https://community.sony.ba/t5/xz-series/touch-screen-not-working-at-all/m-p/3599614#M35211 <P>Hi,&nbsp; I was reading a book on the kindle app on my xperia XZ when the touchscreen stopped responding.&nbsp; I waited a while locking and unlocking it (the buttons and fingerprint scanner was working fine) then assumed it must have frozen and hard reset it (power, vol up buttons).&nbsp; Upon reloading, the screen still didn't work - I tried removing the cover, screen protector, plugging it in and unplugging it, removing SIM and memory card but nothing worked, so in desperation I ran software repair on it.&nbsp; I've now lost everything and the screen still doesn't work!!!&nbsp; Has anyone got any ideas what I could do please please please???&nbsp; I was literally just using my phone when it stopped working - didn't drop it, it's not overheated or wet or anything - I'm so confused <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.ba/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P> Mon, 30 Apr 2018 03:54:42 GMT xxscoobyxx 2018-04-30T03:54:42Z https://community.sony.ba/t5/xz-series/touch-screen-not-working-at-all/m-p/3599614#M35211 <P>Hi,&nbsp; I was reading a book on the kindle app on my xperia XZ when the touchscreen stopped responding.&nbsp; I waited a while locking and unlocking it (the buttons and fingerprint scanner was working fine) then assumed it must have frozen and hard reset it (power, vol up buttons).&nbsp; Upon reloading, the screen still didn't work - I tried removing the cover, screen protector, plugging it in and unplugging it, removing SIM and memory card but nothing worked, so in desperation I ran software repair on it.&nbsp; I've now lost everything and the screen still doesn't work!!!&nbsp; Has anyone got any ideas what I could do please please please???&nbsp; I was literally just using my phone when it stopped working - didn't drop it, it's not overheated or wet or anything - I'm so confused <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.ba/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P> Mon, 30 Apr 2018 03:54:42 GMT https://community.sony.ba/t5/xz-series/touch-screen-not-working-at-all/m-p/3599614#M35211 xxscoobyxx 2018-04-30T03:54:42Z https://community.sony.ba/t5/xz-series/touch-screen-not-working-at-all/m-p/3599615#M35212 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1147750">@xxscoobyxx</A></P><P>This sounds strange, but if you tried everything (even software repair) and it didn't work, then it might be a hardware failure. Time to contact your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;and get it inspected by a professional.</P> Mon, 30 Apr 2018 04:43:27 GMT https://community.sony.ba/t5/xz-series/touch-screen-not-working-at-all/m-p/3599615#M35212 Qatrium 2018-04-30T04:43:27Z