topic Re: Audio issue with speaker in XZ Series

Audio issue with speaker

Zenithia — Wed, 29 Nov 2017 20:28:47 GMT

Hi all,

I'm having audio issues with my speakers on my new Xz1 compact (I've only had it a day). The bass sounds very crackly and I'm wondering if it's a driver issue (I did all the updates while I was at work before I tested out the sound properly) or if it was a preexisting issue.

Looking for any insight, if anyone's dealt with anything similar etc.

Thanks in advance!

Re: Audio issue with speaker

Uliwooly — Wed, 29 Nov 2017 21:45:29 GMT

@Zenithia

Are you using the Music app or a third party app? if the former, which Equalizer settings are you using?

Re: Audio issue with speaker

Zenithia — Wed, 29 Nov 2017 21:54:34 GMT

Hi uliwooly,

It's everything, I've tested ringtones, running music through my YouTube, Facebook, games etc.

The sound just comes through distorted. I had a similar issue with a laptop I ordered a year ago and the sound issue was pretty much identical and it turned out to be the driver.

I've tried factory resetting the phone and it's done nada.

Thanks in advance if you can provide some clarity!

Re: Audio issue with speaker

linusm — Tue, 05 Dec 2017 21:45:05 GMT

I have the same issue. Facebook, whatsupp calls, youtube videos everything sounds very distorted on low volume (not much power in max volume either). The phone is new and all updates are made. Headphones or listening to normal phone near ear speaker both work well.

Re: Audio issue with speaker

Michel_Lopes — Thu, 19 Apr 2018 19:36:11 GMT

Did you guys solve the problem?

Re: Audio issue with speaker

pseudonym — Sun, 22 Apr 2018 03:02:17 GMT

As mentioned in another recent thread, I have noticed distortion when playing certain kinds of sounds, notably piano solo where any deviations are more noticeable. I have also noticed distortion when listening to speaking voices, but only when the volume is turned up to about 80% or higher. I think we have determined that this is likely a flaw in the design of the speakers. Considering the advantages of this phone, it's something I've decided I can live with.