topic Re: W960i USB Connection Problem. in XPERIA archive

W960i USB Connection Problem.

Sat, 23 Oct 2010 20:59:06 GMT

I am running PC Suite 1.6.0 on a Windows 7 Ultimate PC. I can connect my W960i to the PC in 'Fast File Transfer' mode no preblem. However, I cannot connect in 'Phone Mode' to the PC Suite or in Bluetooth. I am trying to keep my phone sync'd with Outlook 2010 calendar and contacts.

I have tried rebooting the PC without disconnecting the phone, re-installing the PC Suite, re-installing the PC suite with McAfee disabled, changing 'Compatability' settings in Windows 7 for the PC Suite to XP Service Pack 2 and Service Pack 3. Tried a 'Master Reset' and I have confirmed I have the lastest Software Version on the handset.

I have run out of ideas now. Can anyone help? :smileygrin:

Thanks in advance.

Re: W960i USB Connection Problem.

Dr_Chris — Sat, 23 Oct 2010 21:35:03 GMT

You can try re-installing the phone's software via the SE update application on your PC.

Re: W960i USB Connection Problem.

Sat, 23 Oct 2010 21:57:51 GMT

Will try that now.

Will post again shortly with results. :smileygrin:

Re: W960i USB Connection Problem.

Sat, 23 Oct 2010 22:45:34 GMT

Same result. Phone connects fine in 'File Transfer' but will charge only in 'Phone' mode.

I noticed during first connection in 'Phone' mode a Windows balloon notifying searching for drivers, this failed with 'Device disconnected' message. Still stuck.

Re: W960i USB Connection Problem.

Dr_Chris — Sat, 23 Oct 2010 23:09:47 GMT

http://www.sonyericsson.com/cws/support/phones/detailed/usbcableissues/w960i?lc=it See if this info is any help.

Re: W960i USB Connection Problem.

Sat, 23 Oct 2010 23:27:48 GMT

Dr_Chris,

OK. No hub. Tried a restart with phone connected. Check device manager, COM 11 is Sony Ericsson PC-Connect Port and COM 19 is Sony Ericsson W960 Application Port. No other phone or PDA Software installed and tried a clean install with McAfee disabled. Spyware scan came back clear. Unfortunately I'm a carer for 2 disabled kids and a single Dad so live on benefits and don't have the option of another PC to try.

Any other ideas?