001 — Wed, 02 May 2018 15:57:11 GMT

I disable many sony and Google pre-installed apps, restart but no luck. Flash other firmware from Chinese and EU but nothing change.

Re: Performance problem

Hungvip2001 — Wed, 02 May 2018 16:09:17 GMT

Before this, I had a plastic protector but screen lag still exists. So I removed it and use 1-2 days, nothing change. Now I am having a glass protector and phone still lag.

Re: Performance problem

NunoSEN2 — Wed, 02 May 2018 16:21:40 GMT

@Hungvip2001;

Does it lags from the first day or was after doing something?

I think you should do a software repair with Xperia Companion and test it without installing anything, if it behaves the same way it is time to contact your local Sony Support Team and get your device looked at.

Re: Performance problem

Uliwooly — Wed, 02 May 2018 17:01:21 GMT

@Hungvip2001

Just to clarify, does it lag ONLY with chrome and Asphalt OR everything is laggy?

Re: Performance problem

Hungvip2001 — Wed, 02 May 2018 23:07:58 GMT

Thank you for support. This was happen from the first day I buy it.

Re: Performance problem

Hungvip2001 — Wed, 02 May 2018 23:11:06 GMT

Lags with many other web browser. And Asphalt Extreme also. But smooth with Other app

Re: Performance problem

Uliwooly — Thu, 03 May 2018 00:15:59 GMT

@Hungvip2001

Test the phone in >>> safe mode, this will disable ALL third party apps, test chrome and report back, as for Asphalt you will have to contact the game/app developer.

Re: Performance problem

Hungvip2001 — Thu, 03 May 2018 02:17:14 GMT

Ok. I will try and report back