topic Re: Smart Lock Does Not Work in XZ Series

Smart lock is missing on XZ1

RayRayRay — Wed, 08 Nov 2017 22:24:06 GMT

The smart lock page appear empty, it was functional before but I noticed that location smart lock is not functioning.

tried restarting the phone but nothing happened.

BTW, it's XZ1 dual.

Phone is updated.

There is someone here that posted the same problem but his post was marked as solved for the wrong reasons.

/t5/Xperia-XZ1/Smart-lock-is-missing-xz1-Bluetooth-issue/td-p/1273856

Please report this to the software department and thank them too for the awesome job they're doing so far.

Thanks in advance.

Re: Smart lock is missing on XZ1

androlool — Wed, 08 Nov 2017 23:05:20 GMT

It's an oreo bug.

Go to settings> security >trust agents then disable smart lock. Reboot and enable smartlock again

Re: Smart lock is missing on XZ1

RayRayRay — Mon, 27 Nov 2017 20:50:57 GMT

Thanks for replying and sorry for the late reply.

I did your steps before posting the problem but that didn't help but the next day after posting here the loction smart lock start working again!!

And I also discovered another bug where the navigation buttons dissapear but still function in the software update menu

but it is not really a serious problem but worth reporting.

Thanks.

Re: Smart lock is missing on XZ1

Daveilsanto — Fri, 29 Dec 2017 15:16:42 GMT

Thank you! 🙂

Smartlock issue

hellionprime — Thu, 18 Jan 2018 12:12:54 GMT

My XZ1 is a wonderful phone since day one, best phone ever. congrats folks

just a slight issue the smartlock option doesn't work under setting when I go to smartlock my pin is resqueted so far so good and right after that all I get is blanck page the menu is empty.

any advice ? I don't want to reset my phone the for this

Re: Smartlock issue

hellionprime — Fri, 19 Jan 2018 07:31:04 GMT

sadly the new update with the last security patch didn't fix anything

Re: Smart lock is missing on XZ1

Sir_Carsten — Tue, 23 Jan 2018 13:42:02 GMT

My navigation buttons disapered, had to reset the mobile.

Smart Lock Does Not Work

ablrmn — Fri, 09 Feb 2018 09:01:12 GMT

Re: Smart Lock Does Not Work

disimes95 — Fri, 09 Feb 2018 09:26:32 GMT

Hi @ablrmn

By what i read in this topic here in the forum, it´s a Android 8 bug, so try this:

1. Disable trusted agents on security settings

2. Restart phone

3. Enable security settings

Let me know how it goes

Re: Smart Lock Does Not Work

ablrmn — Fri, 09 Feb 2018 09:38:07 GMT

I worked with this solution and succeeded but if i restarts the phone it does not work again Thank you for your help

Re: Smart Lock Does Not Work

Nonew — Sat, 10 Feb 2018 10:31:37 GMT

Correct, every time you restart the phone, Smart lock will break. Best option until Google fix it, is to turn off trusted agents before the restart, and then turn it back on again.

Smart Lock empty Sometimes

Final2009100 — Sat, 07 Apr 2018 22:31:44 GMT

Smart Lock empty Sometimes

Re: Smartlock issue

iel1 — Sat, 28 Apr 2018 01:28:40 GMT

FYI as of the March 1, 2018 Android patch, the problem is still ... a problem.